Zola London 

Be warned this company also operates under the name Belezza UK, ordered a coat when it came was like a tracksuit top! Laughable Chinese knockoff!

What a scam, I feel totally stupid to have trusted the pictures of the cardigans. Just arrived and the cardigan looks used, smells like someone else has worn it, no labels and completely the wrong size. I have been a med and am very annoyed that I have also ordered another in grey. These were my treat to myself, and I didn't look the company up before the purchase. I will alert and write to consumer monitoring nationally about this
company and call them out.
Don't buy from this scam company.

Unfortunately I didn't read reviews which I normally do. Scam as others are saying. The quality of product is terrible. £40 coat will be used for gardening. As I would not go anywhere in that polyester rubbish. Please don't waste your money like I did

Ordered a shirt at the beginning of June, yet to receive anything. Complained, got some cute emails stringing me along but never any actual delivery. Wasn't enough money to claim on credit card. Have now given up, lesson learnt.

Yodel has confirmed that they returned my parcel to Zola London on 25th August.

I have provided the reference number and asked them to arrange with Yodel to have it re-sent.

Zola has produced fake spreadsheets to claim it was delivered, which it was NOT and are refusing to refund me.

Do not purchase from this company. It is a sham. I paid £42 for a buy one get one free pair of shorts which were advertised as cotton. They took ages to arrive and I was only sent one pair. The quality was just nasty, no labels, made of cheap nylon. I wanted to return them and get a refund but was told I would have to cover the cost to return to china and all the taxes involved. Only when I threatened to go on social media to tell about this service did they give me a 50% refund - very reluctantly even though I was only sent half what I paid for. Avoid this company at all costs!

Dress took 3 weeks to arrive, didn’t know it was coming from China! Tracking number showed no updates, what an idiot I was to buy from this ‘company’ without reading reviews.
The reviews on their website are fake I have since discovered. I buy everything online due to where I live and have never felt so let down.
Do NOT buy from these Chinese scammers.
The item will not be the same as the images and they won’t accept returns easily. They offer a free replacement (you pay the shipping) or 50% off a different item.
Dress is going to charity as it’s too small and rubbish quality. Lesson learned.

Misleading, poor quality, sizes don’t correspond to U.K. sizes, they are not London they are China based and returns are very difficult as they keep offering discount on another purchase or to charge for resending in a larger size and you can keep the smaller size you first received free. Really don’t want to give you a credit Really got duped by this company. Lesson learned, always check reviews before you buy.

The products are not as described and the returns policy is prohibitive.

This is an awful company, the dress was not as per the website, they would not return the item or issue a refund. This is a fraudulent company DO NOT BUY FROM IT. They are apparently based in China.

Awful, please avoid. Tiny sized not relevant to size chart, looks nothing like photos and not even remotely like the colour I ordered. Fabric is extremely poor quality I don’t think I could even give it away. As for returns process there is none, so annoyed at myself for taking the chance on Chinese made tat.

This company is a scam. The do not sell the products advertised and they do not refund or allow for return of items. Avoid at all costs

SCAM!!! As the other reviews say, the items are nothing like the photos and utterly cheap replicas you would not even pay a couple of pounds for - would actually be an insult to give to a charity shop. The items have no brand labels, none doesn't even have a size label, and there are tags on to confirm the items are new. To return the items they have to go to China, paying shipping and customs costs despite the completely false advertising. The Trust Pilot reviews on the website are false. This has been a very expensive mistake and can't believe they can get away with it. Really disgusting.

Wish I'd read Trust Pilot reviews before ordering. Came quickly from their UK warehouse, but the garments ordered were truly cheap and shabby and did not match the images shown on the website. Size also too small. No point in contacting the company as they insist you return to China for refund - just adding more cost. Truly awful. Avoid at all costs.

I ordered a dress, and when it arrived it was like a bag with sleeves, absolutely horrible, something I would not have ordered if the picture was fair. I contacted Zola London to return it and was told I would have to post it to Asia, at my expense, my reply was simple "You could have called Zola Mars" would make no difference. Do not buy from these guys!!!

SCAM COMPANY. Picture of quality items and you receive a badly made item from China. No customer service and you will not get your money back. Their reviews on their website are obviously not genuine.

PLEASE DO NOT USE THIS COMPANY
I wish I had read the reviews before i ordered a dress which I saw on Pinterest. Exactly what all the other reviews have said have happened to me. The dress came and i couldn’t believe how bad it was. It looked like something a school child would make for a school project. The fabric was cheap and nasty. I have come to terms with losing the money because it’s not worth sending back to China and put it down to a hard learning curve. This company should not be allowed to trade. There should be some law against this sort of business.

Lies lies and more lies. Do not buy from this company - I purchased a dress described as linen and it’s polyester. Plus it looks entirely different from the image advertised

As others have mentioned this is a scam company. They advertise high end products on sites like Facebook and Pinterest and a fortnight later you will receive a poor quality item that bears no relation to the product you ordered. Their 'customer support department' ( fobbing off department) will offer you a 10% refund and you 'get to keep' the ( rubbish) item. The return postage to China ( where it will probably mysteriously disappear) is £14 or £22 tracked, which would be throwing good money after bad. Avoid these fraudsters like the plague. Stick to Amazon or Ebay or reputable outlets with proper returns policies.
There are other 'fronts' for this company using the same images but different names.( E.g 'Lily & Rose') Check on Trust Pilot first.

I would give 0 stars if possible, 1 star is far to good for this joke of a company. Ordered a brown suit which took 2 weeks to arrive and when it finally came the colour was baby blue, it was about 3 sizes to small and it was a completely different style of suit.

I have since made contact with their customer support team who were doing anything not to acknowledge a return happening. Instead they were offering me 10% of the value back. When they finally accepted I was returning the item they give me an address in China and said I need to pay a large expense out of my own pocket to return the item to them after their own mistake!!