IF I COULD GIVE MINUS I WOULD initially I thought they were ok, however NEVER have I once had a successful withdrawal. In EVERY instance the have placed blame onto the depositing banks process.... See more
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Didn't follow through on withdrawals/payouts. Deposited a few times stupidly only ever got 15% of spins or bonuses honoured. When did win payouts weren't given within said 5-7 days instead my account... See more
Registered sometime ago, enjoy the games however haven't had a win for sometime now. Have had a few previous wins & had a really had time making a withdrawal. Had to go through the ID verification a f... See more
Company replied
It was one star but they did pay me out after 7 days 1200 aud which is very poor but they did pay me. The second withdrawal was a few hours for 780 aud then the third was 5 days 170 aud. You need to... See more
Company details
Written by the company
Zoome is an online casino backed by tech-savvy team for leisure and interactive engagement. We are committed to creating an enjoyable environment for our users, prioritizing a seamless and user-friendly experience from start to finish. We believe in offering a diverse range of high-quality activities to cater to various preferences. We have a website and a web app to ensure you have your favorite games at your fingertips. We understand the importance of a secure and responsible environment, that’s why we employ stringent measures to protect our users and maintain the integrity of our platform. Contact our support with any questions, suggestions or just to share your successes!
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2.6
Poor
118 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No issue taking your money but don’t give it back
So I joined up a few weeks ago did not start verification until a day and a half ago they state takes 24 hrs and it has been well over that now they reject my withdrawal and I can get no response via email I suspect it is a scam as they have no problem and you don’t have to be verified to deposit and lose money but you have to be verified to make a withdrawal yet they can’t be reached or make no attempts to verify you if anyone knows who I can contact to report this site please let me know because it is certainly not a site I would recommend anyone get on too many legit online casinos out there to get taken by a scam one. Bonuses are a joke
August 29, 2023
Unprompted review
Reply from zoome.casino
Dear Aaron,
We regret that you faced difficulties with the withdrawal process. The KYC is a necessary procedure to make a withdrawal, and this information is stated in our terms and conditions (this information can be checked in our Terms and Conditions, in point 9. "Use of player account"). Withdrawals may be terminated until the account is fully verified. The notification about the verification was sent to your email address. The maximum time for verification is 24 hours, however, we are trying to check everything as soon as possible, and in your case, the documents were checked and accepted in less than 4 hours. Also, please, note that Zoome is a licensed casino, which is the guarantee of transparency of the platform, we are obligated to act according to the regulations.
Your first withdrawal request was paid from our side but declined because of technical issues at the processing center. Please, accept our sincere apologies for the issue. After the issue on the processing side was fixed, the funds were sent to your account, and the funds should reach your payment system within 7 business days.
As for the bonuses, we have a great Welcome package for the first 3 deposits (250% cash bonus + 250 FS), but to activate it, you need to add a bonus code and give permission to credit your account with bonuses automatically. This information can be checked in the "Bonus Terms and Conditions" section on our site. Except for these bonuses, we have a lot of great regular bonuses, promo actions, tournament prizes, and bonuses for reaching a new VIP level. You can check it on our website or contact our support team and we will tell you everything in detail.
We hope you will enjoy our casino and change your mind about it after another big win :)
Kind regards,
Your Zoome team
They are THIEFS!!
They are THIEFS!!! Do not play in this Casino!!! I opened two profiles and I played with both. I lost all the money (more than 300 AUD) in one, made more than 1,08x AUD in the other. They did not approve any withdrawals until I verified my account. I provided all the documents they asked for. They rejected my Divers Licence saying it was in a white background. So I photographed it with another background. They wanted a selfie with my ID. Wanted a pic of my bank card, covering a few numbers. Proof of address etc. I provided everything. Then all of a sudden I could not log in and my balance of $1,08x disappeared. I contacted their Customer Service and was told I violated their Terms & Conditions. I sent them an e-mail saying I am taking them to Court and report them to the Police if I do not get all my money back. I do not have my hopes up.
March 27, 2023
Unprompted review
Reply from zoome.casino
Dear Joy K,
You mentioned you had created two accounts at our Casino, which is strictly prohibited by our Terms and Conditions. That was the reason for account blocking, as it stated in Casino Rules.
Please, pay attention to the fact that such a rule is widespread and fundamental for the industry, so creating more than one account may lead to winnings confiscation and account blocking at any Casino.
We are sorry this happened to you, in this case, we can recommend reading all the Terms and Conditions carefully before creating any account in the future at other casinos.
Sincerely,
Zoome Casino Team
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