I was struggling to find a pattern locally so went online lots of choice and I even got a call to make sure my address was correct
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See what reviewers are saying
I am very satisfied with my purchase. It came way before expected time of delivery, a big plus! Product is even better than expected, only one size was not available and seeing as I am an avid amigu... See more
Fantastic customer service, nothing was too much trouble. I realised straight after placing an order that I had missed something, I emailed and asked if I could add to my order which Adrian sorted for... See more
Ordered yarn on Saturday, dispatched on Monday, arrived on Friday morning. Very timely considering I'm in a different country. Great service. Fast and efficient. Price was good too. Would definitely o... See more
Company details
Written by the company
An online store offering everything you need for knitting and crochet.
Contact info
Nottingham, United Kingdom
- 0800 772 3469
- info@yarnsonline.co.uk
- yarnsonline.co.uk
4.8
Excellent
115 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good price, quick delivery what more can I ask
Ordered three balls of wool, which i needed to add to wool I purchased 18mths ago from elsewhere. I was struggling to find the colour but Yarns Online came up trumps. Easy to order, good price and quick delivery. Thank you
October 5, 2022
Good serivce
August 13, 2022
Would recommend this site…
Really easy to order online good quality product and arrived quickly.
August 1, 2022
Very good service no complaints
Very good service no complaints. Product as advertised. Took a bit longer to receive than I thought
July 29, 2022
I needed one extra ball of yarn for my…
I needed one extra ball of yarn for my jumper and found it here. Great that you give lot numbers which enabled this. Thank you so much for service and quick delivery.
July 18, 2022
Thank you Yarnsonline
Thank you Yarnsonline. Good service and prompt delivery. Adriafil Zebrino is a beautiful yarn which knits like a dream. I’ve used it for a number of projects and will return to it and to Yarnsonline.
July 15, 2022
First order
Excellent choice of branded sock yarn, timely processing & delivery but disappointing that unlike other online wool shops postage charged even though my order totalled more than £40.
July 2, 2022
Reply from Yarns Online
Thank you for your review. Unlike other online yarn shops, we don't charge any extra for our postage. We simply charge the same rate that Royal Mail charge us. Also, on orders over £30 we send out a free gift as a thank you.
We always welcome feedback regarding our service, and if there's something we can do better, then we usually look to implement it as soon as we can. We are now going to introduce free postage on all UK orders over £30.00, and will continue to send out the free gift too (subject to stock availability).
Yarns Online, Very Impressive!
I was online for hours, it seemed, looking for a particular yarn. Finally, I found yarns online. I found the yarn, and the best selection of colours, with clear notice of availability. The site is easy to navigate, and I found another great yarn, for another project. The delivery was quick, and the only additional charge was the cost of postage. One happy knitter!
June 18, 2022
Reply from Yarns Online
Thank you for your positive rating. :)
Request to review before the order arrives. Very annoying
I’m being asked to review a product I have not yet received. This is annoying. I would very much like to know why it’s thought appropriate for this to happen.
June 4, 2022
Reply from Yarns Online
Your order was received on 28th May 2022 at 17:26, and was dispatched the following day at 14:09 via 2nd class mail as selected by yourself. The item would not have been collected from the Post Office until Monday 30th May. The Trustpilot review email is an automatic email which is sent out on our behalf by Trustpilot. Ordinarily, your order would have arrived with you BEFORE receiving the email from Trustpilot. However, on this occassion, it would appear that due to the special Bank Holiday starting on Thursday 2nd June, some deliveries from Royal Mail have been slightly delayed. With this in mind, along with the fact the Trustpilot emails are automated, we do not believe this to be an error on our part, and nor does it justify leaving us a 1 star review. It should also be noted that you contacted us today (Saturday) via our Contact Us page at 16:51, and again today at 16:53 via direct email, requesting details of where your order is. You then left this 1 star negative review at 18:55 on the same day, giving us only 1 hour in which to respond to your query, after hours, on a weekend. One of your messages states "...you seem to believe your job is done". It is fair to say our job is done, and was done in a professional and timely manner, with your parcel being dispatched less than 24 hours of us receiving it. We trust this clarifies everything.
UPDATE: This customers order was delivered by Royal Mail on the 6th May 2022, well within Royal Mails specified delivery times, which included 4 days of Public Bank Holidays.
Very pleased
May 30, 2022
Good experience
Ordering was easy. Yarn was cheaper than other sites I visited. Posting was fast and efficient. Overall a good experience
May 15, 2022
Speedy delivery
Speedy delivery. Only place that got the yarn I was looking for . Thank you 😊
May 14, 2022
Excellent service was provided.
May 12, 2022
Arrived in timely fashion
Arrived in timely fashion, and order as expected. Thankyou. Will use again
May 8, 2022
I ordered and the correct item arrived…
I ordered and the correct item arrived in a timely manner
May 7, 2022
Order arrived quickly and efficiently
Order arrived quickly and efficiently. Will definitely be interested in ordering from this company.
April 27, 2022
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