Your Next Step Reviews 182

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional yet personable approach, making complex processes easy to understand. Many people highlight the exceptional service, noting how straightforward and stress-free their experiences were, whether buying a first home, remortgaging, or selling. Reviewers consistently mention the company's excellent customer service, with staff being highly responsive, proactive, and always available to answer questions promptly. This efficiency in communication and quick response times is often cited as a key factor in securing favorable outcomes and providing peace of mind throughout the entire process.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff, highlighting their professionalism,... See more

Service

Clients share positive opinions on service, consistently highlighting the knowledgeable, friendly, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the clear... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyer, I don’t know how I would have managed the process of buying a first home with my partner without Alan’s help. He was very good at explaining complex topics in intuitive ways and... See more

Company replied

Rated 5 out of 5 stars

Patrick walked us through the entire process making it straightforward and easy! Despite our anxieties prior to starting the process, Patrick made us feel at ease and have reassurance every step of th... See more

Company replied

Rated 5 out of 5 stars

I recently visited Alan and his team to start the process of remortgaging and to discuss buying and selling in the future. As a sole home owner, I find this whole process daunting and was worrying abo... See more

Company replied

Rated 5 out of 5 stars

I was recommended this agency through a friend who had recently used their services. I cannot explain how fantastic Alan was throughout the process. Knowledgeable, approachable and he went above and... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

Your Next Step is an independent mortgage and protection brokerage run by a team of three (Alan, Patrick, and Chris) dedicated to making the mortgage process smooth and stress-free. With extensive experience and a client-focused approach, we help everyone from first-time buyers to seasoned investors, finding tailored solutions that align with their financial goals. Beyond mortgages, we provide expert protection services and work with trusted partners in pensions, conveyancing, and commercial mortgages—offering a complete property financing service built on trust and personalised support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Successfully Completed Our Next Step

Recommended by a number of work colleague's. Alan provided a first class service from start to finish. As a first time buyer there were so many things I was unsure of, Alan was able to guide and support me through this. Clearly very knowledgeable in his field as he was able to answer all of my queries. I submitted my first offer and the mortgage application was submitted the following day. I highly recommend Alan regardless of being a first time buyer or an existing homeowner looking to find their next home.

November 20, 2023
Unprompted review
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Reply from Your Next Step

Your review is AMAZING and greatly appreciated, thanks very much Steven! It's been a pleasure helping you 😊

Rated 5 out of 5 stars

Fantastic Service & Advice

Alan was fantastic from the outset, he explained everything in a clear and concise manner, and really made the whole process so straightforward.

Alan was always on hand if we had any queries, and replied promptly.

What impressed us most was that he was constantly analysing the market to get us the best possible deal and
When we did agree on a rate the mortgage was approved within 24 hours.

We would ,and have recommended Alan to our family friends.

November 10, 2023
Unprompted review
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Reply from Your Next Step

Thanks a lot Chris, we're delighted to have helped secure your mortgage for your new home, can't wait to see you with those keys! 🏡🔑

Rated 5 out of 5 stars

Highly recommended

Alan was an exceptional mortgage adviser who guided me through the process with great expertise and patience. He was always available to answer my questions, no matter how small, and his advice was both practical and easy to understand. Alan made what could have been a stressful experience feel smooth and manageable. I highly recommend his services to anyone looking for a knowledgeable and supportive mortgage adviser

November 10, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the ⭐⭐⭐⭐⭐ review Balint, your words mean a great deal to us 😊

Rated 5 out of 5 stars

Alan was excellent

Alan was excellent at helping us secure a new mortgage and chasing up problems we had with a prospective issuer and their lawyers.
Thoroughly recommend him, and we will be using him again in future.

October 1, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the wonderful review, it was a pleasure! 😊

Rated 5 out of 5 stars

Quick and easy process

Alan was attentive and made the process as smooth as possible keeping us informed at each step of the way. Despite being on annual leave he continued to push through our mortgage application so things went through on time.

October 23, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing feedback, your words are very kind and greatly appreciated! ⭐

Rated 5 out of 5 stars

Highly recommend

Alan was approachable, very helpful, always available, very informative. Alan made my experience quick, easy and stress free I would highly recommend Alan for anyone requiring a mortgage advisor/broker.

October 23, 2023
Unprompted review
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Reply from Your Next Step

Thanks very much Kendal, can't wait to see you move into your new home! 🏠

Rated 5 out of 5 stars

Such a positive experience because of Alan

Alan was amazing in helping us throughout this process as we were very unaware of what all comes with it. He was always just on the other end of the phone when we needed help with something. He went above and beyond for us and we can’t thank him enough.

October 21, 2023
Unprompted review
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Reply from Your Next Step

Thank you so much for your kind words and amazing review, we really appreciate it!! 👏👏

Rated 5 out of 5 stars

Goes above and beyond.

Alan was recommended to me by a friend. He explained every step of my journey. Alan resolved all of the issue that arouse with the bank and kept me informed about my mortgage deal. He is very proffesional and went above and beyond. There is no better broker I could have asked for. Anyone looking to purchase a home I highly recommend Alan. I appreciate all that you have done to help me maintain my house. Thank you very much.

October 2, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for your kind words, we love your review!! 🎉🤩

Rated 5 out of 5 stars

YNS was with us every step of the way…

YNS was with us every step of the way making the entire experience not only problem free, but enjoyable and exciting. Can’t recommend Alan enough for his hard work and dedication.

