Evolving and adapting into a company that has come along way to suit our every day needs, based on there experiences within factory production through to senior management levels. Well done to you... See more
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Have dealt with Yewdale for over 12years now Fantastic service and so helpful with any issues that arise Delivery is great , there Elite service is first class Brian and Carrie are so helpful It... See more
Company replied
We work closely with Yewdale and find them reliable. Yewdale are supportive and find suitable solutions to any issues we experience. Brian looks after our account and we value his knowledge. Brian e... See more
Company replied
Generally we feel Yewdale has changed in several ways, over the past 2 years. Telephone, first response is not to the standard it was some years ago. Account Manager Carrie Area Manager Brian, bo... See more
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Company details
Written by the company
With a reputation around the world for manufacturing high-quality commercial shading and screening products, backed by exceptional customer support and values.
Contact info
Enterprise Way, SS11 8DH, Wickford, United Kingdom
- 01268 570900
- customercare@yewdale.co.uk
- yewdale.co.uk
4.7
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service is general was exceptional
The service is general was exceptional. I was very impressed from placing order to receipt of goods I.E. about 3 day. The delivery driver was extremely helpful and polite.
August 2, 2023
Reply from Yewdale
This is really great to read and we'll be sure to share this feedback with all involved. Thanks for taking the time to leave us a review of your experience with us.
Danny Was great resolved the issue very…
Danny Was great resolved the issue very promptly
August 1, 2023
Reply from Yewdale
Thanks for the review, Claire. We'll pass this feedback on to Danny!
outstanding client support
Priory blinds would just like to say a big thankyou to Yewdale for their outstanding support not just when things go right but also when a problem arises
best regards
priory blinds
July 27, 2023
Reply from Yewdale
Thanks for the review, Mark. We'll make sure the Customer Care Team are aware of this and it's great to hear about their outstanding support. We'll do all we can to make sure your next experience with us is 5-star from start to finish!
Initially Unhelpful
After having building work done had Yewdale blinds fitted through out my property.
Reached out for help removing the blind and changing the chain. As a private customer I do not think the supplier is still on the go and the builder really cannot remember the details.
I found the supplier initially unhelpful saying that they had system issues.
However after reconfirming that I believed that the supplier no longer existed they provided a couple of videos that allowed quick any easy. Removal, chain replacement and re installation.
Rating would have been higher if there had not been the issues.
July 7, 2023
Unprompted review
Reply from Yewdale
Good afternoon, Ron. We're very sorry for the delayed response to your latest message. We've just gone back to you on that now with some more information, and provided further contact details so we can hopefully get this resolved for you tomorrow.
We do only supply to Trade customers but we do still do all we can to support our customers' customers if required! We will provide as much advice and assistance as we can to help resolve this for you and turn your experience around.
Excellent customer service
July 6, 2023
Reply from Yewdale
This is great to hear! Thanks for sharing, Andy.
Once again my issue solved within 2…
Once again my issue solved within 2 days
Customer very happy, me too.
June 22, 2023
Reply from Yewdale
This is great to read, Alan. Thanks for sharing!
Replacement for flawed fabric
Received flawed fabric however, after contacting Yewdale the issue was resolved right away and we were send a replacement.
Fabric should have been quality checked before leaving them but I'm happy with how they resolved the issue.
June 18, 2023
Reply from Yewdale
Thanks for sharing this, Rhys. It's great to hear the team resolved this quickly for you! On the occasions where we may not get it right first time, we pride ourselves on putting things right as quickly as we can. We will also make sure your concerns over quality checks are passed on to our Factory Management to be addressed too.
Reply from Yewdale
Thanks for the great review, Lucy.
Fantastic service from all the team
Fantastic service from all the team, we have been using Yewdale for many years and always great to deal with.
Fast, friendly & professional.
June 15, 2023
Unprompted review
Reply from Yewdale
This is fantastic feedback and we'll make sure to share this with the whole team. We'll do all we can to make sure this continues for many more years to come! Thanks for the review, Darren.
Peace of mind
Peace of mind. Above average quality of products, worth paying that bit extra. Courteous service.
Happy customers. Can't ask for more
May 31, 2023
Reply from Yewdale
Thanks for taking the time to share your feedback with us. We really appreciate it!
The Best Blind Manufacturers
The Best Blind Manufacturers
We have used Yewdale for a few years now. The turnaround times are always extremely fast and always arrive when promised. The quality of the products are unmatched by any other blind manufacturer. To add, any queries or issues are always dealt with efficiently and promptly by our assigned account manager and other members of staff. Would 100% recommend.
May 23, 2023
Reply from Yewdale
Thank you so much for the great review, Jade. We appreciate all of the reviews we receive but it's always wonderful when we get feedback like this for the whole team! We'll be sharing this around the business so your Account Manager and all of our Teams can see the feedback.
Having dealt with the team at Yewdale…
Having dealt with the team at Yewdale for a number of years now, they are one of my most trusted suppliers. Always willing to go the extra mile to ensure the best possible outcome, customer service and product quality are second to none.
Keep up the good work.
Rob Ashton
Managing Director
Brighter Blinds Ltd
April 27, 2023
Reply from Yewdale
Thank you for taking the time to leave us a review, Rob. This feedback is fantastic for us to read and we'll make sure we continue to do all we can to support you.
Reply from Yewdale
We love to hear this! Thanks for taking the time to leave us a review, Laura.
Helpful and resolved issue with…
Helpful and resolved issue with headrail immediately
April 17, 2023
Unprompted review
Reply from Yewdale
We are glad to hear the team were helpful and got this resolved immediately for you, Amy. Thanks for taking the time to leave us a review about your experience.
Problems sorted !!!
Shaun in customer care done a great job getting missing brackets (not Yewdale's fault) out to me on time to complete a job. I can not thank him enough for his efforts.
February 14, 2023
Reply from Yewdale
Thanks for the great review, Steven. We are happy to help and so pleased we could help to get this one resolved for you!
Reply from Yewdale
Thanks for the great review, Beverley.
Yewdale I like all thier products easy…
Yewdale I like all thier products easy to work with
January 18, 2023
Reply from Yewdale
Great to hear you are enjoying working with our products, Gordon. Keep an eye on our website and social pages as we have a number of new exciting products coming out this year!
Good customer service
January 11, 2023
Yewdale have been very helpful to me…
Yewdale have been very helpful to me over the years. Very efficient, quality products.
January 12, 2023
Reply from Yewdale
Thanks for taking the time to leave us a review, Stephen. It's great to hear this positive feedback!
Really helpful and professional
December 21, 2022
Unprompted review
Reply from Yewdale
Thanks very much for the review Will, much appreciated.
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