Yourperfectstay Reviews 

Great location, the 2 bedrooms unit just perfect for us, complete amenities, excellent gym, responsive staffs, just 1 thing if only the bed could be more comfortable 😊 but we still will come back next year, this place is became our home whenever we comeback to birmingham 👍🏻

Great Property location - Lovely furniture and comfy to sleep - Great management team - Highly Recommend Your Perfect Stay *****

Great stay !!

We stayed for a month. The flat had everything we needed for a comfortable stay.
The hob broke during our stay but on telephoning the help desk was replaced within 24 hours.
The flat is close to the city centre and has secure parking.

Very decent and perfect place to stay, location was great. I and my family enjoyed every bit of our stay.

My girlfriend and I enjoyed every second in the apartment. We can’t fault anything else except the couch in the sitting room (Room 401) just didn’t look so clean and also the blades of the standing fan just didn’t look clean.
Perfect location and everything else was perfect.

Amazing

Fantastic views and perfect location.

Clean, fast responds , helpful

Great apartment and location. Apartment was clean and well stocked.

The guys managing the place were really good. Any problems were sorted out promptly. The place however was not great. Needs a lot of repairs. Door frame cracked. The kitchen work top needs siliconing. The shower temperature goes up and down from scalding to lukewarm. The kitchen extractor filters didn't appear to be changed. The 2nd TV remote doesn't work. The now TV doesn't work. 2 heaters in the kitchen/living room not working, but the guys sent in a replacement.

Well-equipped, comfortable place close to New Street. I was there for a week and had everything that I could have needed during my stay. Close to the central station, multiple supermarkets, and bus routes. The apartment is, clean and well-maintained.

The apartment was so lovely and the hosts were always looking out to help by checking on us. Everything about our stay was superb. This has been my best experience in Birmingham so far 👍🏼👍🏼👍🏼👍🏼👍🏼

Good communication prior to arrival. A most helpful representative met me at the property, and collected my keys on departure.
A self-contained flat worked out much better than staying in a hotel, with room to work and prepare food.
I would definitely choose this option again.

Customer service is non existent. I stayed with "your perfect stay "in the centre of Birmingham with a parking space. When I arrived there was already a vehicle parked in the space allotted to me. I spoke to the driver and he had the same parking permit as mine but his was for two weeks. I spoke with Your perfect stay a few times before settling in about this due to the amount of parking signs around advising of fines if not parked in the correct bay. I have emails from this company confirming its ok to park in a bay nearby. after checking out I have received a parking fine that my company have appealed and with no help or rely from your perfect stay it was increases to £100. After several calls and emails from my stay in June to your perfect stay on this matter I have not even received an acknowledgement from the their customer service is appalling. Stay clear of using this company !!! They say 5* apartments but definitely not 5* customer service

5* all round, excellent and would highly recommend

Beautiful place. The staff was beyond amazing and it is perfectly place in town.

Excellent service and appartement. I recomend.

Absolutely dreadful. Filthy apartment. Electrical lead leading from one room to another powering fridgefreezer and floor lamp and fan. Unusable kitchen equipment. We had to purchase pot snd frying pan. Kitchen tap attached to nothing. Freezer blocked with thick ice, enough to build your own igloo. Curtains had to stay open as the pole was hanging off the wall. Sofa arm wasn't attached, filthy used hankies down the side of the sofa, sofa had cigarette burns. The flat smelt of cigarette smoke. The list goes on. It was so bad, we left 2 days early. Unfortunately we couldn't move as i was down for surgery and had to isolated for 3 days. The pictures advertised were completely different to what we walked in to. Diffrent sifa, different dining table and no seating or table in the veranda. False Advertised at its highest.

The apartment was clean and looked presentable. But a number of key things were not working and were not fixed during my 2 week stay, such as wifi and cable. Some of the other things were fixed after some days - after several calls and emails, such as (1) bedroom heater not turning on (2) another heater falling off the wall (and caused minor injury).

Additionally, the front door to the building (which is on a busy street) was not locking (fixed eventually after complaining) and there is no security or reception. We did not feel safe.

Additionally, it was often difficult to get through to the help line. In fact on arrival after a multi day international travel with kids, we arrived at the building and we had no idea how to get the key etc. Took several calls, emails and running around the building to sort it out. Once we got in, there was no toilet paper!

Lastly, they promised a 15% partial refund for each night affected, but said that hotels.com has to refund them first. Now that I've checked out, they are ignoring my request for this. On the security deposit, they said they it has been refunded, but I've checked over the last 2 days and it has not. They are hardly responding to my messages anymore. I'm out of pocket for at least a hundred pounds for mobile wifi, not mention countless hours for calls, sending emails and to purchase and set up mobile wifi. It's like a twilight zone experience!

Overall, a very distressing stay for my family and poor introduction to the UK's services.