Zaavi Reviews 94

Micheal was able to help me with an inconvenience of an order delivery that I should have received last week.

On 06/29 I placed an order, there were problems and it has been returned to their warehouses on 2 occasions, thanks to the diligent management of Cameron who very kindly inquired about my case, clarifying every doubt I had about my order, especially regarding that the shipments are being sent with Fedex (before the pandemic it was not like that) also regarding the cancellation of shipments to my country due to the pandemic and other queries I made. His management in my case has been more than excellent, having vast knowledge about each of my doubts, very grateful for his fine attention. ♥

In general, I have never had any complaints about Zavvi's advisors, they are among the best of the online stores I have invoiced, as attentive and helpful as any other portal, at least I have not had the pleasure of knowing another one than this along with the good attention that the Zavvi team gives us.

To conclude, I would advise you to update the information on the list of countries to which you can send and clarify that if you choose Tracked Shipping your package will be sent through Fedex, which we know makes additional charges and we only realize the rate until it reaches the offices of our country.

*•.¸♡ Thank you very much Cameron and Zavvi team! God bless you always! ♡¸.•*

Michael was very helpful in assisting me with my shipping problem and my experience was good.

Did not received my original order, but agent Micheal managed to send me a replacement copy without any issue at all! Great Service!

Michael was very helpful and made sure everything was taken care of, didn’t take too long to respond and handled everything very professionally.

Got straight to the point with my order and was kind.

Taylor was kind and helpful to me. However, the speed of mobile websites is very slow and uncomfortable. This needs to be fixed.

Order some T-shirts were a couple of marks on one of them and they dealt with my problem immediately thanks again very great customer skills

Tasha was super helpful and answered all of my questions as well as they could have. However, 5 months after ordered an item on pre-order, I've been told that the item is out of stock and I'll have to wait an indeterminate amount of time for the item to be restocked, and of that restock hope that my order is fulfilled lest me not have to wait until the following restock.

It makes no sense for more people to be able to pre-order an item than what they have accounted stock for as it leaves people waiting months for nothing to come of it. And, this is not the first time this has happened to me when ordering from this site. It also seems point-blank wrong for the site to state a release date (the assumed date your item will be shipped) and not mention anywhere that there could be delays because of stock issues or poor design in the pre-ordering system. For it not to state that there could be further delays to your order anywhere on the site or in any order confirmation emails you receive following the purchase seems frankly ridiculous. If this was Dominoes, I'd be wanting a free pizza by now.

That said, Tasha would receive a 5 star review if it wasn't for the site being so ridiculous.

Tasha, the girl in customer service was helpful but once again, I have been promised contact after not receiving anything but marketing emails.
I have been waiting for 8 months for an item and have been told today that it’ll be at least 9 before it arrives.
No update, apology or explanation has been received.

Tasha was great! She was very straightforward and helpful. Give Tasha a raise, she deserves it!

Thank you Tasha!

Ordered a Scarlet Witch Tiara for my birthday which was delivered to the wrong address by Royal Mail. Tasha was able to issue a replacement for me. Thank you Tasha you have saved my birthday lol

Tasha helped the situation most definitely BUT the main situation shouldn't have even happened, half of my order was shipped to the wrong state!

Tasha was super dooper awesome! we got a quick resolve to the problem and i couldn't be happier. Give that lady a raise Zavvi ;)

Hi Tasha was very helpful I would rate her 5 stars

Spoke to Tasha and she dealt with an ongoing query really effectively. She was able to resolve a problem that has been ongoing for a while and was friendly and efficient

Today I spoke with Tasha via the online chat service and am happy to say she was excellent and very helpful indeed.
Responses using the chat service were quick and I was able to resolve my issue quickly with Tasha.

My service from Zavvi on a whole has not been great, and resolving this issue has been long winded overall, and should not have been necessary in the first place. However I cannot fault Tasha’s help, she was great.

I have just made some enquiries using Zaavi's on-line
chat service. The person I spoke to was Tasha. Firstly the chat line was very efficient with quick responses.
Tasha was excellent, reactive with quality information and polite. Very good customer service

I had a query about a replacement order and Tasha was extremely helpful and sorted my concern out in a quick and efficient manner, she was very polite and lovely to talk to, first class customer service