XO HOTELS AMSTERDAM Reviews 

9,477
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 1,382 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being welcoming, friendly, and helpful, often going above and beyond to assist guests. The hotel's location is also a strong positive, with many finding it convenient for public transportation, local attractions, and amenities. Reviewers consistently mention the cleanliness of the rooms and the overall modern standard of the hotel, along with comfortable beds and effective air conditioning. However, some people mentioned issues with the quality of the rooms, citing worn-out furnishings, stained bed sheets, or a lack of basic amenities like shelving or kettles. A few other people also felt that the location, while convenient for transport, could be noisy due to proximity to a highway or that the immediate surroundings were not pleasant. Some reviewers were not happy with the service, reporting instances of rude or unhelpful staff, or issues with room cleaning and breakfast options.

What people talk about most

Location

Reviewers highlight positive aspects of location, often describing it as excellent or wonderful for exploring... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the cleanliness and comfort of the... See more

Facilities

Reviewers mention ambiguous feedback about facilities, with some customers praising the cleanliness,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Service

Customers had ambiguous experiences with service, with many reviewers expressing dissatisfaction with rude... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The hotel itself for Amsterdam is well worth the price! The staff was welcoming and the hotel was clean and upto a nice modern standard. Nice and easy check in and check out. The hotel surroundings le... See more

Company replied

Rated 4 out of 5 stars

Even though the check-in is completely computerized, there was a member of the reception team welcoming the arrivals, including me, in a very friendly way and offering assistance where needed. The te... See more

Company replied

Rated 4 out of 5 stars

Very clean and friendly with helpful staff in all departments. The only concern is the restaurant being closed in the evenings over the weekend when there is only 1 restaurant in the area. Not helpf... See more

Company replied

Rated 4 out of 5 stars

Great location, very close to everything but not quite in the chaos. Train/metro stations an easy 5 min walk. Clean and tidy, fairly new bathroom, good hot shower. Staff helpful, always someo... See more

Company replied


Company details

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About XO HOTELS AMSTERDAM

Written by the company

XO Hotels Amsterdam 🛏️

🇳🇱 Boek bij ons en krijg 10% korting ✓ Directe bevestiging ✓ Geen boekingskosten ✓ Exclusieve extra's bij boeking op XO Hotels

🇬🇧 Book with us and get 10% discount ✓ Instant confirmation ✓ No booking fee ✓ Exclusive extras when booking on XO Hotels

🇩🇪 Buchen Sie bei uns und erhalten Sie 10% Rabatt ✓ Sofortige Bestätigung ✓ Keine Buchungsgebühr ✓ Exklusive Extras bei Buchung auf XO Hotels

🇫🇷 Réservez avec nous et bénéficiez de 10% de réduction ✓ Confirmation instantanée ✓ Pas de frais de réservation ✓ Extras exclusifs lors de la réservation sur XO Hotels

🇮🇹 Prenota con noi e ottiene il 10% di sconto ✓ Conferma immediata ✓ Nessuna tassa di prenotazione ✓ Extra esclusivi quando si prenota su XO Hotels

🇪🇸 Reserva con nosotros y obtén un 10% de descuento ✓ Confirmación instantánea ✓ Sin gastos de reserva ✓ Extras exclusivos al reservar en XO Hotels

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4.1

Great

TrustScore 4 out of 5

9K reviews

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Rated 4 out of 5 stars

Hotel that feels like a converted office block

We choose to stay closer to the arena than in the centre - Taxi out 30mins and 70e approx. But the metro is 5 mins away and takes 20mins. (15 mins walk approx to Johan Cruff)
Hotel has an automated check-in/out ok fairly simple and you print as many key cards as you need.
The ensuite is amazing made up for the shoddy carpet in the room (big hole) cigarette burn in the net curtain and the wonky chair + USB points that don't work!

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Bernadette,

Thank you for sharing your detailed experience.

