Yourperfectstay Reviews 

good for short stay

Picking up and deliver the key wasn't working, the shop provided a wrong key when arrived and I had to make some calls and finally go back to get a working key. When leaving I couldn't hand the key back as the shop was closed even that it was inside announced opening hours and there wasn't any key box. The apartment was ok only issue was a bin standing in the kitchen where the lid couldn't close

Fantastic apartment - well maintained and very comfortable.

Awesome location and amazing views all round

Great flat in a fantastic location. Great hosts . Thoroughly recommend staying here .

Everything was perfect 👏👏😘
Best service

Great Central location. Very comfortable and quiet apartment. Having a 24 hour concierge provided additional peace of mind about security. The inclusion of an allocated parking space was a real bonus. Great for business travel.

They confirm for late check out but in the last day they call us and say this is not possible anymore.

When I arrived the apartments was clean but messy, dishes in the machine, extra liners thrown in the closet, cleaning products on the floor. The oven also didn’t work during my 17 days stay. The apartments have a good space, towels and liners also good quality, the customer team is friendly, but definitely they can improve some aspects given the price

Great place! Would recommend!

Excellent service highly recommended again. Adam is the best host in the country. Will only stay here for our trip too Birmingham. Many thanks

Room looked exactly like the pictures, clean and comfortable, had everything you need and in a great location. Check in and check out instructions very clear and the host was great for anything you need. Looking forward to staying with your perfect stay again whenever I go up to the midlands!

Location was perfect apartment adequate and provided tv entertainment included in price Netflix/Disney+ but the cleanliness was poor, I’m not sure it was even cleaned and bed sheets changed before we got there. Kitchen sides and cupboards looked like they had been wiped with a dirty cloth. Stains on the sofa , bedroom carpet and bed sheet. Wet sticky mess on the floor left by what I assume liquid in the bin bag. Issues with parking as the space I was given had clamped car in it, so had to park elsewhere and was anxious about getting a ticket during my whole stay. Helpful and friendly concierge and owner brought us the parking permit as it was missing from the apartment.

A well designed apartment allowing full comfort, whilst also fulfilling a modern and stylish aesthetic. Even though my stay was short… I loved it! I was comfortable and it felt like I was on holiday, an amazing experience would deffo recommend! The service was quick and professional. Not only did I feel safe but my pictures came out really great, thanks to the stylist apartment and amazing lighting :)

Booked a stay with your perfect stay over the new year period, was a clean apartment couldn’t have asked for a better host. Easy to book and communicate with. Would definitely recommend.

My whole experience was easy and straight forward , apartment is beautiful , clean , bright and location is ideal for walking into city centre within 10 mins from new street . Gentleman who deals with communication was always at the end of the phone if needed . Appliances and cooking pots and pans all onsite . 100% visiting again Thankyou

We had an excellent stay. The apartment was very spacious and clean. The kitchen was modern and extremely useful for a longer stay. Underground parking with direct and safe access to the apartment and very central. Communication was also excellent. Highly recommended!!

Terrible Company. Sell property to you with parking and then parking ticket comes after you leave. Problem comes from owner who sells through company but property is managed by a different company who don’t communicate. Check this out or you will be hassled after you leave. This is a poor poor set up!! I won’t be back for sure despite great accommodation!!

Following the Company reply to my review I need to add further comment. The customer service person's, I spoke to, original response was for me to appeal the parking fine. Not until I escalating the complaint did I get a change of attitude. The set up around this property to rent it to the public is complex as there are 4 different people/ companies involved and one end has no idea what the other was doing. The parking company is My Perfect Stays' responsibility or it should be. When you book a room in good faith, on how it was sold this to you, this should not have happened. If it does you should get a much better response originally from them and via a response to your original review. They only sorted it because I would not have let it drop. As I said at the start - a terrible company or at the very least set up that sells and manages it.

Great management team and great apartment!!! No problems at all could not ask for more and the team was always on hand to help if we had any issues. Would definitely recommend and stay again!

My partner and myself stayed for 2 nights as a bit of luxury getaway and paid extra for extra cleaning. They also promoted the fact they had a concierge on site 24/7.

Upon arriving the room was difficult to get into due to the handle not working properly and having to force the handle down with force to get it open.

Upon inspection of the room one of the switches that turns on the inbuilt cooker and microwave was faulty and damaged and there was built up dust in places but also rubbish left in the room from the previous people who stayed there. Also the batteries in the remote control for the television were flat.

I went down to speak to the concierge but he was totally useless and just kept saying “speak to the service provider”.

There were also notes in the lift instructions that we must empty our rubbish and that it is not their responsibility.

After taking photos and making notes of all this I did finally manage to find a way to contact the service provider even though this was after our stay because I didn’t want my time monopolised by trying to contact them.

The response I got from them was quite shocking stating that the concierge was nothing to do with them and also the notes left in the lift about it stating it’s our responsibility to get rid of our rubbish was nothing to do with them and that we should’ve reported all the issues whilst we was there.

I then stated that due to COVID I wouldn’t feel comfortable letting some random person into the room.

I told them that I want a refund for the extra I paid for the cleaning services off which was denied with them stating that it was our fault for not contacting them during our stay.

All in all everything I said was ignored.

I do not, and I stress, DO NOT recommend staying at this place as their motor of communication is very poor and are happy to let you pay for a service they do not give whilst also leaving their rooms in our state.

**ADDED INFO **

With the response they have offered, it is filled with lie after lie.

At no point did I demand a refund. I requested a refund for the extra charge I paid for the secondary cleaning, of which was never done. It was obvious by the photos I had sent that the cleaning was never done prior to our stay. If the cleaner had been in then maybe they would’ve reported to you about all the other faults with the apartment.

On the original booking it was stated there is a 24/7 concierge on site (off which there wasn’t). Why promote something in your letting that is irrelevant to yourselves?

At no point during the booking does it say ‘ignore all signage within the building’? It doesn’t.

We are only as good as the information given and the fact of the matter is that you are the fraud and you rip people off getting them to pay for services you don’t even give.

I’m still requesting the refund for the extra service I paid for. Would you be happy to pay for a service and not received it?

And finally, I mentioned in the email that I would not be happy for a cleaner to come in to do the job that should’ve been done in the first place during our stay because in case you hadn’t noticed, there’s this thing going around called coronavirus.

If you cannot understand or comprehend all of the above then you should not be letting out apartments.