Excellent service provided by Zedcarz! Very pleased with their professionalism, efficiency and ability to communicate. Saad took our booking and kept us informed. Our driver, Kandasamy, was very cour... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely outstanding service. Have used Zedcarz on several occasions when staying overnight for events at Sandown Park. The service from start to finish is second to none. Any query or change is act... See more
Company replied
Impressed by the service offered from update tracking info so easy to get ready to the drive . Emil our driver very kind and helpful and got us right outside hospital dept . Many thanks Wanted to add... See more
Company replied
Great communication. Timely. Competitive. First class. I obtained a quote online to travel from my son's home in Weybridge to Heathrow T2. Wuick and helpful response. After booking the redponse was... See more
Company details
Written by the company
Zedcarz is a trusted and well-established provider of private hire, executive, and courier services, with over 60 years of expertise in ground transportation. Operating 24/7, we cater to a diverse range of clients, including major corporations, individuals, and families, ensuring a tailored and attentive service for every need. Our unwavering commitment to excellence drives us to deliver the highest standards of customer service and safety at all times.
Contact info
United Kingdom
- zedcarz.co.uk
4.6
Excellent
61 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Comfortable and reliable
Great car, lovely driver(Biswajit), prompt arrival.
October 21, 2025
Unprompted review
Reply from Zedcarz
Hi J Gittins,
Thank you so much for the wonderful 5-star feedback! ⭐️⭐️⭐️⭐️⭐️. We are thrilled to hear you enjoyed the comfortable ride and Biswajit’s excellent service — he will be delighted with your kind words 🚗✨
We truly appreciate your continued trust and support! 🙏😊
Best regards,
The Zedcarz Team
Seamless
The app makes booking clear and easy. The driver was polite, professional and helpful. They know which route to take and avoid as they check beforehand. I had to make changes to the booking so I called even at midnight there is customer service that picks up the phone. Will recommend to others and will use again.
October 17, 2025
Unprompted review
Reply from Zedcarz
Hi Gomichic,
Thank you for your fantastic feedback 🌟. We are delighted to hear you found the app easy to use and that your driver provided such a smooth experience. Our Customer Service Team will also be pleased to know their support made a difference too.
We really appreciate your recommendation and look forward to welcoming you again soon 🚖😊
Best regards,
The Zedcarz Team
Kind and helpful driver
Kind and helpful driver.
I have mobility problems, but was feeling particularly unwell and unsteady on my feet.
Vanda was absolutely amazing and helped me from the cab to my door. I don't know what I would have done without her. Thank you so much Zedcarz
October 15, 2025
Unprompted review
Reply from Zedcarz
Hi Louise,
Thank you for your kind review. We are glad to hear that Vanda was able to lend a hand and make sure you got to your door safely — she will be pleased to know her help was appreciated.
We always aim to look after our passengers as best we can, and it’s great to know the service met your needs.
Best regards,
The Zedcarz Team 🚖
He is amazing and really enjoy when he…
He is amazing and really enjoy when he is coming to pick me up
October 14, 2025
Unprompted review
Reply from Zedcarz
Hi KioKio,
Thank you for your lovely feedback 🌟. We are glad to hear you had a positive experience on your last journey — we will be sure to let the driver know.
Best regards,
The Zedcarz Team 🚖
Fantastic Service
Zedcarz are brilliant — always punctual, professional, and friendly. The cars are spotless, and the booking process is super easy. Reliable, comfortable, and great communication every time. Highly recommended!
October 14, 2025
Unprompted review
Reply from Zedcarz
Hi Safeer,
Thank you so much for your fantastic review 🌟. We are delighted to hear you consistently have a smooth and comfortable experience with us 🚖😊. We really appreciate your support and recommendation!
Best regards,
The Zedcarz Team
'JOURNEY TO KINGSTON HOSPITAL'
'JOURNEY TO KINGSTON HOSPITAL'
I was going to hospital because of problems that I was experiencing after my discharge from there - following an accident - last Wednesday, so was not feeling very well. Kristina made light conversation and drove beautifully making the journey quite pleasant, for which I am grateful, and I would like you to pass on my thanks to her. AND will definitely use Zedcarz again if or when the need arises, I also intend to recommend to others.
October 13, 2025
Unprompted review
Reply from Zedcarz
Hi Sonia,
Thank you so much for your kind feedback 🌟. We are really glad to hear Kristina was able to make your journey to Kingston Hospital more comfortable and pleasant — we will be sure to pass on your thanks to her.
We are also pleased to hear that you would use Zedcarz again and recommend us to others 🚖😊. Wishing you a smooth recovery and all the best.
