My personalised dog sweater took 2 months to arrive from China only for it to arrive looking awful. They promoted their products using a different accounts name (Pet Creativo on IG) on their own socia... See more
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See what reviewers are saying
My order did take a while to arrive (about a month from ordering in mid November to arriving just after xmas), but I did get it eventually! The email replies all did seem like stock replies and... See more
Awful experience with this company. The hoody we received had the poorest quality embroidery, it doesn’t look ANYTHING like my dog. It’s actually laughable how bad the embroidery is, it looks like a c... See more
I wish I had read the reviews here first. A delivery date promised, but failed. Now going to miss being a Christmas present. Messaged about delivery and got the most unempathetic response and told... See more
Very long delivery time bad product
Very long delivery time and the product is pretty bad. Dont waste your money, very overpriced
December 13, 2024
Unprompted review
This company isn't a scam. Their delivery dates are just a bit delayed
I initially wrote a 1 star review thinking I'd been scammed as I got told the latest delivery date was 2nd December when I ordered on 15th Nov.
My package arrived on the 9th so 7 days after the time given
The hoodie is lovely. As good quality material as my Hugo boss one. And the picture is really cute. My mum will love it. If you've ordered, just hang fire. Don't get too worried by the reviews of people thinking they've been scammed. I was one of them but it isn't a scam.
December 14, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Thank you for your order! 🐾
Thank you so much for sharing your thoughts with us. We sincerely apologise for the delay. Over the past two months, we have experienced a significant increase in orders, which has unfortunately caused delays.
We hope your custom pet face sweatshirt brings joy to you and your furry friend.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Absolute and utter scam artists
Absolute and utter scam artists
Don’t waste your money on this company if it can even be described as such, ignore this review at your folly🙄
November 22, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. No order has ever taken longer than this! We can see two single orders under the name Jayson, both of which were placed fairly recently. This means these orders haven’t been shipped yet. So basically we don't have any of your orders.
Therefore, we kindly ask you to prove that you made a purchase from us as soon as possible. Otherwise, we will report this to the Trustpilot team. Or if you have not created your order with us, we ask you to please delete the comment before sending it to Truspilot team.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Order on the 11th November and still…
Order on the 11th November and still had no updates regarding the order. Emailed and got a response that it’s been processed and will be delivered shortly. This was 2 weeks ago.would highly not recommend this company.
November 11, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
If you placed your order on 11th November, it should have already reached you by now. After an order is placed, it is delivered to the customer within 10-19 business days without exception.
Could you please provide us with your order number? We will check it and get back to you via email.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Clearly a scam
Clearly a scam. All I receive from ‘Rico’ from their team is that I need to rest assured he’ll look into it. Order placed Nov 11th, fake Royal Mail tracking number provided, this company is clearly a scam and I suspect the positive reviews are part of it.
November 11, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Your order appears to have been delivered to you on time. We kindly ask if you could update your review to reflect your thoughts and experience with us.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
6 weeks delivery time...
UPDATE: I received the item after 6 weeks after having disputed the claim via my credit company. The print was really cute and overall happy with the product itself, but the lack of updates (I was never notified of any delays until I reached out to customer service) and the fact that my order was only processed after having started a dispute really soured the shopping experience. Additionally, the order was delivered in 30 BUSINESS DAYS, not 10-19 business days as advertised.
---
I placed an order on Nov 6, it is now December 8 (22 business days have passed) and after contacting customer service they told me my order is still being processed and they will send a tracking number once the order is shopped. Mind you I had already received a tracking number on November 26 so their excuse doesn’t even make sense. I requested they cancel my order and will claim the money back via my credit company.
November 3, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. However, we sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
Your order appears to have arrived in the Netherlands. After the weekend, it will be delivered by Post NL and should reach you within a few days.
We kindly ask you to share your thoughts once your order has arrived. Finally, we have provided your bank with the necessary evidence, it is normal to contact your bank.