Choosing to stay near the arena can make a lot of sense—especially when you can reach it with a short metro ride and return to a quieter part of Amsterdam after the event. That balance is something many guests appreciate, along with the ease of automated check-in and flexible key cards.

We’re glad the bathroom stood out positively, though we’re sorry to hear about the condition of parts of the room. This is not the standard we aim for at XO Hotels. If it had been reported during your stay, our team would have acted immediately to fix or offer an alternative, improving your overall comfort.

Our focus remains on providing clean, comfortable rooms and reliable service, as many travelers experience when staying with us in Amsterdam.

For a future visit, booking directly includes 10% discount, city tax included, and direct communication with our team to ensure everything is just right from the start.

We hope your next stay feels as smooth as your journey to the arena.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Room was nicely presented with nice en…

Room was nicely presented with nice en suite, comfortable beds and an excellent coffee machine.
We paid a fair bit more than I wanted to but that might be down to timing.
Breakfast is 20 euro pp. on top but that is not out of the way compared to other places in the area.
The hotel is handy for some museums and boat rides, the Hard Rock Cafe and the Leiden district of bars and eateries.
A tram line into the city centre and Centraal station runs from close by.

May 24, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Andrew Winsper,

Thank you for sharing your experience—it’s great to hear you enjoyed the comfort and location of your stay.

Many guests at XO Hotels in Amsterdam appreciate that same feeling: starting the day with a good coffee in the room, then stepping outside to catch the tram and easily reach museums, canal tours, or the lively Leiden area. After a full day, coming back to a clean room with a comfortable bed makes it all feel well balanced.

We’re glad the room, en suite, and coffee facilities added to your comfort, as many travelers choose XO Hotels for this reliable combination of convenience and quality.

We also understand that timing can influence pricing, but guests often find the overall experience and location make it worthwhile.

For a future visit, booking directly includes a 10% discount and city tax included, helping make your stay even more convenient.

We hope to welcome you again in Amsterdam—your coffee will be ready.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great location, best staff, so comfortable, just a flawless stay

Great location, well-connected public transport with the number 7 tram into the heart of Amsterdam and the 369 GVR bus to Schiphol Airport. Supermarkets, restaurants, indoor and outdoor markets nearby, and even a Domino's Pizza for those homesick.

I was in a double room during a late May heatwave. The room was air-conditioned and could be remotely changed if needed at the front desk, if you get confused with the controls, as I did. As a large, tall man, the higher and king-size bed was welcoming and very comfortable. I was in a corner room that had a lot of windows with net curtains and blackout curtains that overlooked the canal next to the hotel, which was lovely. Free Wifi was flawless on a public holiday weekend. The en-suite bathroom was great, the overhead shower was above my 2 metre head easily, and an optional smaller shower head for smaller showers. A note, the air conditioning does not extend to the en-suite, so during a heatwave it can be warm inside, but you are not living in there, so the door keeps the heat out. The wardrobe has its own lights, a few hangars, a few seats around the room, a large TV, lamps, type C and type F electrical sockets running at 230V and 50Hz. I did like the hard stone-topped cabinet to put your suitcase on, much suited to a cabin suitcase, very useful and no need to put on the clean bed with dirty wheels. The whole room was very clean, and the cleaners operate from around 11am - 4pm, I even leit ft one day at 3:15pm and the room was cleaned when I got back later that night.

Outside the room, air-conditioned corridors, two elevators on either side of an easy-to-use and wide staircase. Very clean environment, it does get a little messy early afternoon during the cleaners, but that is to be expected. Also, independent toilets from the rooms on each floor, per side of the hotel. Very useful in case something happens in your room.

The best part, though, was the staff, so helpful, constructive, so friendly. Well done to them, flawless service all around.

I had a very easy and comfortable stay, and felt more rested than at home in the UK, with little worries.

Finally, Amsterdam tap water is some of the finest in the world, water from the Rhine River undergoes cleaning before being pumped into the protected Dutch sand dunes. No chlorine, strict monitoring with advanced technology and finally UV disinfection before it's pumped into the city. It truly tastes like the best bottled water you can get, but it's free. I know this because I am from London, where I need to filter my water all the time. The hotel's supply is excellent and cold during a heatwave.