October 16, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review Jon!! 👏👏👏

Rated 5 out of 5 stars

Five star - Excellent service

YNSMortgage have been exceptional. Alan is sincere, helpful and extremely efficient. He made the entire process stress free and was able to offer some great advice and secured me a great mortgage deal. The experience I have had and the customer service I was provided has been excellent. Would highly recommend to anyone.

September 28, 2023
Unprompted review
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Reply from Your Next Step

Thank you very much for the wonderful review, it's been a pleasure! 🤗

Rated 5 out of 5 stars

We were introduced to Alan through Home Connexions Estate Agents

We were introduced to Alan through through the estate agents who we had being viewing a property through. We were very impressed from the very beginning as Alan took the time to not only explain how he could independently support us with our mortgage application but he explained the full process very clearly which we found extremely helpful. Alan had a very friendly but professional manner and made us feel at ease throughout the full process. We discussed our personal circumstances and we explained that we were hoping to purchase a new property. Alan then researched the full market and advised us on a product that may suit our needs. Not only did Alan manage to meet our needs in a short period of time but he was always at the end of the phone or on whatsApp to answer any questions that we had throughout the process at any time. We were delighted when we received our mortgage offer from a mainstream lender at a market leading rate. We would thoroughly recommend Alan to anyone who is looking for advice regarding their mortgage application process and we will certainly be back in touch in the future should we require further help or advice. Mr and Mrs Whitelaw.

September 25, 2023
Unprompted review
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Reply from Your Next Step

Our 5️⃣0️⃣ ⭐⭐⭐⭐⭐ review on Trustpilot and it's a belter!! Thank you so much for the kind words, they mean the 🌍 to us!! 🤗

Rated 5 out of 5 stars

So thankful to have had Alan as our…

So thankful to have had Alan as our mortgage broker! As first time buyers it was all new to us but Alan explained everything clearly and the communication throughout was amazing, he really made the full process so easy and stress free! I would definitely recommend Alan to family and friends and will be back when remortgaging. Thank you!

September 22, 2023
Unprompted review
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Reply from Your Next Step

Thank you for your amazing feedback, Sarah!! Your review is incredible and we're looking forward to seeing you into your first 🏡🗝️

Rated 5 out of 5 stars

Efficient and Friendly

Alan was extremely efficient and kept me up to date throughout the entire mortgage application process. He explained everything thoroughly and provided me reassurance with any queries I had. Alan came recommended from a friend and I wont hesitate to recommend him in the future.

September 14, 2023
Unprompted review
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Reply from Your Next Step

Thank for the ⭐⭐⭐⭐⭐ review Jennifer, your words are very kind and we appreciate them!! 🤗 So happy for you and we look forward to speaking again soon!

Rated 5 out of 5 stars

Alan took control right from the…

Alan took control right from the beginning and made the whole experience stress free.He was always at the other end of the phone and nothing was ever an issue.1st class service and will never use anybody other than YNS

September 15, 2023
Unprompted review
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Reply from Your Next Step

Thanks so much for the review Lindsey, this feedback is absolutely amazing! Giving you the news of your offer was a delight and we can't wait to see you in your new home. Good luck and we'll speak soon!! 🏡🗝️

Rated 5 out of 5 stars

Not all heroes wear capes!

We are so glad to have been recommended Alan as our mortgage advisor. He made the process so simple and as first time buyers everything was new to us. He took the time and explained everything so clearly and was always available to answer any questions when needed. We couldn't recommend Alan enough and will be in touch when remortgaging. Thank you so much Alan.

September 8, 2023
Unprompted review
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Reply from Your Next Step

What an amazing review, it's put a great big smile on our faces! Thanks Sarah, we're buzzing to see you move into your new home! ⭐

Rated 5 out of 5 stars

Great Service from Alan

Great Service from Alan!

Alan was extremely helpful in securing our new mortgage deal. He was there every step of the way and always explained all of our options well. Would recommend to anyone!

June 30, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing review Nicola, was a pleasure helping you! 🤗

Rated 5 out of 5 stars

First Time Buyer - Would Recommend Alan

Alan has been a great help from start to finish! As a first time buyer Alan took the time to explain the process start to end, advise on the best options available to me and submit my application within 24 hours of me deciding which lender to go with. Alans communicate has been brilliant and I would definitely recommend!

August 2, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing feedback Colette, you've been a real pleasure to help and we can't wait to see you moving into your first home!! Congratulations 🥳

Rated 5 out of 5 stars

Highly recommended!

Alan was very helpful and knowledgeable. He made the whole process of obtaining a mortgage offer so much simpler. Highly recommended!

August 16, 2023
Unprompted review
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Reply from Your Next Step

Thanks very much Mamuna, you've been a pleasure to help! 🤗

Rated 5 out of 5 stars

Re Mortgage application

Was able to have our request clarified, giving us the chance to see what options were available and together making the right choice for us at out present time in life. So quick and effort less.

June 23, 2023
Unprompted review
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Reply from Your Next Step

Thanks for the amazing feedback, Fiona!! 😊

Rated 5 out of 5 stars

I can’t thank Alan enough!

I can’t thank Alan enough! He has made what could be a really stressful process so easy and seamless.

Alan’s communication has been brilliant throughout with regular updates and speedy responses to any queries I’ve had.

I’d 100% recommend Alan and Your Next Step to anyone looking for advice and support with anything mortgage related!

August 14, 2023
Unprompted review
Your Next Step logo

Reply from Your Next Step

Thanks for the amazing feedback Jenny, we've loved helping you! 😄

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