IF I COULD GIVE MINUS I WOULD initially I thought they were ok, however NEVER have I once had a successful withdrawal. In EVERY instance the have placed blame onto the depositing banks process.... See more
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Didn't follow through on withdrawals/payouts. Deposited a few times stupidly only ever got 15% of spins or bonuses honoured. When did win payouts weren't given within said 5-7 days instead my account... See more
Registered sometime ago, enjoy the games however haven't had a win for sometime now. Have had a few previous wins & had a really had time making a withdrawal. Had to go through the ID verification a f... See more
Company replied
It was one star but they did pay me out after 7 days 1200 aud which is very poor but they did pay me. The second withdrawal was a few hours for 780 aud then the third was 5 days 170 aud. You need to... See more
Company details
Written by the company
Zoome is an online casino backed by tech-savvy team for leisure and interactive engagement. We are committed to creating an enjoyable environment for our users, prioritizing a seamless and user-friendly experience from start to finish. We believe in offering a diverse range of high-quality activities to cater to various preferences. We have a website and a web app to ensure you have your favorite games at your fingertips. We understand the importance of a secure and responsible environment, that’s why we employ stringent measures to protect our users and maintain the integrity of our platform. Contact our support with any questions, suggestions or just to share your successes!
Contact info
2.6
Poor
118 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Honestly I’ve had that many issues with…
Honestly I’ve had that many issues with this casino. That’s not funny. I’ve deposited money and then because it goes through different merchants the $50 come out of my account. I never made it to my online account. I was never refunded withdrawals. They have paid out a couple of thousand into my bank account But now I need to verify my card again and have an issues doing that being honest. I’d find another online casino. I’m about to do the same.
March 1, 2025
Unprompted review
Reply from zoome.casino
Hello, we're sorry to hear you've experienced multiple issues with Zoome Casino. We take your feedback seriously and want to address each point you've raised.
Regarding deposits not appearing, this is unusual, and we would like to thoroughly investigate the transactions you mentioned. Could you please provide us with the approximate dates and times these $50 deductions occurred, along with your email address or username? This will help us trace the transactions with our payment providers.
Regarding withdrawals and the current need for card verification, this is a standard security procedure in the iGaming industry to protect both our players and the integrity of our platform. We understand it can sometimes be inconvenient, and we apologize for any difficulties you're facing with the verification process. Please ensure you are following the instructions provided by our verification team and submitting clear, valid documents.
If you are encountering specific technical issues with the verification, please contact our support team directly via live chat or email, and they will be happy to guide you through the process.
Reply from zoome.casino
Hi, Jacob!
We are happy you find Zoome Casino helpful and fun.
Just a side note: Zoome can't guarantee big wins since all our games run on proper Random Number Generators (RNGs). However, when players win big, we pay out as fast as we can and celebrate with them :)
You've probably even noticed our "winning newsletters". If not, subscribe to 🙃
Keep the ball rolling!
Hi there guys and gal's..I'm retired…
Hi there guys and gal's..I'm retired and once or twice a week..love it when I have a win..not so when l loose..but you take the good with the bad..but good fun..and better when you win..good luck everyone 😉 👍 and have fun..Russ from Australia 🇦🇺
February 27, 2025
Unprompted review
Reply from zoome.casino
Hey Russell!
It's so delightful to understand that you recognize the importance of taking both the W and the L.
Anyway, Zoome wishes you a lot of fun and responsible gaming experience.
...yep, greens as well🙌🙂
Reliable Gambling
Sometimes a win, sometimes a loss.
All part of the fun. Cashouts are always within 3 days.
March 1, 2025
Unprompted review
Reply from zoome.casino
Hello, Lisa.
Thank you for your review.
It's so delightful to understand that you recognize the importance of taking both the W and the L.
Anyway, Zoome wishes you a lot of responsible fun and a fantastic gaming experience 🙂
The casino has a great variety of slots…the
The casino has a great variety of slots and bonus options. I dont use the bonus spins as then you have wagering requirements. The deposits are easy and my only issue is withdrawal. They only offer one company for digital wallet and the 2 bank transfers. It was about ,5 days to get my first withdrawal to come through and then it's been 24 to 48 hrs for withdrawals.i have one $2571 on a 50* bet and then when I tried to withdraw I was told I had to get verification redone after I had been deposited and paid out multiple times
March 1, 2025
Unprompted review
Reply from zoome.casino
Hello Lee, thanks for the shout-out!
Your review about our withdrawal options has us figuring out how we can improve.