Thank you again for your patience, and we deeply apologise for the delay.
Best regards,
The YouPup Team
Scam
Scam.
Emails back and forth with promises of a refund if not shipped by x date. No updates on order place weeks ago and now refusing to refund.
December 8, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. However, we sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
Under the surname McCabe, we have a total of 3 orders. Of these, 2 have already been delivered to the customer, and the last one has been handed over to the local courier. It is expected to arrive no later than Monday or Tuesday.
If your order has already been delivered, we kindly ask you to share your thoughts again by updating your feedback.
We sincerely apologise for the delay and appreciate your understanding.
Best regards,
The YouPup Team
Scam - NO DELIVERY
I ordered 6th November - got an update 26th November parcel on its way. Checked the Royal Mail tracking number and it’s FAKE. Wrote to them and they just said “ I’m truly sorry for the delay and the frustration this has caused. Let me check this for you right away and escalate it to the team to get a resolution”. I expect this will be a run around. DO NOT USE! What a scam right before Christmas!
November 6, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. However, we sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
Your order has been handed over to the local courier, so it should arrive on Monday or Tuesday.
We kindly ask you to share your thoughts once your order has arrived.
Thank you again for your patience, and we deeply apologise for the delay.
Best regards,
The YouPup Team
I ordered on the 19th of November
I ordered on the 19th of November.
I have emailed to ask where and how long the order will take to be delivered.
This is the reply I received this morning …….
Hello, I'm Ellie from the YouPup team.
Thank you for reaching out. I’ve checked your order, and it is currently still being processed. Our processing time usually takes 10-14 business days.
Once your order is shipped, you will receive an email with a tracking number. Delivery typically takes 6-10 business days after shipment.
If you have any other questions or concerns, feel free to reach out. We're here to assist you.
Best regards,
The YouPup Team.
I am disappointed as it seems the order is yet to be processed 18 days later.
I have emailed again to chase up exact date from delivery.
It clearly isn’t going to arrive before Christmas even though I ordered it in time to arrive.
Baring a miracle it is going to happen.
I wish I had checked reviews before ordering- I always do for anything I buy online. I can’t believe how the first time I don’t this happens.
I’m not going to call it a scam but I will say it’s a disappointing experience.
I hope to update this review with a positive experience but I’m not sure if it will happen after reading recent reviews. I am staying positive though as it is almost Christmas and it is the season of goodwill and miracles………….🤞
December 8, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. However, we sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
Our normal delivery time is 10-19 business days, and your order was delivered to you within 17 business days, meaning it was delivered within the indicated timeframe. Your order was successfully delivered on 2024-12-11. Therefore, we kindly ask you to share your thoughts again about your.
Thank you again for your patience, and we deeply apologise for the delay.
Best regards,
The YouPup Team
I have still not received my order…
I have still not received my order dispite waiting more than month. I asked few times. They are refusing to refund my money dispite not delivering what i ordered. Their last message to me was that i should not send them messages which is a pure threat. I will report this to the relevant body and in the meantime please do not order anything from this scammers. They are scammers, deffinitely not a company that follows good customer service and supplier practices. You can see in all their replies below that they are aggressive which is relevant for scammers.
December 7, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
After an order is placed, it is delivered to the customer within 10-19 business days without exception. However, we sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
Since I don’t have your first and last name or order number, I am unable to view any details about your order. If you could kindly provide one of these, I can let you know the current status of your order. If your order was placed more than a month ago, it should have already reached you.
If your order has already arrived, we kindly ask you to update your review and share your thoughts with us again.
Thank you for your patience, and we deeply apologise for the delay.
Best regards,
The YouPup Team
Unexpected turn
This sweatshirt was bought due to the advertising on Instagram. First we thought it was a scam, probably due to the lots of bad reviews (which come from hasty people that don't know the principle of holidays and delayed shipping...). But after waiting roughly 3.5 weeks we finally got the sweatshirt. I'm really happy with it, the quality's pretty good and the illustration of my dog is amazing. I can't upload photos here, so I'm sorry for that.
