Evolving and adapting into a company that has come along way to suit our every day needs, based on there experiences within factory production through to senior management levels. Well done to you... See more
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See what reviewers are saying
Have dealt with Yewdale for over 12years now Fantastic service and so helpful with any issues that arise Delivery is great , there Elite service is first class Brian and Carrie are so helpful It... See more
Company replied
We work closely with Yewdale and find them reliable. Yewdale are supportive and find suitable solutions to any issues we experience. Brian looks after our account and we value his knowledge. Brian e... See more
Company replied
Generally we feel Yewdale has changed in several ways, over the past 2 years. Telephone, first response is not to the standard it was some years ago. Account Manager Carrie Area Manager Brian, bo... See more
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Company details
Written by the company
With a reputation around the world for manufacturing high-quality commercial shading and screening products, backed by exceptional customer support and values.
Contact info
Enterprise Way, SS11 8DH, Wickford, United Kingdom
- 01268 570900
- customercare@yewdale.co.uk
- yewdale.co.uk
4.7
Excellent
255 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
damaged blind
we had a problem with a blind ,but it was dealt with swiftly causing as little disruption as possible .
November 29, 2022
Reply from Yewdale
This is great to hear, Stewart! Thanks for taking the time to leave us a review.
Thank you for the support we are…
Thank you for the support we are receiving. Lily is a great help letting me know daily what will be on the delivery vans
December 1, 2022
Reply from Yewdale
Thanks for the review, Craig. We'll keep striving to provide the best service we can for you and we'll pass your thanks on to Lily too!
Reply from Yewdale
Thanks for the positive review, Tommi.
Great company to deal with
Great company to deal with, sorted out my problem fast and very satisfied
November 2, 2022
Reply from Yewdale
Great to hear it's all resolved for you now! Thanks for taking the time to leave us a review.
Yewdale are always brilliant to work…
Yewdale are always brilliant to work with. Everyone is always very helpful.
October 28, 2022
Unprompted review
Reply from Yewdale
Thanks for the great review, Jolene.
We have worked with Yewdale for many…
We have worked with Yewdale for many years, nothing has ever been too much, and they work with us in relation to tight project deadlines and delivery dates, and sourcing solutions for problems.
Roy, Brian and Gabrielle - Thanks for your commitment over the years.
October 21, 2022
Unprompted review
Reply from Yewdale
Thanks for the great review, Julian. We hope this continues for many more years and we'll make sure to pass your thanks on to Roy, Brian and Gabrielle.
Prompt service to replace damaged…
Prompt service to replace damaged delivery. Excellant.
October 4, 2022
Reply from Yewdale
Thank you, Neil. We are sorry for the original damage, this has been fed back to the courier and we are also very pleased to hear we got this replaced quickly for you!
Vertical fabric replaced.
Received 11 rolls of vertical fabric, some with labels, some without. Started to make blinds only to find they were all different batches, different shades, etc. Yewdale replaced the whole lot. Thank you.
September 30, 2022
Reply from Yewdale
Thank you for taking the time to leave a review about your experience with us. We are sorry we didn't get this right first time for you on this occasion but we are pleased to hear the team swiftly fixed this for you.
Guaranteed good quality and well priced
Guaranteed good quality and well priced blinds, with a great turn around time. Helpful, friendly and reliable service from sales to delivery. Even their after sales service and customer care department are super efficient.
September 29, 2022
Reply from Yewdale
Thanks for the great feedback on our quality and pricing, Robyn. It's also fantastic to hear that you have had positive experiences with multiple teams across our business, from ordering through to delivery. We'll make sure all of our teams hear about this.
Missing PAckers
SOme products were missed being sent but was resolved very nicely by the Team at Yewdale. Thank you so much.
September 22, 2022
Unprompted review
Reply from Yewdale
Hi Michelle. Thank you for taking the time to leave us a review. You are very welcome, we are sorry to hear you had some missing products on your order but it's great to hear our Customer Care Team resolved it quickly for you!
Delivery dates changed twice and didn’t arrive 3rd date
Delivery dates changed twice.
On the third date - today - I had a text to give me a time slot and an hour after the time I rang to see where the delivery was only to be told it wasn’t coming. Then had to have a fitters work for Monday rearranged. Far from impressed
September 9, 2022
Reply from Yewdale
Hello, Andy. Thanks for sharing this with us and I'm so sorry for the continued delay to your delivery. I've been investigating the issue this morning with Transport and the delivery failure on Friday was traffic-related, which we could not get around. Your order is being delivered this morning as a priority and I'll be in touch shortly to discuss this in more detail with you.
Fantastic customer experience
Fantastic customer experience. I needed a stop ring for a verticle blind which couldn't be sourced from the seller or regular blind parts websites. I found it at Yewdale and Gabi and Brian couldn't have been more helpful, and I recieved the part in less than 24 hours with an accompanying polite & professional letter. This customer service is what all others should be measured against. Due to Brian & Gabi, I highly recommend Yewdale.
July 28, 2022
Unprompted review
Reply from Yewdale
Thank you so much for sharing this review, Justin. It's so great to hear how helpful Brian and Gabby were when trying to help you get the stop ring you needed. We'll be sure to pass this on to them so they can see the impact they've had on your experience with us. Hopefully we can help you again in the not too distant future!
Had a problem
Had a problem. It was rectified immediatly. No questions. Sorted. Happy
July 3, 2022
Unprompted review
Reply from Yewdale
Great to hear we fixed the problem quickly for you, Andy. Thanks for taking the time to share a review about your experience with us.
Friendly and Peofessional
The service I received from Justin was so friendly and helpful
Thank you
June 7, 2022
Unprompted review
Reply from Yewdale
Thank you for taking the time to share your feedback with us, Frank. We'll make sure Justin hears about this too!
The knowledge and service from the…
The knowledge and service from the staff at Yewdale is second to none. Friendly, professional and efficient - what more could you ask?
May 31, 2022
Unprompted review
Reply from Yewdale
This is fantastic to hear, Rebecca. We'll get this shared around the business and thank you for taking the time to share your experience with us.
all fine products do as required and…
all fine products do as required and efficient quick service
April 28, 2022
Unprompted review
Reply from Yewdale
Thanks for the review, Neil. Great to hear the feedback on our products and quick service. If there is anything in particular we can improve to make your experience five-star in the future, please let us know!
Highly Recommended Service.
Excellent service throughout the entire process. Dealt with a competent team who were very easy to get hold of when needed.
February 23, 2022
Unprompted review
Reply from Yewdale
Thank you for taking the time to review us, Innes. It's great to hear you had a smooth journey with us all the way through and we hope we can help you again in the future!
We have been using Yewdale for many…
We have been using Yewdale for many years now, we couldn't fault their service, they will go above and beyond to help if it at all possible.
Kev Shipp
Director
Wyatt's tracks and blinds ltd
December 16, 2021
Unprompted review
Reply from Yewdale
Thanks for taking the time to leave us a review, Kev. We appreciate your feedback and support. Have a great weekend!
1st Class Company
Yew-dale are a fantastic company with excellent knowlegde of the industry.
When placing orders the process of sign off and accuture delivery dates allow us to shedule installation in with our NHS client's with ease.
December 6, 2021
Unprompted review
Reply from Yewdale
Thanks for the great review, Phil. It's great to hear our sign offs and accurate deliveries allows you to support your NHS clients much easier!
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