We are always going the extra mile to become better with players like you!
Thank you for your honesty and details.
MADDEST BONUSES
MADDEST BONUSES, HAVENT SEEN MANY CASINOS MATCH IT ..HEAPS OF FREE SPINS ON SMALL DEPOSITS,LOTS OF GAMES TO CHOOSE FROM,YHE REWARDS PLAYING IN THIS CASINO ARE TOTALLY AWESOME
March 18, 2025
Unprompted review
Reply from zoome.casino
Hi Suesan.
Your great review just made our day! Player satisfaction is our #1 priority at Zoome Casino, and it's wonderful to know we're succeeding.
Thank you for taking the time to share your happy experience. We value your feedback!
I think this is a great all round…
I think this is a great all round gaming site. I’ve never had an issue withdrawing my winnings - maybe just the time frame from when I chose to withdraw to the time it was deposited into my account could be faster. Also I know it’s a game of chance / luck but it would be nice for more equal consistency with decent wins. It does get boring when you continue to deposit and play for a small amount of time because you don’t get any wins to keep you playing longer in the game and when this goes on for weeks / months without a decent win the joy of playing starts to subside … I’ve never had any other issues. So for me faster deposit times and an equal win / loss ratio is all I think would be needed to make this site exceptional!
March 18, 2025
Unprompted review
Reply from zoome.casino
Hello Donna,
Thank you so much for your excellent 5-star review and your valuable feedback!
We appreciate your suggestion regarding the withdrawal timeframe. We are always looking for ways to improve our processes to make them as efficient as possible for our players.
We also understand your point about the desire for more consistent wins to keep the gameplay engaging. While our games operate on a principle of chance and use certified Random Number Generators to ensure fair outcomes, we appreciate your honest feedback on how the win/loss ratio impacts your enjoyment.
Thank you again for taking the time to share your thoughts and for helping us strive towards making Zoome Casino exceptional.
We hope you continue to enjoy playing with us.
Had my account flagged for being a…
Had my account flagged for being a duplicate account straight after depositing so didn’t get my bonus cash or spins and still haven’t got them haven’t got a message or anything
Would t recommend it to anyone else
March 13, 2025
Unprompted review
Reply from zoome.casino
Hello Tom,
Our system flags accounts as potential duplicates based on specific criteria outlined in our terms and conditions, which are in place to ensure fair play and prevent bonus abuse.
Specifically in your case, the duplicate status was established by the system due to a match in the payment method. We requested verification in accordance with the mentioned T&Cs.
Access will be restored after the verification is completed. The details of the duplicate and the need for verification were provided to you in the chat and in a separate email on the March 11.
Thank you for understanding.
Great selection of games
Customer service always promptly on hand to help
Easy withdrawals that are always in the bank within three working days
Great selection of games with new ones added every week
I suggest mixing it up for the best payouts
March 18, 2025
Unprompted review
Reply from zoome.casino
Hi Luke.
We really appreciate your kind words and 5-star review! It's fantastic to hear you're happy with our service. We work hard to provide top-notch support and a great gaming experience. Thanks for noticing and for your feedback!
To be totally honest
To be totally honest, I have wins and loses, to date I have won more $ than what I have originally outlaid, winnings no long 20 hours.
March 18, 2025
Unprompted review
Reply from zoome.casino
Hello, Peter.
Thanks for the review.
Probably, the balance is the most important thing in our lives, not just in gaming ;)
Not bad
I love Zoome . Pay outs take up to 7 days but I mostly receive it within 3 days . If there is a problem they have chat and they are on to it and fix it . Winnings are awesome when you win , lately though it seems to have not been happening for what I have been spending . Free games a little more would be good and why did you take my poker game away. Not happy about that . Was my fav.
March 18, 2025
Unprompted review
Reply from zoome.casino
Hello, Michelle.
Thank you so much for your lovely review and for letting us know you love Zoome!
We understand your feedback regarding the recent win frequency compared to your spending. While our games operate on a principle of chance, we appreciate your honest thoughts on how it impacts your enjoyment.
Your suggestion for more free games is also noted. We continuously evaluate our promotions and will certainly keep this in mind for future offers.
We're sorry to hear about your disappointment regarding the removal of the poker game. We understand it was your favorite, and we regret any frustration this has caused. Decisions about game offerings are sometimes made based on various factors, including popularity and availability in particular countries. We appreciate you letting us know how much you enjoyed it.
Thank you again for your valuable feedback. We're glad you're part of the Zoome community!