December 6, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Thank you for your order! Thank you so much for sharing your thoughts with us.🐾
We hope your custom pet face sweatshirt brings joy to you and your furry friend.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Don't buy don't buy
I'm unfortunately getting the same treatment as everyone else 49pounds out of pocket and no present for my mum
It very sad that these people exist on our planet......
Read scam scam scam why can the Internet not close down sites like this.
December 6, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Normally, our shipping time is 10-19 business days, but your order reached you on the 20th business day, specifically on 2024-12-12. We sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
We kindly ask you to update your review and share your thoughts with us again. We deeply apologise for the delay and appreciate your patience.
Best regards,
The YouPup Team
Hello i ordered sweater on November 13…
Hello i ordered sweater on November 13 and today I received my sweatshirt already and I’m so happy with quality and design, at first when I ordered I didn’t read reviews in trust pilot, but after reading it I started be afraid when the quality will be bad and even maybe I will not receive order but I did and quality is so good thanks you so much, I don’t know why people write bad reviews in here or I was just lucky. I hope my girlfriend will enjoy this Christmas gift☺️ I give 4 out of 5 because I was requesting change designs on sleeves because I put wrong design and you replied ( No problem, I’ve updated it for you in the system.) but when I received it’s not updated it’s still the same design but it’s still looking so good not perfect but good🩷
December 5, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Thank you for your order! Thank you so much for sharing your thoughts with us.🐾
We hope your custom pet face sweatshirt brings joy to you and your furry friend.
We sincerely apologise for the mistake with the icon on the sleeve. Due to the overwhelming number of orders in the last two months, there were some errors with a few orders. We deeply regret any inconvenience caused and truly appreciate your understanding.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
complete scam !
The whole thing is a complete scam. I'm not even sure this company exists.
Order on November 18, now Dec. 5 and still nothing. Ask for an unpdate got answered that "delays were up to 15 days". I finally received something one month later.
Spolier alert: it is nothing mike what I ordered !
I ask for a refund and they told me I need to return the product and pay the shipment fees. Their address is in China and the shipment fee is almost 30€ when I paid 45€ for the product. That said, I am loosing 30 euros which I won't.
Order: #PUP4914
Stop responding that you contacted me on Instagram it is not true.
November 18, 2024
Unprompted review
Reply from Youpup
Hello, I'm Sophia from the YouPup team.
Normally, our shipping time is 10-19 business days, but your order reached you on the 17th business day, specifically on 2024-12-12. We sincerely apologise for the delays experienced in the last two months due to the overwhelming number of Christmas orders. We have shared updates about this situation on our Instagram account several times.
We kindly ask you to update your review and share your thoughts with us again. We deeply apologise for the delay and appreciate your patience.
Best regards,
The YouPup Team
SOOOOOOO HAPPY to read these reviews!
SOOOOOOO HAPPY to read these reviews!! i was placing my christmas order - i will now DELETE! Keep being Honest and writing these reviews so we can stop these scammers!!
December 3, 2024
Unprompted review
Reply from Youpup
Hi, I'm Ellie from the YouPup team.
There are no orders for SheriLynn Slevira. If you do not have any orders with us, delete this comment as soon as possible or I will forward it to our legal team.
Delivery times not reliable
I ordered an embroidered cat hoodie for my friends birthday with plenty of time given their promise of delivering between 12-16 working days. It’s now been 24 working days, over a month- with no delivery.
I was not given a delivery number and although the customer service team were responsive with kind and encouraging words, no order number was supplied so that I could track my order, nor notification of expected delivery date.
I understand the great demand as the product seems like a lovely gift but I would not trust an ordered done now to be completed before Christmas after my experience.