Warm regards,
The Zedcarz Team
It used to be a reliable taxi service
It used to be a reliable taxi service. It has failed me twice now on airport collection. I had to wait half an hour for the car to arrive and the driver insisted for cash payment on arrival which was never the case whenever I book for a car before. People don’t come back after travelling with a lot of cash in their pocket. Very disappointing service.
August 27, 2025
Unprompted review
Reply from Zedcarz
Hi,
Thank you for taking the time to leave your feedback. We are very sorry for the frustration caused with your recent airport collections 😞. This is not reflective of the service we aim to provide, and we completely understand your disappointment.
Please be assured that all bookings should be honoured at the agreed fare, and drivers should not request cash unless specifically arranged. We would like the opportunity to look into what went wrong and ensure it doesn’t happen again.
If you could contact us on 020 8330 3300 or email bookings@zedcarz.co.uk, we will review the situation and work on a resolution.
Kind regards,
The Zedcarz Team
Excellent service provided by Zedcarz
Excellent service provided by Zedcarz! Very pleased with their professionalism, efficiency and ability to communicate. Saad took our booking and kept us informed. Our driver, Kandasamy, was very courteous, pleasant and a safe driver. Pickup and destination was on time. A relaxing ride.
Overall, a great service and can highly recommend.
August 22, 2025
Unprompted review
Reply from Zedcarz
Hi Steve,
Thank you so much for your fantastic review 🌟. We are thrilled to hear you had a smooth and relaxing journey with Kandasamy, and that Saad kept everything clear and easy. Your kind words mean a lot to the team 🚖😊.
We look forward to welcoming you on board again soon!
Best regards,
The Zedcarz Team
Absolutely outstanding service
Absolutely outstanding service. Have used Zedcarz on several occasions when staying overnight for events at Sandown Park. The service from start to finish is second to none. Any query or change is acted on immediately, the drivers are absolutely brilliant, so friendly and professional, the cars are amazing and you are kept up-to-date on your cars arrival. The cost is also brilliant for the service guaranteed. Just wish they were local to where I live in Essex as would use them all the time.
July 30, 2025
Unprompted review
Reply from Zedcarz
Hi Christopher,
Thank you so much for your wonderful feedback 🌟. We’re thrilled to hear that every part of your experience, from bookings to the drivers and the cars, has been smooth and enjoyable. Your kind words mean a lot to the team 🚖😊.
We really appreciate your support and hope to see you again whenever you’re next in the area!
Best regards,
The Zedcarz Team
Great Service
I have been using Zedcarz for quite a few years now and always find them reliable with very pleasant drivers. Would definitely recommend.
May 1, 2025
Unprompted review
Reply from Zedcarz
Hi Bernadette,
Thank you so much for your kind words 🌟. We are delighted to hear you have consistently had a positive experience with our drivers and service. Your recommendation means a lot 🚖😊.
Best regards,
The Zedcarz Team
Driver on time
Driver on time, friendly and helpful. Took me to St Anthony’s Hospital. Would use Zedcars again . Janet
August 21, 2024
Unprompted review
Reply from Zedcarz
Hi Janet,
Thank you for your kind feedback 🌟. We are glad to hear your journey to St Anthony’s Hospital was smooth and that you found the driver friendly and helpful 🚖😊. We look forward to assisting you again in the future!
Best regards,
The Zedcarz Team
Zedcarz’ Star Driver - Tariq!
I’ve just had the pleasure of being driven by Tariq from Esher Manor Care Home (Esher) where I was a guest, to my home in West Molesey.
I have to say that the moment Tariq smiled through the driver’s window, his unique charisma was evident and I regretted that my journey home was so short, because he was an absolute joy to converse with.
Not only was he a highly competent and careful driver, he had superb communication skills, was a perfect listener and an absolute master of the art of conversation.
I will be using Zedcarz frequently for similar journeys in the future and will always ask if Tariq is available, because he is truly exceptional as a driver and as a human being.
Not surprisingly, he’s already received a recent glowing review on Trustpilot.
May 31, 2024
Unprompted review
Reply from Zedcarz
Hi Peter,
Thank you so much for your wonderful feedback 🌟. We are thrilled to hear that Tariq made your journey from Esher Manor Care Home so enjoyable — he will be delighted to hear your kind words! 🚖😊
It’s great to know you will be using Zedcarz again for future journeys, and we will always do our best to make sure Tariq is available whenever possible.
Best regards,
The Zedcarz Team
Great transfer from LHR
Great service from Heathrow airpot, fast and efficient. Tarrick was punctual and friendly! Def recommend it 👍
March 20, 2024
Unprompted review
Reply from Zedcarz
Hi Sonia,
Thank you for your lovely feedback 🌟. We are glad to hear your transfer from Heathrow was smooth and that Tariq made the journey enjoyable 🚖😊. We really appreciate your recommendation!
Best regards,
The Zedcarz Team
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