I still have not received my winnings!!!
I still have not received my winnings and Zoome support stuff me around. I feel scammed and ripped off Will not be using again after being a loyal customer for a long time. And STILL no funds in my account, no compensation, NOTHING!!! TERRIBLE CASINO!!!! And they lie, I have not received these funds and I have proven this to Zoome with my bank statement yet they are still refusing to fund me my winnings. Absolutely disgusting
March 11, 2025
Unprompted review
Reply from zoome.casino
Hello, Cara!
Thank you for alerting us about your recent withdrawal experience. And additional thank you for the information provided.
In the meantime, we've checked your request and bank statement. We would like to inform you that your withdrawal was totally completed. You have been informed about this by your support agent, so please double-check your bank account.
We also want to thank you for helping us improve—your feedback is key to making Zoome better.
Regards.
Better than most online casinos id rate 8/10
Always quality fun at zoomed casino good wins and bonuses just easy and simple no bull shit
February 6, 2025
Unprompted review
Reply from zoome.casino
Hey David, thanks for the awesome review!
We're so glad you're finding Zoome Casino to be a fun and entertaining place to play. That's exactly what we aim for.
Hope the good times keep rolling! Thanks again for sharing!
This gambling site is the worst thing…
This gambling site is the worst thing ever. You can't just think it's luck BC it rigged paid close attention to your money when you are gambling because the casino likes to take extra. I think this site is a huge scam and if you think you have luck, don't work on the site
March 12, 2025
Unprompted review
Reply from zoome.casino
Hello, Doug.
We appreciate the time you took to leave a review. While we understand it can be disappointing to not win, please remember that our games are based on chance. We do not control games we place on our website.
All games we provide have gone through through validation process at the provider's end.
With regards.
An Honest Casino so far it seems
Look, let's be honest. You either win or you lose. It's no one's fault. Your just having a bad day. However, as for casino support, I think they are pretty straight forward, no BS, professional and no animosity from feedback they receive that is negative based on the customer service experience. I think they are honest and the cashback loyalty deal is different to others, may seem tight at first but believe me on this platform where consistency is hard to find, so far they have been pretty consistent with their message and what they can offer. None of that inconsistent BS that we are all accustomed to. You know what your entitled to and you can rely on that.
March 11, 2025
Unprompted review
Reply from zoome.casino
Dear Tony, we really appreciate your kind words and 4-star review!
It's fantastic to hear you're happy with our service. We work hard to provide top-notch support and a great gaming experience.
Thanks for noticing and for your feedback!
I love this casino especially cash back
I love this casino especially cash back
March 11, 2025
Unprompted review
Reply from zoome.casino
Hey, Pukwe! Thanks for the review. Happy you love our features.
Look forward to seeing you at Zoome again!
I would recommend this casino very fast…
I would recommend this casino very fast with the payouts the staff is very helpful when you need to ask a question I have been playing this casino for a little bit now and not once have I had any trouble keep up the good experience guys 5 stars for yous
March 11, 2025
Unprompted review
Reply from zoome.casino
Hi Lisa, your great review just made our day!
Player satisfaction is our #1 priority at Zoome Casino, and it's wonderful to know we're succeeding.
Thank you for taking the time to share your happy experience. We value your feedback!
This worst online casino ever
This worst online casino ever . I withraw and waiting to send in my account . Until now I’m not recieved . It a scam .., I already, send my, email in, wattsapp very, very worst, ever
March 11, 2025
Unprompted review
Reply from zoome.casino
Hello there, we are very sorry to hear about your negative experience and the issues you've had with your withdrawal at Zoome Casino.
We understand your frustration and concern about the delay and not receiving your funds. This is certainly not the experience we want for our players.
To investigate this immediately and help resolve this for you, could you please provide us with your email address or username at Zoome?
We want to look into your account and withdrawal status right away and work towards a solution.
Please contact our support so we can assist you.
good
The second time play, withdrawal fast. A total of $6k was withdrawn, and $3k was deposited within 12h
March 11, 2025
Unprompted review
Reply from zoome.casino
Hey there, thanks for the awesome review! :)
We're so glad you're finding Zoome Casino to be a fun and entertaining place to play!
That's exactly what we aim for. Hope the good times keep rolling. Thanks again for sharing!
Reply from zoome.casino
Hi Jordan!
Your review about our promotions has us grinning from ear to ear.
We curate every game to deliver an experience as fun and vibrant as a red-carpet party. Thank you for celebrating with us!
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