Zone Property Management Reviews 112

★☆☆☆☆ Unprofessional, Unresponsive & Rude – Serious Safety Issue Mishandled

I rarely write reviews, but my experience with Zone Property Management has left me no choice.

I initially received a notice about urgent electrical and fire safety checks at my property, and I fully understood the importance. After receiving multiple chasers, I arranged an appointment, but had to cancel on the day due to unavoidable work commitments—for which I was sincerely apologetic.

Since then, I have made three follow-up emails and four phone calls to reschedule the inspection—all completely ignored. It’s unacceptable, especially for a matter involving health and safety risks.

When I finally did get a reply, it was from someone named Uyi, who was shockingly rude and unhelpful—a completely unprofessional response after I had been chasing them for weeks.

No resident should have to fight this hard to ensure basic safety checks are carried out, especially when they’ve shown willingness to cooperate.

Zone Property Management needs to retrain their staff in basic communication and courtesy—and start treating resident safety with the urgency and respect it deserves.

We are now suddenly asked to pay an extra £1.3k because their assumed budget for this year is not going to make it!!! Property’s main gate was broken for over 3 months which lead to our parcels being stolen day in day out. Everything takes so much time to get fixed. I would not recommend and would change them straight away if I could.

It's been a great pleasure working along side ellie and zone property management. The communication, efficiency and outstanding work ethics to ensure that the works carried out run smoothly and that are completed to the highest standard and adhering to the lastest regulations. Looking forward to working with zone property management in the future

Been contracting to Zone for over 6 months, always a pleasure to do business with kind and helpful people, look forward to doing more business in the future!

Since acquiring the property, I've been liaising with Ellie on a number of things to get us up and running. She is friendly, very responsive on email and progresses queries / requests making sure updates are shared with us. We're really pleased with the level of service and support Ellie has provided us so far.

They manage our building and are unhelpful. They ignore emails and calls even if it is an emergency.

We carried out our first job for Zone Property Management and it was a pleasure dealing with Ellie throughout the whole process. We are definitely looking forward to working with them again.

I visited Ellie-Andrea Murphy for a face to face meeting at the Zone Property Management office last year. The meeting went exceptionally well, thanks to Ellie-Andrea’s knowledge, professionalism and understanding. Since then, I’ve had the pleasure of dealing with her on several occasions and each time has been a flawless experience. Zone are very lucky to have such a dedicated and capable member on their team.

Zone took over our previous management company for the building I'm living in and they have been proactive in fixing issues, upgrades and mantainence work.

I had the pleasure of having Christie Loucas helping me deal with a particular situation at the property and she was absolutely a professional in helping me promptly resolve it! I and could not praise her enough for her work!

Absolutely awful company. We pay for maintenance on our estate. What maintenance!! We have a childrens playground which needs attention. Five years and still remains broken.
As for their customer service is non existent, no human to talk to. Hides away behind an email service. Email this company and says 3-5 days before a response is actioned. That's a joke too!

Speaking to Christie at zone property management was a great experience,she dealt with my concerns swiftly and professionally and made a pleasant experience.

Ellie & her team are very professional and efficient and have had nothing but good and positive dealings with them

Super helpful and on the ball with issues we give them to deal with - great knowledge of health and safety & attention to detail

Ellie and her team were particularly helpful with a pressing request of mine. I was rather pleased to have received timely and concise information pertaining to the issue at hand.

I got issued 2 parking tickets at Gainsborough House to which I notified Zone Management
Christie replied promptly and sorted the problem out professionally also keeping me updated

Thank You Christie

Outstanding Service – Professional and Efficient

I can’t praise them enough and my manager Andie is the outstanding . Andie s service has been nothing short of exceptional! They are efficient, professional, and always go above and beyond to ensure everything runs smoothly.
Andie is an absolute diamond—always approachable, proactive, and genuinely committed to providing top-notch support. It’s rare to find a management like them.

I’ve been dealing with a lady called Christie, she has been nothing but fantastic. Me and my partner have had a lot of issues with the car parking in my flat, Christie has managed to help us get the vehicle white listed and cancelled many incorrect parking tickets. Couldn’t recommend her enough!

Nice company to work with, Ellie-andrea is very efficient on email responses which is who we have been dealing with on a regular basis

I own a flat under management by Zone Property Management. Zone took over the block about a year ago and far things have been going well, much improved over our previous managers. Zone are considerate, responsive and have been managing the property diligently.

We have been working with Zone Property Management for some time now and I can confidently say they have exceeded our expectations in every aspect. A special shoutout to EllieAndrea Murphy. Communication has been seamless from day one, quick to respond to any requests or issues that arise.

I would highly recommend them to any business looking for a top-notch facilities management partner.

Thank you!