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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth installation processes and the team's dedication to ensuring everything works perfectly. Reviewers often mention the excellent customer service, noting quick responses and a supportive approach to resolving issues. However, some customers also noted dissatisfaction with the product itself, citing issues like system shutdowns and problems with new servers and computers. A few other people also felt that the customer service was poor, experiencing missed installation deadlines, critical WiFi outages that disrupted operations, and concerns about product capabilities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Reviewers frequently highlight the ease of setting... See more

Product

People report ambiguous experiences with products. While some customers highly recommend their new phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all. He took his time to go through the new phones and apps on our computers to ma... See more

Company replied

Rated 5 out of 5 stars

Liam Joe and Khan have been at our hotel The Cheshire hotel in London, installing new WiFi through the whole building which has been working amazing and also allows our guests to log in and leave us r... See more

Company replied

Rated 5 out of 5 stars

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was i... See more

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Joe form Yo Telecom has been installing…

Joe form Yo Telecom has been installing the Wi-Fi and telephone systems. Have been very professional and informative with keeping us updated through out the process and offering support and guidance with the phone systems.

June 27, 2025
Unprompted review
Rated 5 out of 5 stars

Our company has had the new Yo phone…

Our company has had the new Yo phone system installed. Johnathan was excellent in every way, kind accommodating and professional with a great sense of humour. All question asked he was able to help and kept us updated as he did the install.
Thank you

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

We had Geoff our Yo-Telecom…

We had Geoff our Yo-Telecom installation engineer who installed our complete new system and nothing was a problem for Geoff installed and explained everything with a professional manner ( Good Engineer ) would have him back on site anytime..

October 23, 2024
Unprompted review
Rated 3 out of 5 stars

Review

Martin is absolutely fantastic, always there when we need him. He goes above and beyond to ensure everything is working as it should! Thank you Martyn!!

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Yotelecom!

We’ve been with Yotelecom, our telephone provider for the past four years, and I couldn't be happier with the service we've received. Recently, we upgraded our telephone system to support the expansion of our dental practice, and the whole process was seamless.

A big shout-out to Liam, the engineer who carried out the installation. He was incredibly diligent and completed the work with hardly any disruption to our day-to-day operations. It was clear that he takes great pride in his work, which is always a breath of fresh air.

Liam also went above and beyond by staying to provide some training to our new receptionist, making sure they were comfortable with the new system. His work ethic and commitment to customer service are truly commendable.
Overall, I would highly recommend them to anyone looking for a reliable telephone provider.
Thank you, Yotelecom, for your exceptional service!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient

Dee was quick and efficient and there was no down time swapping our system over, also gave me contact details going forward if there were any issues.
First class.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fanstatic service and Darren was friendly, knowledgeable and approachable. Dealt with any questions we had and installed quickly and efficiently. Thank you!

May 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service and Professional Installation

We have recently moved to the Yo Telecom platform and the changeover has been a breeze. We've been kept up to date every step of the way and the engineer, Geoff, has been amazing at getting us installed and swapped over from our old supplier. This is how easy a switchover should be!

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Today we had our new broadband fitted by Yo Telecom. Jamie explained how long the internet would be down for which was 30 seconds whilst he swapped it over to the new Yo Telecom Broadband. He also showed me how to use the pc application which is really going to help our busy estate agent with returning any missed calls.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Engineer

After becoming a new owner of a bar and bistro i was overwhelmed with all the things that needed organising. However, that all changed when Geoff Shannon helped sort out the businesses phone system and wifi. I’m incredibly grateful for his patience and kindness.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great engineer

After experiencing really bad customer service from communication suppliers, we opted to go with yo telecom. Geoff Shannon the engineer was extremely helpful, knowledgeable, always answered our calls and made the installation a good experience.

June 26, 2025
Unprompted review

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