May 23, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Paul,

Thank you for such a detailed and thoughtful review—it’s great to read how comfortable and smooth your stay felt.

Many guests at XO Hotels in Amsterdam enjoy that same rhythm: stepping onto tram 7 or the airport bus just outside, exploring the city with ease, and then returning to a cool, clean room with a comfortable bed and a quiet canal view. Especially during warmer days, having reliable air conditioning and a restful space makes all the difference.

We’re very pleased that our team stood out to you—friendly, helpful service is something many guests consistently value and trust when staying with XO Hotels. It’s also great to hear the room setup, cleanliness, and small practical details added to your comfort.

Your experience gives future guests a clear picture of what they can expect: a well-connected location, clean and spacious rooms, and a dependable stay in Amsterdam.

For your next visit, booking directly includes a 10% discount and city tax included, making everything even easier from the start.

We hope to welcome you back again—your canal-view spot will be waiting!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

This hotel was based in a good…

This hotel was based in a good location. Easy access to tram, station and some good local shop/restaurants around. Hotel itself was good and clean. We booked a twin room, the space was quite tight but okay for a quick trip. However, the beds were quite uncomfortable and when checking the mattresses were not great. Everything else was great!

May 28, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Laweeza M,

Thank you for taking the time to share your experience with us!

We’re happy to hear you enjoyed the good location and the easy access to tram connections, station and nearby shops and restaurants in Amsterdam. It’s great that you also found the hotel clean and overall suitable for a short trip — many guests choose XO Hotels exactly for that convenient and practical city stay experience.

At the same time, we’re sorry to read that the beds and mattresses did not fully meet your comfort expectations. A good night’s sleep is very important, and we understand how disappointing this must have been, especially when everything else of your stay felt positive. If this had been shared during your stay, our team would always have tried to find a solution to improve your comfort.

We truly appreciate your honest feedback, as it helps us continue improving the guest experience across XO Hotels in Amsterdam.

For future stays, booking directly with XO Hotels includes benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

We hope to welcome you again for an even more comfortable stay next time.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Comfortable hotel in a good location…

Comfortable hotel in a good location with proximity to city centre. Good transport connections.
Bedroom was comfortable and air conditioning kept the room at a good temperature.
Shower was good and bathroom adequate and clean.
I would recommend this hotel for a short city break.

May 23, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Neil Barnes,

Thank you for sharing such a positive impression of your stay!

It’s lovely to read that you enjoyed the comfortable room and the reliable air conditioning, especially after a day exploring Amsterdam. Many guests tell us how important it is to come back to a cool, quiet space where they can truly relax, and we’re glad this made your stay pleasant.

Great to hear as well that the bathroom met your expectations and that everything felt clean and well maintained. Combined with the easy transport connections to the city centre, this is exactly the kind of simple and convenient experience many travellers look for during a short city break.

At XO Hotels, we focus on offering consistent comfort, friendly service and great value in Amsterdam. For future stays, booking directly with XO Hotels also gives extra benefits such as 10% discount, city tax included, direct contact with our team, and the first hour of late check-out free.

We really appreciate your recommendation and hope to welcome you again soon!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Not too bad but would not choose again

Room was nice enough and shower room too but one of the cleaners refused to clean it in the afternoon and I had to call reception…. It was not clear I had to hang sign out earlier! staff was quite friendly but not too “forward”’in sharing essential information. Someone fighting : shouting in the corridor at night! Didn t have the energy to call reception as they told me I should have done the next morning. Location between airport and city centre quite good, but very ethnic, and no nice bars or pubs around. I stayed there 2 nights with my daughter. They could have offered a little thing to make us feel better but no one did

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Ory&Sophie,

Thank you for sharing your experience with us.

