XanapolewearReviews 

102
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I absolutely love my new pole wear from Xana. I wear a 34 DDD/E cup, so naturally I figured besides medium would be too small on me especially in my chest region. But the great thing is the one piece... See more

Rated 5 out of 5 stars

The customer service I recieved here was second to none. Had some queries about my delivery and was given a super fast response from Beth. Everything was sorted quickly, efficiently, and I was kept up... See more

Rated 2 out of 5 stars

Website showed a 30% off discount code and also had an offer for a new customer discount. Neither offer code worked at checkout. Customer service was polite and responsive but it took several tries fo... See more

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3.8

Great

TrustScore 4 out of 5

102 reviews

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3.8

All reviews

(102)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy

Really happy with everything. Prices for the product I bought are lower compared to other websites,it was easy to order , it was delivered quickly and well packaged. I will definitely buy more products from this website

April 20, 2022
Rated 5 out of 5 stars

Very Good

Got my shorts and knee pads quite quickly and was given tracking info so I knew when to expect

April 11, 2022
Rated 5 out of 5 stars

Best pole dress ever.

I absolutely love my new pole wear from Xana. I wear a 34 DDD/E cup, so naturally I figured besides medium would be too small on me especially in my chest region. But the great thing is the one piece was stretchy and able to accommodate my larger chest size. It is super sexy and flows around the pole like a dream. I can't wait to purchase separates from Xana.

March 29, 2022
Rated 5 out of 5 stars

5* for Xana

Quick delivery even in these times, friendly communication, they stock some brands before the bigger shops discover them and even managed to stock the elusive Dry Hands through the shortage for way longer than anybody else.

February 19, 2022
Rated 5 out of 5 stars

Excellent service

Excellent service! Easy to use website, very quick shipping and excellent quality product. Would definitely recommend!

January 25, 2022
Rated 2 out of 5 stars

Website showed a 30% off discount code…

Website showed a 30% off discount code and also had an offer for a new customer discount. Neither offer code worked at checkout. Customer service was polite and responsive but it took several tries for them to provide a code that worked (the 30% code was expired even though it was still displayed on the website but I was still able to get a small discount). Shipping was quite expensive and there didn't seem to be a purchase limit that would qualify for free shipping like on other sites. Not a large selection, but did find some nice items. Have not yet received order so cannot comment further.

January 22, 2022
Rated 5 out of 5 stars

Quick and easy to get what you need

I was recommended Xanapoleware by my pole instructor. The Sticky Molly liquid chalk is amazing!
My first order took a week to arrive which was great, and my second order took less than a week!
Their site is quick and easy to use too. I received text and email updates about my delivery, which was great to help keep track with. Will definitely use them again!

December 13, 2021
Rated 1 out of 5 stars

Zero Class Customer Service

I totally get it that nowadays, we all have to accept delays in shipping and delivery especially for international purchases. But what I cannot accept is "not responding to email inquiries in a timely manner". I cannot accept that 3 days to answer an email inquiry is the norm. I also cannot accept that that 3-day response was only made because I already filed a complaint with PayPal. I placed my order Oct29, got tracking info that shipment is about to leave the UK on Oct31. It is Dec04 now and still no movement in the tracking info beyond Oct31. Worse of all, apart from that last email in mid-Nov, no one from XanaPoleWear has reached out to "own" that my order got lost in transit from the UK and that they have made arrangements to send a replacement asap. THAT would have been GREAT customer service. This is why I will only transact business through PayPal. At least, I got my money back from PayPal. Whew! XanaPoleWear, thank you for the worse experience ever.

December 4, 2021
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Reply from Xanapolewear

Hi,

Thank you for your review, we have had a further look into this matter for you and can see that the item has been accepted at the property and it is showing now as delivered on the tracking information.

We unfortunately can not control how long customs takes to process items as this is based on an individual country.

We have replied to you within 3 business days on all occasions as stated within our terms and conditions on response times. We informed you on three occasions that your parcel was in customs and once cleared it would be with you and telephoned the courier weekly to check for any updates.

Kind regards,
Xana Polewear

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