XanapolewearReviews 

102
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I absolutely love my new pole wear from Xana. I wear a 34 DDD/E cup, so naturally I figured besides medium would be too small on me especially in my chest region. But the great thing is the one piece... See more

Rated 5 out of 5 stars

The customer service I recieved here was second to none. Had some queries about my delivery and was given a super fast response from Beth. Everything was sorted quickly, efficiently, and I was kept up... See more

Rated 2 out of 5 stars

Website showed a 30% off discount code and also had an offer for a new customer discount. Neither offer code worked at checkout. Customer service was polite and responsive but it took several tries fo... See more

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3.8

Great

TrustScore 4 out of 5

102 reviews

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3.8

All reviews

(102)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Each time I order I receive less items…

Each time I order I receive less items than purchased!

November 19, 2025
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Reply from Xanapolewear

Thank you for your review, Sarah, and I’m really sorry to hear about the issues with your recent orders. This definitely isn’t the level of service we aim to provide.

I’ve looked into your account and can see that the last two orders were missing items — we sincerely apologise for this repeated error. We’ve already arranged for the missing products to be sent out to you as a priority.

We truly appreciate your continued support over your 14 orders with us, and we’re taking steps to ensure this doesn’t happen again. If there’s anything more we can do to help, please reach out to us directly at support@xanapolewear.com so we can put things right.

Thank you again for bringing this to our attention.

Xana Polewear

Rated 1 out of 5 stars

Never arrived

Never arrived

October 6, 2025
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Reply from Xanapolewear

Good afternoon,

Thank you for your review.

Please refer to your tracking details.

Your parcel was last tracked at your local delivery office on 13th October 2025.

Therefore this should be delivered to you in the next coming days.

Thank you
Xana Polewear

Rated 1 out of 5 stars

I never Got what i ordered

I never Got what i ordered

February 7, 2025
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Reply from Xanapolewear

Hi Jozee,

Thank you for your review.

According to your tracking your parcel was delivered on 24.02.2025.

If this is not the case please email us at support@xanapolewear.com so one of the team can help you further.

Thank you
Xana

Rated 4 out of 5 stars

Late arrival, but good product

The package took a longer to arrive than advertised. I think it was because of the custom, I had to pay a little extra for customs. But other then that, the product is as promised. 👍

February 17, 2024
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Reply from Xanapolewear

Hi Emma,

Thank you for your review.

I have checked your tracking details and your parcel is ready for collection from your nominated collection point.

If you do not have your tracking code please email us.

Thank you
Xana

Rated 1 out of 5 stars

don’t bother paying for next day delivery

i placed an order 5 days ago with royal mail special delivery (next day before 1pm £8.99) as i needed the outfit for an event. i still don’t have the parcel 5 days later and they also didn’t ship with special delivery and used tracked 24 instead which isn’t the same thing.

February 29, 2024
Unprompted review
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Reply from Xanapolewear

Hi Faith, thank you for your review. I can confirm you placed your order on Saturday and your order was shipped on Monday. As you can see in our delivery policy. We do not ship items on weekends or bank holidays. I am sorry that you are disappointed in this service and if the outfit has missed your chosen date to wear it, please feel free to return this and we will be more than happy to refund you.

Thank you
Xana

Rated 5 out of 5 stars

Fantastic customer service

Had a query about my order, Becky was in touch straight away and sorted it out, great communication along with a fantastic product. Would recommend to anyone, she is an absolute star!

January 16, 2024

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