We’re glad to hear that you found the room and shower comfortable, and that our staff came across as friendly during your stay. Many guests appreciate XO Hotels for this simple, clean comfort and the convenient location between Amsterdam city centre and the airport.

At the same time, we’re sorry to read about the confusion regarding housekeeping and the lack of clarity around the room cleaning procedure. We understand how frustrating it must have been to need to contact reception for something that should feel straightforward. We also regret the disturbance you experienced in the corridor at night. A quiet and safe environment is very important to us, and our team is always available 24/7 to help resolve situations like this immediately when they are reported.

We appreciate your honest comments about communication as well, as this helps us improve how we inform guests about key information during their stay.

For future visits, booking directly with XO Hotels includes benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

We hope that despite these points, you still had some positive moments in Amsterdam with your daughter, and we would be happy to welcome you again for a smoother and more comfortable stay.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great

Very easy check-in, room is clean and spacious. The area where the hotel is located is very nice, close to a nice park and easy to get to the city center.

May 28, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Georgiana,

Thank you for your kind feedback—it’s great to hear your stay felt easy and comfortable from the start.

Many guests at XO Hotels in Amsterdam enjoy that same arrival: a quick check-in, stepping into a clean and spacious room, and then heading out to explore a nearby park or take an easy connection into the city centre. It creates a relaxed pace where everything feels within reach.

We’re happy you appreciated the location as well—many travelers value this balance between a pleasant, quieter area and quick access to Amsterdam’s highlights.

Your experience reflects what guests can consistently expect from XO Hotels: clean rooms, smooth processes, and a reliable stay.

For your next visit, booking directly includes a 10% discount and city tax included, making everything even more convenient.

We hope to welcome you back again soon.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great value & convenient location

Really big breakfast buffet with many options. The rooms were clean and in good quality. Love the heated bathroom floors and air conditioned room. Tram stop right outside hotel. Great value. We will absolutely come back

May 21, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Margo Rennick,

Thank you for your lovely review—it’s great to hear you enjoyed so many aspects of your stay.

Many guests at XO Hotels in Amsterdam start their day just like this: a generous breakfast buffet with plenty of choice, then stepping straight onto the tram outside to explore the city. Coming back later to a clean room, cool air, and even a warm bathroom floor adds that extra level of comfort that makes the stay feel complete.

We’re happy you found great value in your stay, as many travelers choose XO Hotels for this balance of comfort, location, and reliable quality.

It’s especially nice to hear you plan to return—many of our guests do, for exactly these reasons.

For your next visit, booking directly includes a 10% discount and city tax included, making your stay even more convenient from the start.

We’ll be ready to welcome you back to Amsterdam.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Whats important for people to know? 😂

Everything was excellent during a stay at XO Hotel Park West Sloterdijk 👌🏻
Super location
Super staff
Super rooms
Safe and enjoyable, see you again... ofc

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

mrdja,

Thank you for your great review—it’s wonderful to hear everything felt just right during your stay.

Many guests at XO Hotels in Amsterdam enjoy that same experience: stepping out from Sloterdijk with easy connections into the city, then returning to a clean, comfortable room and a welcoming atmosphere where everything simply works. It’s that mix of location, safety, and consistency that makes the stay feel effortless.

We’re especially happy that our team and rooms stood out—friendly service and reliable comfort are what many guests value most when choosing XO Hotels.

Your words help future guests feel confident they can expect a smooth and enjoyable stay from start to finish.

For your next visit, booking directly includes a 10% discount and city tax included—making your return even easier.

See you again soon in Amsterdam!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Fine for one night

Fine for one night! Clean, convenient parking. Our room was very warm though and the breakfast could be a bit better for €20,-.

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Desiree,

Thank you for sharing your feedback with us!

It’s nice to hear that you found XO Hotels convenient for a short stay and appreciated the cleanliness and parking facilities. Many guests choose us exactly for that easy, practical comfort when visiting Amsterdam for a night or a quick trip.

