Ordering was very easy love the product product arrived in time and in good condition
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I absolutely love my new pole wear from Xana. I wear a 34 DDD/E cup, so naturally I figured besides medium would be too small on me especially in my chest region. But the great thing is the one piece... See more
The customer service I recieved here was second to none. Had some queries about my delivery and was given a super fast response from Beth. Everything was sorted quickly, efficiently, and I was kept up... See more
Website showed a 30% off discount code and also had an offer for a new customer discount. Neither offer code worked at checkout. Customer service was polite and responsive but it took several tries fo... See more
3.8
Great
102 reviews
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I have not received my product
I have not received my product, it is a very long delivery…
January 5, 2024
Reply from Xanapolewear
Hey lovely,
I can see your order was shipped on 5th January. As this is an international order it can take up to 14 days to arrive. Please check the tracking provided for exact location . If you have any further queries please email us.
Thank you
Xana
I had a truly great experience
I had a truly great experience! My parcel was not delivered as the courier company delivered it in the wrong address. I contacted Xana about it and they immediately took action by contacting the courier company and sending me a replacement order. The adventure ended well as the original the parcel was found and re-delivered to me. Can't thank them enough for their professionalism and all the corrective actions they did! 💜
January 3, 2024
I received a empty envelope
December 30, 2023
Reply from Xanapolewear
Hi Faye,
I can see that you haven’t contacted our customer service email regarding this issue, may I ask why? If our email was too hard to find I will get that changed to make shopping with us easier.
It sounds like it has been damaged/opened in transit and we will always replace faulty goods or items that haven’t turned up. We don’t keep our eye on everyone’s tracking so you do need to contact us when issues arise.
You can reach us at support@xanapolewear.com
I look forward to your email
Xana
Not a good deal
Not a good deal, I was obliged toi pay in more 16€ of tax,I am very disappointed. 1st and last Time I order. Finally my order is super expensive...
November 20, 2023
Reply from Xanapolewear
Hey lovely,
Unfortunately we cannot control import and customs tax when ordering outside of the U.K. Please see paragraph from our shipping policy:
For countries outside of the UK, Customs Duty may be payable on your order - this is based on the value of your order and the Duty Threshold in your country of residence. We have no control over the Duty total and payment is the responsibility of the customer.
https://xanapolewear.com/policies/shipping-policy
Thank you
Xana Polewear
Amazing service and prompt delivery
Amazing service and prompt delivery, couldn’t ask for more.
November 7, 2023
My order never arrived!!
August 30, 2023
Reply from Xanapolewear
Hi Emma,
Thank you for your review. Your parcel was ordered on the 30th august and shipped on 31st august via Royal Mail. Your parcel has been tracked and handed over to your countries local postal service.
We have sent you an email to follow up with this order and tracking.
Thank you
Xana Polewear
Haven’t actually received my product
Haven’t actually received my product, so can’t comment.
July 3, 2023
Reply from Xanapolewear
Hey lovely,
Please email us at support@xanapolewear.com and one of the team will look into this for you 😁
I still haven’t received my order
I still haven’t received my order! I have emailed and Becky was helpful with her speedy reply (hence the second star) but I’m still to wait another 5 days to see if it turns up before anything is progressed.
June 15, 2023
Order number #3292
Order number #3292
never received !!!! ordered 2 dry hands grip thinking this website would be reliable but I never received anything and the website does not allow you to contact costumer support
35£ gone like this !!!! never ordering from this website again unless they offer me a refund or send me 2 new grips !!!!! so frustrating
April 23, 2023
Reply from Xanapolewear
Hi Rim,
Thank you for your review. I am very sorry to hear your order has not arrived. We do have a contact form, instant chat and email available for you to contact us on our website with any queries, questions or problems.
I can see this is your 5th order with us. I hope the other orders arrived safely with you.
I can see from the tracking for order 3292 that this has still not been delivered.
Please contact support@xanapolewear.com to confirm whether you would like a refund or a replacement for order 3292.
Thank you
Becky
I love my purchase
April 19, 2023
Everything was very quick and easy
Everything was very quick and easy, I am very satisfied with the ease of purchase.
March 20, 2023
Hasn’t arrived
March 16, 2023
Reply from Xanapolewear
Hi Sinèad,
The following email has been sent to you:
Good morning,
Thank you for your email. I hope you’re well, I can confirm your order was shipped on 16th March 2023 via Royal Mail 2nd class which should take 3-5 working days. We do apologise that this has not arrived on the 23rd March sometimes parcels can be delayed. Royal Mail do ask us to wait 15 days before making a claim.
Please let us know if your parcel has not arrived by the 31st March and we will raise a case with Royal Mail and ship you out a replacement product.
Thank you
Becky
Fantastic company!
I've made multiple purchases from Xana Pole Wear and every time the items are exactly as described at great prices and quick delivery.
Highly recommend!
January 4, 2023
Unprompted review
Great customer service and fast…
Great customer service and fast delivery. There was a slight delay in my items being dispatched due to the mail strikes but once it was dispatched it arrived very quickly
October 27, 2022
Fast delivery, good service
Really fast delivery of my product. Only bought dry hands grip, so cant really comment on sizing, quality etc. It’s genuine Dry Hands, though (there are a lot of fakes around at the moment, but this is genuine).
September 30, 2022
Fast delivery
October 3, 2022
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