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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the excellent service provided, highlighting the professionalism, efficiency, and communication from the staff. Reviewers frequently mention the drivers as courteous, pleasant, and safe, often arriving on time and making the journey relaxing and smooth. The booking process is also noted as clear and easy, with quick and comprehensive responses to queries or changes. However, some people were dissatisfied with the delivery service, experiencing significant delays and unhelpful drivers who did not offer assistance with luggage or children. A few other people also felt that the company did not adequately address disability needs, leading to difficult experiences and unexpected changes to travel services.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising drivers for being kind, professional,... See more

Service

Customers had positive experiences with service, often describing it as efficient, prompt, and courteous,... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting prompt and punctual arrivals,... See more

Booking process

Users describe positive interactions with the booking process, finding it super easy and clear, especially... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service provided by Zedcarz! Very pleased with their professionalism, efficiency and ability to communicate. Saad took our booking and kept us informed. Our driver, Kandasamy, was very cour... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service. Have used Zedcarz on several occasions when staying overnight for events at Sandown Park. The service from start to finish is second to none. Any query or change is act... See more

Company replied

Rated 5 out of 5 stars

Impressed by the service offered from update tracking info so easy to get ready to the drive . Emil our driver very kind and helpful and got us right outside hospital dept . Many thanks Wanted to add... See more

Company replied

Rated 5 out of 5 stars

Great communication. Timely. Competitive. First class. I obtained a quote online to travel from my son's home in Weybridge to Heathrow T2. Wuick and helpful response. After booking the redponse was... See more


Company details

  1. Taxi Service
  2. Bus and Coach Company
  3. Limousine Service
  4. Minibus Taxi Service
  5. Transportation Service

Written by the company

Zedcarz is a trusted and well-established provider of private hire, executive, and courier services, with over 60 years of expertise in ground transportation. Operating 24/7, we cater to a diverse range of clients, including major corporations, individuals, and families, ensuring a tailored and attentive service for every need. Our unwavering commitment to excellence drives us to deliver the highest standards of customer service and safety at all times.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasant driver

Pleasant driver, on time, smooth ride

November 17, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Jane,

Thank you for the fantastic 5-star review! ⭐️⭐️⭐️⭐️⭐️ It is wonderful to hear your driver was courteous, on time, and made for a smooth and enjoyable ride 🚗✨

We truly value your support and look forward to welcoming you on board again soon! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Excellent value Picked up on time

Picked up on time, friendly driver and more reasonably priced than uber.

November 15, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Susan,

Thank you so much for your wonderful 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are delighted to hear you were picked up on time, the driver was friendly, and found our service great value compared to Uber 🚗✨

We truly appreciate your support and look forward to driving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Excellent service and quick and…

Excellent service and quick and affordable.

November 14, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Maryam,

Thank you so much for your fantastic 5-star feedback! We are thrilled to hear you found our service excellent, quick, and affordable 🚗✨

Your support means a lot to us, and we look forward to serving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Gatwick airport-

Very prompt arrival - lovely driver and a great journey
Thank you as always

November 14, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi DBH,

Thank you so much for your wonderful 5-star feedback! We are delighted to hear your driver was prompt and that you enjoyed a lovely, smooth journey to Gatwick Airport 🚗✨

We truly appreciate your continued support — thank you for choosing Zedcarz! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Great journey and safe driver

Great journey and safe driver

November 12, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Momo,

Thank you so much for your fantastic 5-star feedback! We are thrilled to hear you had a great journey with us 🚗✨

We truly appreciate your support and look forward to driving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Muhammad was friendly and attentive

Muhammad was prompt, polite and very friendly.
I felt very safe coming home in the early hours

November 12, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Linda,

Thank you so much for your wonderful 5-star feedback! We are delighted to hear Muhammad provided a prompt, polite, and friendly service — and that you felt safe on your journey home in the early hours 🚗✨

We truly appreciate your support and look forward to serving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

excellent journey Great Driver

November 6, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Worcesterpk,

Thank you so much for your wonderful 5-star feedback! We are delighted to hear you had an excellent journey 🚗✨

Your support means a lot to us, and we look forward to serving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Courteous and helpful driver

Courteous and helpful driver. Spotless car which arrived exactly on time. The app that tells you when the car will be arriving is excellent. Will definitely use any time I need a cab.

November 7, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Christine,

Thank you so much for your fantastic 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are thrilled to hear your driver was courteous and helpful, and that the car arrived spotless and right on time 🚗✨ The app is designed to make your journey as smooth as possible, and we are glad you found it useful!

We truly appreciate your support and look forward to driving you again whenever you need a cab 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

The chauffeur and whole ride were…

The chauffeur and whole ride were amazing. He arrived 10 mins early and the was not rush with me loading in. I always use their service and its always excellent.