At the same time, we’re sorry to read that the room felt too warm during your stay. Especially after a day in the city, a comfortable room temperature is important, and our team is always available to assist whenever something affects your comfort.

We also appreciate your honest note about the breakfast. Feedback like this is valuable and helps us continuously improve the guest experience for future stays.

For future visits, booking directly with XO Hotels includes extra benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

We hope to welcome you again for a more comfortable and fully enjoyable stay in Amsterdam.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Hotel Levell is an excellent accommodation option.

Hotel Levell is located away from the center of Amsterdam, but close to a metro station that provides easy access.
Despite the price of breakfast, the variety of items makes it worthwhile to order it at the reception desk.
Furthermore, the high prices of Amsterdam hotels make Hotel Levell an excellent accommodation option.

May 28, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Claudemir,

Thank you for sharing your experience—it’s great to hear you found the stay good value for Amsterdam.

Many guests at XO Hotels in Amsterdam enjoy that same balance: staying just outside the busy centre, with a metro nearby that takes you into the city within minutes, and then returning to a quieter area to relax. It’s a comfortable rhythm that makes exploring easy without the crowds.

We’re also happy you appreciated the breakfast—starting the day with a varied and satisfying meal is something many guests value before heading out to discover the city.

Your feedback shows future travelers that XO Hotels offers a reliable, affordable option with good connections, clean rooms, and a consistent experience.

For your next visit, booking directly includes a 10% discount and city tax included, making your stay even more convenient.

We hope to welcome you again soon in Amsterdam.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Transportation in Amsterdam is very…

Transportation in Amsterdam is very easy and there are three different bus and tram station around the hotel. That was perfect. There is a big market across so that you could meet your needs easily. The room was good and staff was nice. The room was clean. I would stay again.

May 25, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Gözdenur IŞIKÇI,

Thank you for sharing your experience—it’s great to hear how easy and comfortable your stay felt.

Many guests at XO Hotels in Amsterdam enjoy that same convenience: stepping outside and having multiple tram and bus options nearby, making it simple to explore the city, while a nearby market makes daily needs effortless. After a day out, returning to a clean, comfortable room with a friendly team ready to help completes the experience.

We’re happy that both the room and our staff made a positive impression, as many travelers rely on this consistency when choosing XO Hotels.

Your feedback helps future guests feel confident that they can expect a well-connected location, cleanliness, and a smooth stay from start to finish.

For your next visit, booking directly includes a 10% discount and city tax included, making everything even more convenient.

We look forward to welcoming you back to Amsterdam again.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

highly recommended for a comfortable stay

I had a great stay at this hotel and would definitely recommend it. Everything was clean, quiet, and well organized. I really appreciated the extra amenities, such as the vending machines where you could easily buy drinks and snacks at any time. The room was well equipped with a coffee machine and a refrigerator, which made the stay even more comfortable. Overall, I really liked the whole system and concept of the hotel. It was convenient, modern, and easy to use. I would happily stay here again.

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Fabienne,

Thank you for your kind recommendation—it’s great to hear you enjoyed the concept and comfort of your stay.

Many guests at XO Hotels in Amsterdam appreciate that same easy flow: arriving to a clean, quiet room, grabbing a drink or snack whenever they like, and enjoying small comforts like a coffee in the room before heading out into the city. It’s all designed to make the stay feel simple, flexible, and relaxed.

We’re happy that the setup and amenities worked well for you, as many travelers choose XO Hotels for this modern, well-organized approach combined with reliable cleanliness and comfort.

Your experience helps future guests feel confident that they can expect a smooth and convenient stay from start to finish.

For your next visit, booking directly includes a 10% discount and city tax included—making your stay even more comfortable from the start.

We look forward to welcoming you back to Amsterdam again.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 1 out of 5 stars

No air conditioning = no sleep

No air conditioning = no sleep
No water in the fridge
No facilities provided to make tea

May 26, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Samina Riaz,

Thank you for your feedback—we’re sorry to hear your stay was not comfortable.

