Your Plumber Reviews 206

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Superb polite service from this company. Having water pouring out of my radiator they arrived within the hour, their engineers were charming and helpful and at the end of the day I was absolutely thri... See more

Rated 5 out of 5 stars

FANTASTIC service from start to end. Called for an emergency plumber two arrived within half hour problem fixed within an hour. We are a local hairdressing Salon and water is our number one ultity so... See more

Rated 5 out of 5 stars

Noticed a new puddle in my car port. Water was fast flowing on its roof caused by upstairs cold water tank overflowing. I'm deaf so contacted Dan by email and got a fairly quick response that it would... See more

Company replied

Rated 5 out of 5 stars

This firm has now replaced our boiler and corrected shoddy work done by others. Great team from office to front line technicians. Helpful, polite, courteous, smart. Best heating and plumbing enginee... See more

Company details

  1. Plumber
  2. Air Conditioning Contractor
  3. Bathroom Remodeler
  4. Gas Installation Service
  5. Heating Contractor

Written by the company

YourPlumber – Trusted Plumbing & Heating Experts | Your Home Heroes At YourPlumber, we provide professional, reliable plumbing, heating, boiler repair, boiler installation, bathroom installation, and air conditioning services for homeowners, landlords, and property managers. Based in the local area and trusted by hundreds of customers, we’re proud to be known for our fast response times, clear pricing, and high-quality workmanship. Whether you need an emergency plumber, a boiler repair, a new boiler installation, or a complete bathroom renovation, our experienced team is here to help — quickly, safely, and professionally. 🔧 Why Customers Choose YourPlumber We’ve designed our service around what customers actually want (and often don’t get elsewhere): ✔️ Clear, upfront pricing – no hidden costs or surprises ✔️ Diagnostic-first approach – we identify the problem properly before recommending a solution ✔️ High first-time fix rate – most issues resolved without repeat visits ✔️ Fast response for urgent repairs ✔️ Friendly, qualified engineers you can trust in your home ✔️ Clean, tidy workmanship and respect for your property ✔️ Ongoing support through our HomeCare membership plans 🏠 More Than Just a One-Off Job We don’t believe in “fix it and forget it.” Our goal is to become your long-term home service partner, giving you peace of mind that your plumbing and heating systems are always looked after. That’s why many of our customers choose our YourPlumber HomeCare Plans — providing ongoing maintenance, priority support, and cost control for future repairs. 📍 Local, Reliable & Recommended We work with: Homeowners Landlords Letting agents Property managers Delivering dependable plumbing and heating services you can rely on all year round. Our reputation is built on: ⭐ Consistent 5-star customer experiences 🔁 Repeat customers and long-term relationships 🤝 Honest advice and transparent service 💬 Our Promise to You When you choose YourPlumber, you can expect: Clear advice. Quality work. No surprises. Just a professional service from a team that genuinely cares about doing the job right. YourPlumber – Your Home Heroes


Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New boiler 100% genuine no hassle

Nobody wants the expense of replacing a boiler, which do you do stay standard or swap to a combi, all confusing prices for a boiler you might not need. Your Plumber gives you what you need not what price is higher, I can honestly say Jack and his team at Your Plumber from the start of getting a quote to installation of our new boiler was absolutely perfect!

March 7, 2022
Unprompted review
Rated 5 out of 5 stars

Reliable, tidy and courteous

I have used Your Plumber for several years and can't fault their punctuality, tidy working environment in my home and a good attention to detail.

Drew moved some radiator pipe work and installed a flush mounted tall radiator on a different wall to the original one, and his polite nature and work ethic was/is a good reflection on Your Plumber's workmanship.

October 18, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing service and mind at ease

Brilliant service received again from the Your Plumber team. From start to finish engineer was respectful to both me and my home and worked meticulously to diagnose the problem and suggest a plan of action to address the problem. Elderly mother very happy and my mind put at ease. Thank you

October 18, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

That's great to hear, thank you for taking the time to review our service

Rated 5 out of 5 stars

Amazing service

Amazing service. Recently, after continual problems with a boiler. I called Yourplumber. They provided a detailed written estimate and full explanation of what the works entailed. They provided an excellent price and filled me with confidence. Drew arrived on the day and immediately put shoe covers on and laid covers over all of the flooring. By the end of the day a new boiler was installed. Everything was cleaned and Drew even hoovered throughout his work area. Excellent company and service. Couldn't recommend highly enough. Well done Yourplumber. Your service is unbeatable.

