Zone Property Management Reviews 112

We have been working with find Zone Property Management for quite a while now and find them really easy to work with. Communication with Ellie-andrea is excellent, and we would be happy to recommend them to anyone.

Zone property Management took on managing our block of flats last year. What an improvement! W our previous agents were utterly useless. Uyi Otakiti does a marvellous job for us. He is responsive and tenacious

We have established a good working relationship with Ellieandrea and have always found her to be polite, professional and with a great sense of humour. We look forward to continuing to work with her and the team at Zone.

I have dealt with EllieAndrea on several occasions recently and found her to be helpful, polite and professional, would have no worries about recommending Zone Property Management for future transactions.

We have established a good working relationship with Ellieandrea who is a real credit to Zone Property Management, her hard work and assistance shows that she cares about her customers and contractors alike, keep up the good work Ellieandrea. We look forward to continuing to work with her and the team at Zone.

Just to inform u. The rat situation in the bin shed is better than it has been.

As a property developer at Rival Group, I’ve had the privilege of working closely with Zone Property Management, and I can confidently say they are a cut above the rest. Let me share my detailed experience:

1. Attentiveness and Smooth Transitions:
o Zone’s commitment to attentive service truly stands out. When we entrusted them with managing our newly built developments, they exceeded our expectations.
o Residents moving into these properties consistently provide glowing feedback. Zone ensures their transition is seamless, addressing any queries promptly—even those seemingly minor “demised issues.”

2. Dedicated Compliance Team:
o The addition of a dedicated compliance team has been a game-changer. Especially since the new fire safety bill, Zone’s focus on compliance matters has elevated their service.
o For larger sites, this team ensures that all regulatory requirements are met, providing peace of mind to both residents and property owners.

3. Effective Communication and Systematic Handling:
o Zone’s ability to handle communication is commendable. As developers, we can step back once a site is completed, knowing that Zone will manage all interactions seamlessly.
o Even when we return for snags or follow-ups, their system ensures efficient handling. No detail slips through the cracks.

4. Fire Risk Assessments and Timely Follow-Ups:
o Zone also engages us for Fire Risk Assessments in their larger developments. Their compliance team ensures that follow-ups are recorded and executed within necessary timescales.
o This level of diligence puts Zone ahead of most managing agents. They don’t just excel at the basics; they navigate complex building management matters with finesse.

In summary, Zone Property Management is a partner you can trust. Whether it’s a 250-unit development or a 12-unit housing estate, they consistently deliver excellence. Kudos to the entire team for their professionalism and dedication!

Matt Osborn
Rival Group

How extremely efficient Tom Whittaker was in dealing with our request for LPE

Always extremely happy with Zone Property Management service, we have used them a number of times. The level of service has always been outstanding, they are really easy to deal with and are very responsive. I would highly recommend using them!

We at 1st for Fire & Security Ltd have been working for Zone Property Management Ltd for approximately 11/2 years in that time we have serviced and maintained and reacted to emergency call outs for the fire detection and alarm system, AOV Systems, Emergency Voice Communication Systems and Emergency Lights across several property's.

The information received from Ellie Andera Murphy and others in the office is always complete.

We look forward to continuing our relationship with

Really good company. Always helpful and polite highly recommended using them.

We deal with Ellie-Andrea from Zone quite regularly regarding sites which we attend.
During my time of dealing with Zone and Ellie-Andrea, I have always found her to be extremely helpful, polite and accommodating. She also has a great sense of humour!

Zone recently took over the management of the estate where I live and have to say they are the best by far. Any feedback or comments I’ve made have been listened to and acted upon. Can’t recommend them enough

We have recently changed managing agent to zone property management, the transition has been so good and the level of service compared to our last agent is incomparable . They are always responsive and have recently assisted in a large redecoration elevation project

Amazing service and a great company. Thank you Zone Property Management for your cooperation.. you never let us down.

I have always been extremely happy with the service so when I came to writer review to show my appreciation, I was shocked to find a bad review ! I have no complaints, but praise for zone property.they have always kept me informed of any issues and promptly sorted them .

Zone have been amazing for our development. Much better than our previous property managing agent.
Whenever we have any issues, it gets sorted straight away.

The ineptitude of this Management company or rather, mismanagement is quite simply staggering. No projects are ever completed in a timely manner. I've been a resident at Blu Bracknell for over three years and only now have the common area carpets been deep cleaned! They were such in such an appalling state previously. The massive rat infestation continues to pose a serious problem to health and safety and especially children whose play areas are in the vicinity of the bins - after repeated requests to improve and secure the bin areas making them inaccessible to rodents - this only falls on deaf ears. The window cleaning service is likewise appalling and the lift is frequently out of service rendering life at Blu Bracknell impossible for the elderly or disabled. All of this is compounded by the spate of thefts and acts of vandalism at Blu Bracknell where residents frequently have parcels stolen from the common areas and Zone Management's reluctance to install CCTV to serve the best interests of residents and keep them safe. Lastly, Zone Management have embarked on a ludicrous scheme appointing Parking Control Management to monitor the car park and fining residents in the event their allocated bay is occupied by another vehicle and they’re obliged to park elsewhere in the residential car park. Zone Management are actually instructing residents to park off site on the main road adjacent to the apartment complex where visibility for oncoming motorists is extremely limited and posing a serious threat to life to any driver of a vehicle emerging or turning into the property. The alternative - as explained by Zone Management is for residents to purchase a "scratch card" and to park in a visitor bay! The purchase of scratch cards also applies to any resident wishing to have a visitor on site! And the number of scratch cards available for purchase (not cheap) annually is limited restricting the number of visitors a resident may have! Lastly and by no means least - Zone Management are advertising the rental of unoccupied bays to residents with a second vehicle for hundreds of pounds each month! Prior to PCM monitoring the car park in the early hours of each morning parking was never an issue at Blu Bracknell. Other issues .....intercom system has never been operable and visitors unable to ring the bell to my flat. The concierge I was promised who would receive parcels never materialised and who actually decides to place light coloured carpeting in common areas???!!!!!

Hopeless
1) bin areas absolute disgrace
2) intercom has never worked in 5years even though that was paid for on purchase of flat
3) bin areas full of rats because overflowing bins
4) no disabled access on any of the building
5) windows are much cleaner before the window cleaners have been
6) carpets in communial areas are disgustingly filthy
7) carpets in communial erraste equally disgusting filthy never been cleaned in 5 years
8) lift is out of service for weeks at a time
9) service charge get put up to what ever they want but nothing gets replaced
Overall very unsatisfying as all we get from zone there’s no money even though we pay quite a sum for this lack of service