October 29, 2024
Unprompted review
Reply from Youpup
Hello, I'm Ellie from the YouPup team.
If you have previously reached out to us via support@youpup.store, our team will assist you there. Without your order number or full name, I am unable to provide any information about your order.
Please send your order details to the mentioned email address, and our team will help you.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Instagram scam. They take your money and don't deliver.
I ordered the item on the 17th November and to date (2nd December) I haven't received an update despite your confirmation email stating delivery ranges from 8 to 16 days. I have emailed and contacted their Instragram with no reply. Most of the comments on their Instagram report the same issue with many never receiving their order. This is a scam.
December 2, 2024
Unprompted review
Reply from Youpup
Hello, I'm Ellie from the YouPup team.
As of 20 November, our delivery timeframe has been updated to 10–19 business days, which you can verify in our website's policy section. Over the past month, we’ve experienced an unexpected surge in orders, leading to extremely high demand. We have already informed our customers about this via our Instagram account.
I tried to check your order, but there is no record of any order under the name Miss Do Carmo. If you would like detailed information about your order, please contact us at support@youpup.store.
If you placed your order on 17 November, it has only been 10 business days so far. As stated in our policy, delivery takes 10–19 business days depending on demand. Therefore, it is entirely normal that your order has not yet arrived.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Product came after 36 days - nothing like the ad and dirty
I ordered more than one month ago. The website states "orders should arrive in 8-16 days of ordering".
When I contacted the company to query they called me the wrong name, which made me wonder if they were even looking at the right order.
Then I did get a shipping email saying it was dispatched - but the code didn't work. I queried that with them. Their first reply was:
"Thank you for your patience. I can confirm that your order is in progress and will be shipped shortly. Once it ships, you will receive a tracking number via email".
I pointed out they had sent me a separate email that said it was shipped so I was confused. Their reply to that was:
"It seems there may have been an error with the shipping notification for your order."
So essentially it has been 22 days, my order may or may not have been made or shipped, I was sent a shipping confirmation that is probably not right and they don't know my name.
I do not have much faith in getting this order given my experience and the other reviews.
UPDATE: The sweatshirt arrived after 36 days and it is very disappointing and nothing like the ad:
The style of the embroidery is very poor – it is cartoony and basic. It looks nothing like the style in the ad which is detailed and realistic and looks just like the pets.
The text and photo are very small on our shirt - the ones in the ad are large
The shirt is dirty – it came covered in debris
The fabric is paper-thin
November 29, 2024
Unprompted review
Reply from Youpup
Hello, I'm Ellie from the YouPup team.
I am unable to check your order at the moment as your name and surname are not visible. However, if you reach out to us via email at support@youpup.store with detailed information about your order and the issue you're facing, our team will be happy to assist you.
Delivery times range from 10 to 19 business days, depending on the workload.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
Dreadful. Scam.
Dreadful. Product took ages to come. Looks nothing like the pictures they advertise. The website also says love your jumper or your money back. I hated my jumper so asked for my money back and they have refused to do so.
Scam
--------
Edit in response to you pup reply.
I note the response from you pup.
At no point was I given a return address
I highlighted the fact that the website says "love your jumper or your money back" but this is intact false advertising, as their "policy" doesn't allow for refunds.
Trust me. You want to avoid this company.
November 28, 2024
Unprompted review
Reply from Youpup
Hello, I'm Ellie from the YouPup team.
If order #PUP2649 belongs to you, I can see a note stating that a reshipment has been arranged for you.
After reviewing the email correspondence, I noticed that a return address was provided to you for sending back the items. However, you mentioned that you do not wish to return the received items and only want a refund. Please note that as per our policy, this is not a valid reason for a refund. Refunds can only be processed once the items have been returned.
Since there was an issue with your order, it has already been confirmed that a replacement will be sent to you free of charge.
If you have any questions or concerns, please feel free to reach out to us. We would be happy to assist you.
Best regards,
The YouPup Team
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