A good night’s sleep is essential, especially after a day in Amsterdam, and we understand how disappointing it is when the air conditioning does not work properly.

Regarding the fridge and tea facilities, we understand how these details can make a stay more pleasant, and we appreciate you pointing this out.

This experience does not reflect what many guests expect from XO Hotels in Amsterdam, where clean, comfortable rooms and a supportive team are key reasons people choose to stay with us.

For a future visit, booking directly includes a 10% discount, city tax included, and direct communication with our team to ensure everything is arranged as smoothly as possible.

We hope to provide you with a much more comfortable and restful stay next time.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Had a good stay here

Had a good stay here. Room was nice and clean, very good aircon, lovely spacious room with a good view.
Location is a little away from the central area, but transport options and good and easy so wasn’t a problem at all.

May 29, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Zara,

Thank you for sharing your experience with us!

It’s wonderful to read that you enjoyed a good stay and that the room met your expectations with its cleanliness, spacious layout and lovely view. Many guests tell us how relaxing it feels to return to a comfortable room after exploring Amsterdam, especially when everything is well maintained and easy to settle into.

Great to hear as well that the air conditioning helped make your stay pleasant. During a day out in the city, that little bit of extra comfort can make a big difference.

We also appreciate your note about the location. While XO Hotels is slightly outside the very centre, many guests actually enjoy the calmer setting combined with fast and easy transport options into Amsterdam, making sightseeing and returning to the hotel effortless.

For future stays, booking directly with XO Hotels comes with extra benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

We hope to welcome you back again soon for another comfortable stay in Amsterdam!

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 2 out of 5 stars

No air conditioning-> No sleep.

Not being able to sleep in a hotel room is a cardinal sin of hospitality. And trying to sleep in a room with no air conditioning and a window that only opens 10 cm is not a pleasant experience. Of 2 nights, one night the air conditioning did not work: Error code 6607. Reception did not have a fan for us, it did not have a technician to fix it. This, in a advanced society, not a third world country... (!)

May 28, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Luis A.,

Thank you for sharing this — and we want to be straightforward: what you experienced falls below the standard we set for ourselves, and we're genuinely sorry for that. We hear your frustration, and it's valid.

We are looking into what happened that night, both with the technical fault and with how our team responded, to make sure we're better equipped to handle situations like this immediately. Every guest deserves a comfortable night's sleep — full stop.We genuinely hope you'll give XO Hotels Amsterdam another chance.
Should anything ever fall short during a future stay, our team can always be reached directly by phone or email for immediate assistance. And for a fresh start, booking directly at xohotels.com includes a 10% discount with city tax already covered.

Warm regards,
Team XO Hotels
info@xohotels.com
+31 (0)202629263
xohotels.com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Great location in a residential upscale…

Great location in a residential upscale area, 5 min walk from Vondelpark. Room was clean and include the basics necessity. Nothing more, nothing less.

May 27, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

KN,

Thank you for sharing your stay—it’s great to hear the location and comfort suited your visit.

Many guests at XO Hotels in Amsterdam enjoy that same feeling: a quiet, residential area near Vondelpark, where you can start the day with a walk among the trees before heading into the city, and return later to a clean, comfortable room with everything you need. Simple, practical, and reliable.

We’re glad the room met your expectations—many travelers appreciate exactly this balance of essentials, cleanliness, and a well-connected yet peaceful location when choosing XO Hotels.

For your next stay, booking directly comes with a 10% discount and city tax included, making your visit even more straightforward.

We hope to welcome you back again—maybe for another morning walk in the park.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 4 out of 5 stars

Great hotel but issues with air conditioning

The location of the hotel is so convenient, super easy to go to the city centre, because of the tram 2 stop right in front of the hotel. The room was very nice and clean, had everything you might need also the bathroom was nice and roomy as well. The only drawback I encountered was that the room was very hot since I was staying there during a heat wave in Amsterdam, the air conditioner in the room wouldn’t go below 19 degrees Celsius, so it was just blowing warm air. When I went to the front desk to ask if they could make the room cooler, I was told that it was impossible to set the temperature lower than 19 degrees Celsius. Overall, I had a pleasant stay. However, the fact that the air conditioning was not working somewhat spoiled my experience at the hotel.