October 16, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

We're really pleased to hear this. Thank you for taking the time to review our service and we'll see you next year for the boiler's first service

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, respectful, professional and honest.
I highly recommend this company to everyone. I will definitely be using this company for any plumbing in future.

October 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

That's great to hear, thank you for taking the time to review our service.

Rated 5 out of 5 stars

Profesionals

Had our boiler serviced, the guy was nice an polite/clean and punctual, all in all a very professional service offered, staying with these guys for all our further needs! Thank you much appreciated!

October 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

Thank for taking the time to review our service, we'll be sure to pass on your comments to the engineer who attended.

Rated 5 out of 5 stars

Had a problem with my boiler and cannot…

Had a problem with my boiler and cannot rate Your Plumber highly enough , they were so quick in responding and so professional, would highly recommend to anyone!

October 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

Thanks for taking the time to write us a review

Rated 5 out of 5 stars

Boiler service

Fantastic service! We needed our boiler serviced and one of my friends recommended Your Plumber. The engineer arrived on time and did a very thorough job.

October 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

Thanks for taking the time to review us, we'll be sure to pass on your compliments to the engineer who attended

Rated 1 out of 5 stars

Anyone who needs plumbing doing, steer clear

Anyone who needs plumbing doing, steer well clear of YourPlumber.

They tried to sell me several parts for my boiler that it didn't need, tell me my boiler was dangerous when it isn't, quoted me over 1k too much for buying and fitting a new boiler, and when I raised issues with it and said I was going to report them, the man I spoke to tried to use intimidation tactics on me.

Would not touch company again with a bargepole.

October 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

Hi Berni,
We're disappointed that you feel this way. We understand your frustration that our engineer deemed your boiler 'At Risk'. There was genuinely no attempt by anyone to use any form of intimidation tactics. In light of your accusations towards our engineer, we advised that we felt compelled to refer the matter to Gas Safe to substantiate that he had acted correctly in regards to his application of the Gas Industry Unsafe Situations Procedure. We have reviewed photos that our engineer took and fully support his decision that the boiler is in need of the parts quoted for.

I have also checked into the alternative quote we provided to replace your boiler and can see that the quote includes scaffolding to access the roof because your boiler is in the loft and requires special access equipment to enable safe access to the flue. The cost of scaffolding accounts for the additional cost in replacing the boiler.

Our advice is to to get a second opinion from a reputable Gas Safe registered business such as British Gas.

Rated 5 out of 5 stars

Great service as ever

Great service as ever. Always responsive, always on time and always tidy. Work to high standard and price as would be expected.

September 15, 2021
Unprompted review
Your Plumber logo

Reply from Your Plumber

Thanks for taking the time to review us!

Rated 5 out of 5 stars

Fantastic

Fantastic, responsive service as ever, easy to book, kept updated re exact time of arrival. Issue with bathroom sink dealt with very well and efficiently - great and fair price

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

Your Plumber carried out a Gas Boiler and Water Tank Replacement

Your Plumber carried out a gas boiler replacement together with installing a new indirect unvented Joule cylinder which replaced the existing loft tank and hot water cylinder, two radiators were also replaced (a weeks work). They provided excellent service, on time, the team were hard working, clean, tidy and efficient. Communication was good and polite at all times. Very pleased with end result.

July 5, 2021
Unprompted review
Rated 5 out of 5 stars

I was kept informed throughout

I was kept informed throughout. Due to illness within the company, my appointment was moved. The engineer was on time & very polite & friendly. He even helped by fitting a new light bulb to a ceiling light which I had trouble with. Great service.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Telephoned at 10.30

Telephoned at 10.30, Kevin arrived at 11.40 and gone by 1.00pm.
Serviced boiler and fixed toilet, great guy, very polite and good laugh. Work was great very efficient and explained everything very well.
Would definitely recommend and will be using them again.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

On time

On time. Courteous. Thoughtful to my needs. She was brilliant and very pleased with her work. Plumbing is not my thing and so glad to find a good speedy company.
Nice to have hot water again.
As a hotel with constant little problems, we are always needed a good plumber. Now I have one.

March 19, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look