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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as outstanding, with many people appreciating the smooth installation processes and the team's dedication to ensuring everything works perfectly. Reviewers often mention the excellent customer service, noting quick responses and a supportive approach to resolving issues. However, some customers also noted dissatisfaction with the product itself, citing issues like system shutdowns and problems with new servers and computers. A few other people also felt that the customer service was poor, experiencing missed installation deadlines, critical WiFi outages that disrupted operations, and concerns about product capabilities.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

Customers consistently note positive experiences with service, praising the efficiency, professionalism, and... See more

Customer service

Consumers generally express satisfaction with customer service. Many reviewers highlight the helpfulness and... See more

User experience

Customers had positive experiences with user experience. Reviewers frequently highlight the ease of setting... See more

Product

People report ambiguous experiences with products. While some customers highly recommend their new phones and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Liam has installed our practice in London today and the whole thing went ahead very easily and didn't disrupt us at all. He took his time to go through the new phones and apps on our computers to ma... See more

Company replied

Rated 5 out of 5 stars

Liam Joe and Khan have been at our hotel The Cheshire hotel in London, installing new WiFi through the whole building which has been working amazing and also allows our guests to log in and leave us r... See more

Company replied

Rated 5 out of 5 stars

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was i... See more

Rated 5 out of 5 stars

Excellent service! Geoff was very competent and skilled in his job role and was a pleasure to meet. Took time to explain the job required and the way equipment worked in a way that was easily unde... See more


Company details

  1. Telecommunications Service Provider

Information provided by various external sources

Yo Telecom's purpose is to help businesses increase their success. We achieve our purpose by bringing businesses into the 21st century with their communications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Yo telecom installation

We just had John Richards from yo telecom installing our new system. Exceptional engineer put all the staff and residents minds at rest whilst installing our system . His knowledge of the system was incredible, very tidy you wouldn’t even know he had been here . Thank you John .

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

A great Telecoms company!

We have had great experiences with YoTelecom.
The company I work for has been using YoTelecom for the last 4 years to consolidate all of its Broadband and Telecoms resources together. YoTelecom have been a great help and have supported us through the journey while also leading on new projects and developments within the business. I don't think we could have gotten as far as we have without them.
The Support teams are brilliant especially Darren who has gone above and beyond, they really know their stuff. They always seem to be available and ready to help out with any request. So far the best Telecoms company I have dealt with.

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

Joe from Yo Telecom

Joe from Yo Telecom, installed our new phone system and Wifi. He was polite, courteous, knowledgeable and tidy. He also was helpful explaining the new system and answering my endless questions !

June 25, 2025
Unprompted review
Rated 5 out of 5 stars

The sales team are great initially…

The sales team are great initially however, when faced with an issue we were ignored not only by them but also the management team and accounts, but still very happy to take the money. I am leaving 5 stars because of the engineering team namely Darren who went above and beyond (even on his days off) to take ownership of the issue and get it sorted. Darren is a credit to the company and a shame others do not take the same lead. If it wasn’t for him we would not have continued.

May 22, 2025
Unprompted review
Rated 5 out of 5 stars

Martyn Bristow from Yo Telecom…

Martyn Bristow from Yo Telecom installed business phone solution at our Jd Spicer Zeb Solicitor London branch. He was very helpful throughout the process of installation, testing and switching. I really appreciate his efforts and highly recommend Yo Telecom services.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Excellent customer service.
The service was outstanding.
Geoff went above and beyond to help. I was extremely impressed by his commitment to go that extra mile
Would highly recommend

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Jonathan McGinty

we were visited by Jonathan who has been to our home a couple of times now. He is very polite an friendly also helpful respectful gentleman and explains everything properly. always happy guy

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Darren

Got help from Darren a few days ago and he really helped me with all my technical problems, he was super knowledgeable on everything and super kind!

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic engineer

The engineer that visited us Martyn was fantastic! So helpful and patient. He went above and beyond for us and we are so grateful! Martyn was great with our residents too. Thank you Martyn.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Joe from from h

Joe from yotel has visited amberley care home to install new phone and WiFi system, which will now give us better coverage throughout the home,would highly recommend jo for his services, very helpful and pleasant gentleman

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Joe from yotel attended Amberley Care…

Joe from yotel attended Amberley Care Home. Have installed a new phone and WiFi system, full coverage everywhere. Would highly recommend. Very pleasant person and easy to get along with .

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Testimonial for Yotelecom& Jamie Bicker – Rye Hill Golf

We’ve been with Yotelecom for over seven years, and while the renewal period brought plenty of competitive options, there was one clear reason we stayed: Jamie Bicker.

Jamie’s outstanding technical expertise has made every migration and upgrade seamless. Whether it was moving from legacy broadband in our remote location to Starlink, or upgrading from NEC systems to Yealink VoIP, Jamie handled it all with clarity and confidence—making complex transitions feel simple.

He took the time to understand our unique requirements, including the need for WiFi coverage across multiple rooms and separate buildings, with failover support on legacy wired broadband. His solutions are always robust, thoughtful, and executed with minimal disruption.

Nothing is ever too complicated for Jamie with his calm knowledgeable approach. As long as he remains one of Yotelecom’s key technical experts, we have no reason to look elsewhere.

June 18, 2025
Unprompted review

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