Overwhelmingly positive experience. Pros Speeds as advertised Install was good (it did have to be rescheduled due to some groundwork needed) - but even that was handled really well Suppor... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
When it works its brilliant but! Went off immediately started for over 4 hours, regularly goes off for an hour at a time. all workable. Went off 3 days ago (now 80 hours) made a number of submission... See more
Sold all their customers to Zen Internet to pay off a debt. The CEO is a carpenter with ZERO experience in customer service or the know-how of running an ISP. He blames past partners/employees even... See more
Company replied
I’ve certainly had more downtime than with my previous provider Giganet. Speeds vary between 900-1900mb on download, although speed guarantee should see this closer to the upper end of the scale. Some... See more
Company replied
Company details
Written by the company
The Home of Stupidly Fast Broadband! 🚀 Say goodbye to buffering and hello to seamless streaming, gaming, and browsing with Yayzi Broadband! Proudly British-owned and operated, we’re revolutionising the way the UK connects to the internet. Whether you’re working, playing, or streaming your favourite shows, our symmetrical speeds of up to a mind-blowing 2.5Gb mean you’ll never miss a beat. Experience ultra-reliable service, lightning-fast downloads, and uploads that keep up with your lifestyle. Join the Yayzi family today and discover why we’re the UK’s best-kept secret for broadband that truly delivers. Fast. Reliable. Exciting. Welcome to Yayzi Broadband!
Contact info
Unit5, Britannia Court, Copse Road, FY7 7FY, Fleetwood, United Kingdom
- hello@yayzi.co.uk
- yayzi.co.uk
3.3
Average
327 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an installation booked in for 5…
Had an installation booked in for 5 days ago . They never turned up no one called me or emailed me I have left 3 voicemails on the WhatsApp and 3 emails to customer service. No call back or replies to emails so I am cancelling this looked at reviews lots of 1 star 🌟 reviews and most complaints are lack of communication or Able to speak to anyone directly . Wish I had never signed up !!! Please read reviews before signing up
June 14, 2024
Unprompted review
Reply from Yayzi Broadband
Hi Kevin apologies for lack of communication, but we have search tickets and no emails have been received, please use support@yayzi.co.uk. City Fibre have identified an issue. During our pre-checks we've identified an issue in our network. We're working to resolve. No action needed from the ISP. We will update once CityFibre updates.
Yayzi who?
I just read this email asking me to review Yayzi. I could not even remember who they were at first, and then I remembered why I had forgotten them. It just works! Not had a single issue since we went live. Double the speeds Virgin could offer and at a much better price. Well done Yayzi. You are forgettable, for all the right reasons. :)
April 4, 2024
90% of the time the service and…
90% of the time the service and connection is great but when there’s a problem it’s frustrating having to WhatsApp customer service for an answer. Being unable to speak with someone about an issue will put me off renewing my contract with them. Trying to explain to a teenager that you have sent a message when connection is lost does not an acceptable answer.
June 8, 2024
The broadband is stable
The broadband is stable which is problem I have had with other providers - you have to get used to the remote customer service but they have contacted me ( via email) when there have been problems on the network and have addressed these pretty promptly. had Yayzi for almost a year
June 7, 2024
Overall 👍🏻
I’ve got it for about 6 months now and can’t complain. Good customer service. Broadband is okay, ruter does the job and WiFi signal is on all house compèred to s***t virgin hub (previous supplier). Good changed!
June 7, 2024
My experience is very bad I was sick…
My experience is very bad I was sick and tired of virgin media got rid of them after 9 years was promised to get 900 mb by yayzi I have screen shots to prove it’s usually 35 MB at 4 o’clock in morning.i put a ticket and reported it as there is no Phone number,its been a month waiting for reply still
June 7, 2024
Reply from Yayzi Broadband
Hi Kaleem, we cannot find any support tickets from you, please email support@yayzi.co.uk for all and any contact if your using old methods and we will look at speeds.
Overall good experience
Had connectivity issue on first install but after emailing support, they have sorted things out very quickly.
Quite happy with the service so far.
June 3, 2024
Unprompted review
No complaints yet!
We’ve had no issues since our broadband was installed apart from a brief issue caused by myself when installing a new Mesh network. Yayzi themselves saw my post on social media and reached out, even though it wasn’t their systems at fault, and solved my issue within 5 minutes.
Cannot complain with speeds, price or the customer service I have received. As always, your mileage may vary.
June 1, 2024
Unprompted review
Cannot recommend
Very poor WiFi signal throughout the house. The signal fluctuates, drops out and reconnects a couple of times every hour. An ugly grey box was screwed to the wall that was not mentioned in any of the information about the service.
May 8, 2024
Reply from Yayzi Broadband
Naturally wifi strength will change in different parts of the house, you have a dual band router so can switch to band to best suit distance from router or we can look at adding a mesh router to work alongside if you drop a message to support@yayzi.co.uk we can look at this. In regards to grey box this is the infrastructure providers side externally, as internal the ONT are white or black, we have no control over that side of things.
The guys arrived on time,installed the…
The guys arrived on time,installed the wires and set the router up. Was online quickly with the help of yayzi support who were excellent.
May 20, 2024
Service is brilliant
Service is brilliant, evening and weekends. The response times and answers was so quick. Well done
May 30, 2024
Good all round experience
Really fast speeds. Quick installation. Static IP addresses if required. Highly recommended.
May 30, 2024
On the day of the actual fibre install…
On the day of the actual fibre install we were left without a broadband signal. The new router was supplied and out in but we had zero signal when they left. I had to sort it myself. Using 4G I messaged you for help which I got but not being able to speak with an actual human is frustrating and disconcerting. It was sorted after a few hours. Aside from a few drop outs since the install all is ok.
November 2, 2023
Good service
It was easy to install, had one problem which, was soon sorted out. One thing that not just myself but other customers have picked up on, there is no customer service number!
May 3, 2024
Pretty quick response if you have a problem.
Responses via Facebook much faster and easier than with previous suppliers!
May 25, 2024
Good work kept clean area polite tidy…
Good work kept clean area polite tidy up after them selfs
May 24, 2024
Love Yayzi!
Love Yayzi!
Comms brilliant
Fast, Reliable speeds
Fairly priced.
Happy to recommend them all day long..
May 23, 2024
Friendly and well priced
I've been with Yayzi since Nov '23 had a few hiccups but they've been there to help, they're not like the big providers, they're much better and very friendly, I would recommend them, the prices are competitive and great speeds.
November 20, 2023
Fast reliable no nonsense broadband
Fast reliable broadband with straight forward no nonsense customer service. No annoying upselling and layered support.
May 22, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.