May 25, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Indre,

Thank you for sharing your experience with us!

It’s great to hear that you found the location so convenient and that tram 2 right in front of the hotel made it easy to reach the city centre of Amsterdam. Many guests enjoy exactly that smooth connection, combined with a clean and comfortable room to return to after a day in the city.

We’re also happy you appreciated the cleanliness, spacious bathroom and overall comfort of your stay. At the same time, we’re sorry to hear that the room temperature during the heat wave affected your experience. The air-conditioning system is centrally regulated and has a minimum setting of 19°C, which can unfortunately feel warm during extreme summer days. Our team is always available at reception to support guests as much as possible within these limits.

It’s good to read that, despite this, you still had a pleasant overall stay. Many guests choose XO Hotels in Amsterdam for this reliable comfort, friendly service and easy transport connections.

For future stays, booking directly with XO Hotels includes 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 3 out of 5 stars

Cheap services under the guise of overrated number of stars

For the price bracket the service is subpar. No glassware in the room, only plastic cups. Plastic coffee cup had a crack in the bottom, spilling hot water all over the coffee maker. The bed sheet had a visible stain. You won’t be able to open your windows because of the highway noise straight next to the hotel, busy at all hours. It’s good to sleep between activities in Amsterdam if you have business around the area but otherwise I wouldn’t recommend.

May 27, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Božena Squire Čechalová,

Thank you for taking the time to share such detailed feedback with us.

We’re truly sorry to read about the issues you experienced during your stay, especially the condition of the bedding, the broken cup, and the inconvenience caused in your room. This is certainly not the standard we aim to deliver at XO Hotels, where cleanliness and basic comfort should always be reliable and consistent for every guest.

We also regret the inconvenience caused by the lack of glassware and the limitations you encountered, as well as the difficulty with noise from the surrounding area. While our location is appreciated by many guests for its accessibility to Amsterdam and nearby business areas, we understand that external traffic noise can impact comfort, especially at night.

If these concerns had been brought to our attention during your stay, our team would always have done everything possible to assist immediately and improve your experience on the spot.

We appreciate your honest feedback, as it helps us identify where improvements are needed to ensure a better guest experience in the future.

For future stays, booking directly with XO Hotels includes benefits such as 10% discount, city tax included, direct communication with our team, and the first hour of late check-out free.

We hope we may have the opportunity to welcome you again and provide a much smoother and more comfortable stay in Amsterdam.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

Rated 5 out of 5 stars

Staff friendly and helpful hotel room…

Staff friendly and helpful hotel room was fine clean
Hotel is away from centre but bus easy to use lots of restaurants around
Breakfast was good

May 26, 2026
Unprompted review
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Reply from XO HOTELS AMSTERDAM

Robert Grantham,

Thank you for sharing your experience—it’s great to hear you had a comfortable stay.

Many guests at XO Hotels in Amsterdam enjoy that same balance: staying in a quieter area with plenty of nearby restaurants, then easily hopping on public transport to reach the city centre in no time. After a day out, coming back to a clean room and starting the next morning with a good breakfast makes the stay feel smooth and relaxed.

We’re especially pleased that our team made a positive impression—friendly and helpful service is something guests consistently rely on when choosing XO Hotels.

Your feedback shows future guests they can expect a reliable experience with comfort, cleanliness, and easy connections.

For your next visit, booking directly gives you a 10% discount and city tax included, making everything just a bit more convenient.

We hope to welcome you back again soon.

Warm regards,
Team XO Hotels
info@ xohotels.com
+31 (0)202629263
xohotels .com
#xohotels #amsterdam #book #direct #comfortable #friendly #clean #affordable #genuine #hospitality
Simple stays. Real comfort. XO Hotels.

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