November 7, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Anton,

Thank you so much for your fantastic 5-star feedback! We are delighted to hear your chauffeur arrived early and made your ride relaxed and stress-free 🚗✨

We truly appreciate your continued trust in Zedcarz — it means the world to us! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Courteous and efficient service

Elcio was excellent. Smooth driving, good conversation, helped with luggage without being asked.

November 6, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Sandra,

Thank you so much for your fantastic 5-star feedback! We are delighted to hear Elcio provided a courteous and efficient service. 🚗✨

Your kind words mean a lot to us! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Great driver

Great driver, friendly, well driven

November 5, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi J H,

Thank you so much for your wonderful 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are thrilled to hear you had a friendly and smoothly driven ride 🚗✨

We truly appreciate your support and look forward to seeing you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Perfect in all respects.

Very prompt and friendly service at booking. Our beautiful taxi arrived soon afterwards. A very smooth and interesting journey with our wonderful driver. Just what I needed after my hospital visit. Thank you very much.

November 3, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Rosemary,

Thank you so much for your lovely 5-star feedback! We are delighted to hear you enjoyed a prompt, friendly, and smooth journey 🚗✨

Your kind words mean a lot to us, and we look forward to serving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Impressed by the service offered from…

Impressed by the service offered from update tracking info so easy to get ready to the drive . Emil our driver very kind and helpful and got us right outside hospital dept . Many thanks Wanted to add our return journey with Aran was equally excellent . Will certainly be using Zedcarz again as takes the stress out of hospital parking !Thank you !

November 3, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Y C,

Thank you so much for your fantastic 5-star feedback! We are delighted to hear both Emil and Aran provided a kind, helpful, and stress-free service — from timely pickups to making hospital journeys easier 🚗✨

We’re thrilled Zedcarz could make your trips more comfortable and look forward to driving you again soon! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Professional pickup. Kind driver.

Professional pickup. Our driver Shafqat also showed great kindness and his experience to another family who needed guidance at the airport. Now our go to taxi firm.

October 31, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi James,

Thank you so much for your wonderful 5-star feedback! We are thrilled to hear Shafqat provided a professional and kind service, and even going above and beyond to help another family at the airport 🚗✨

It means a lot to us that Zedcarz is now your go-to taxi firm! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant. Booked a cab to Heathrow in the early hours. Easy to book, extremely friendly driver who arrived 10 mins early. Car was lovely too. Highly recommend.

October 27, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Sam,

Thank you so much for your amazing 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are thrilled to hear your early-morning journey to Heathrow went smoothly.

Your recommendation means a lot to us! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Faris was excellent

Faris was excellent

October 25, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Tim,

Thank you so much for your fantastic 5-star feedback! We are delighted to hear that Faris provided excellent service — he will be thrilled with your kind words 🚗✨

We truly appreciate your continued support! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Home to T5

Very cimforrabke car, good driver, on time. Couldn't ask for more

October 24, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Mark,

Thank you so much for the wonderful 5-star feedback! We are thrilled to hear you enjoyed a comfortable ride with a punctual and professional driver 🚗✨

We truly appreciate your support and look forward to serving you again! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Roy is a wonderful driver

Roy is a wonderful driver. So polite and friendly. His car is extremely comfortable and I feel like a VIP! I would definitely recommend Zedcarz

October 23, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Catherine,

Thank you so much for your amazing 5-star feedback! We are thrilled to hear how much you enjoyed your journey — Roy will be over the moon to know his politeness, friendliness, and comfort made you feel like a VIP 🚗✨

Your recommendation truly means the world to us. Thank you for choosing Zedcarz! 🙏😊

Warm regards,

The Zedcarz Team

Rated 5 out of 5 stars

On time and comfortable

Driver arrived on time in a clean an comfortable Tesla . Driving was good arrived punctually.

October 23, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi David,

Thank you so much for the great 5-star feedback! ⭐️⭐️⭐️⭐️⭐️ We are delighted to hear your driver arrived right on time and that you enjoyed a smooth, comfortable journey in the Tesla 🚗✨

Your support is truly appreciated — it means a lot to us! 🙏😊

Best regards,

The Zedcarz Team

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always, this time from our charming driver Aran

October 22, 2025
Unprompted review
Zedcarz logo

Reply from Zedcarz

Hi Paul,

Thank you for your fantastic 5-star feedback! ⭐️⭐️⭐️⭐️⭐️. We are so pleased to hear you received excellent service once again — and Aran will be thrilled to know his charm made the journey even better 🚗✨

Your continued support truly means a lot to us! 🙏😊

Warm regards,

The Zedcarz Team

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