IF I COULD GIVE MINUS I WOULD initially I thought they were ok, however NEVER have I once had a successful withdrawal. In EVERY instance the have placed blame onto the depositing banks process.... See more
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Didn't follow through on withdrawals/payouts. Deposited a few times stupidly only ever got 15% of spins or bonuses honoured. When did win payouts weren't given within said 5-7 days instead my account... See more
Registered sometime ago, enjoy the games however haven't had a win for sometime now. Have had a few previous wins & had a really had time making a withdrawal. Had to go through the ID verification a f... See more
Company replied
It was one star but they did pay me out after 7 days 1200 aud which is very poor but they did pay me. The second withdrawal was a few hours for 780 aud then the third was 5 days 170 aud. You need to... See more
Company details
Written by the company
Zoome is an online casino backed by tech-savvy team for leisure and interactive engagement. We are committed to creating an enjoyable environment for our users, prioritizing a seamless and user-friendly experience from start to finish. We believe in offering a diverse range of high-quality activities to cater to various preferences. We have a website and a web app to ensure you have your favorite games at your fingertips. We understand the importance of a secure and responsible environment, that’s why we employ stringent measures to protect our users and maintain the integrity of our platform. Contact our support with any questions, suggestions or just to share your successes!
Contact info
2.6
Poor
118 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great casino has a huge selection of…
Great casino has a huge selection of games many bonus options and reliable banking services
March 10, 2025
Unprompted review
Reply from zoome.casino
Thanks for rolling out the red carpet with us, Daryll.
Thank you for your fantastic review about our services!
We believe every win should feel like a red‐carpet moment—and your words just made our day sparkle.
We’re thrilled that you’re enjoying our thoroughly picked slots and bonus options. Keep celebrating every spin, and we’ll keep rolling out the fun.
Cheers!
I withdrew 2 days ago and don’t have a…
I withdrew 2 days ago and don’t have a clear indication how long it should take to transfer to my account my transaction says Statuses.processing
February 28, 2025
Unprompted review
Reply from zoome.casino
Hi Rhyan,
We appreciate your feedback regarding withdrawal time. We’re truly sorry that your experience didn’t meet the high standards we strive for.
The total time also depends on other factors we can't control, such as the processing time on your bank's end (or any other method instead of the bank).
We'll notify you in your account once the payment is complete. If you have specific questions, please contact our support at support@zoome.casino or via live chat on the website.
Thank you for understanding.
Warm regards.
I withdrew on a few occasions $1500 as…
I withdrew on a few occasions $1500 as that is the limit from what I see. 4 were declined and 1 was successful but I still haven’t received money in my account. Starting to worry this is a scam. Happy to take money but not put it in. I ended up losing the money I won waiting for the approval. Please let me know what is the go with this .
Didn’t know how to give you my details as I don’t want it to be public. I have already done this with the five withdrawals so you should have it
February 23, 2025
Unprompted review
Reply from zoome.casino
Hello, Kate. We’re on it.
Thank you one more time for alerting us about your recent withdrawal experience. We’re sorry it wasn’t as smooth as the excellent standard we aim for.
Unfortunately, we can't detect your withdrawals only by your name. We understand and respect that you don't want to be public. So, we'd appreciate it if you could send us your account details via our email: support@zoome.casino.
Thanks for helping us improve—your feedback is key to making Zoome better.
Sincerely yours.
I love these guys
I love these guys. I have all my fav games and supportive manager. Sometime they have promotions with low wagers or high prize pools.
February 13, 2025
Unprompted review
Reply from zoome.casino
Hi, your kind words put the spotlight on our team!
Thank you for highlighting our extra-mile customer service in your review. We’re delighted that our support could make you feel like a star on the red carpet! Your feedback keeps us energized and motivated to serve you even better every day.
With appreciation,
SCAM stay away
SCAM stay away, easy to deposit but CAN NOT withdrawal the money deposited! They obvioulsy pay what eve DOMAIN they are with to ensure you can't find the bad reviews!!!!! Be weary, yes I signed up!! Cant cash out no matter how hard I've tried. If management would like to contact me please do so!
February 12, 2025
Unprompted review
Reply from zoome.casino
Hello, Carly.
Thank you for sharing your review. We're truly sorry to hear you're experiencing issues withdrawing your deposited funds at Zoome Casino.
We take withdrawal problems very seriously and want to help. Could you please share your email address with us so we can investigate your account and assist you in resolving this? Your username would also be helpful.
We are committed to ensuring fair payouts and want to look into this immediately.
Thank you for your cooperation.
STAY AWAY!
STAY AWAY!!
NEVER PAY THE WITHDRAWALS! THIS SITE ARE THIEVES, HAS TAKEN 6 WEEKS FOR AN ANSWER ON MY 7TH UNSUCCESSFUL WITHDRAWEL THAT THE CLAIMED WAS RETURNED TO YOUR ACCOUNT. CONSTANT EXCUSES AND LIES. STAY AWAY.
February 5, 2025
Unprompted review
Reply from zoome.casino
Hello, James.
We sincerely apologize that you've had such a frustrating time with your withdrawals and the communication surrounding them at Zoome Casino.
Your review runs deep as we're committed to ensuring a smooth and enjoyable experience for all our players, and it's disheartening to hear when we fall short.
To properly investigate what happened in your specific case and assist you in resolving this, could you please provide us with your email address you used at Zoome?
You can send it here or using our contacts in our profile.
Thank you for your cooperation.
This company will spam you
This company keeps spamming my mobile with sms links. They refuse to do anything about it. I have contacted them multiple times and they spam with multiple different numbers. I have tried contacting them again today 14.2.25 on WhatsApp and they have blocked me. This reply is false. They don’t review or do anything. If I could post photos I could show all the screen shots and how rude they are.
January 18, 2025
Unprompted review
Reply from zoome.casino
Hello, Elise.
Thank you for bringing up this experience. We’re sorry that it didn’t reflect the user-centered approach we promise at Zoome.
We'll help you if you could provide the details of your chat with our client service.
Thank you for your cooperation.
They do pay out but it can be a wait
It was one star but they did pay me out after 7 days 1200 aud which is very poor but they did pay me. The second withdrawal was a few hours for 780 aud then the third was 5 days 170 aud.
You need to be consistent because its very annoying not knowing how long it will take to get your money, its a good site no microgamming which sucks but still had some good wins there
January 10, 2025
Unprompted review
Worst casino I've ever played on there…
Worst casino I've ever played on there rude and don't help there customers.i verified my account then they let me withdrawl...nesmxt time I won and tried cashing out they said I have to be verified again and then all they did was make it impossible to get verified when I didn't need to be verified again because I'd already verified.and alot of other unprofessional things.if you want a good casino this isn't the one.if you wont to be stuffed around and not paid out zoome is for you
January 7, 2025
Unprompted review
Reply from zoome.casino
Hello, let’s turn this around, Scott.
Thank you for sharing your thoughts on your withdrawal and verification experience. We’re sorry that it didn’t reflect the level we promise at Zoome.
We don't ask players to go through verification multiple times, so we’d love to hear more about your experience—please contact us directly so we can address it further.
Sincerely.
Deposit 20 then 40 got lucky and ended…
Deposit 20 then 40 got lucky and ended up successfully withdrawing 750 AUD no hassles just make sure you use bank numbers for withdrawals as most aussie banks declined funds to visa or mastercard
December 11, 2024
Unprompted review
⭐️⭐️⭐️⭐️⭐️ Great Bonus
⭐️⭐️⭐️⭐️⭐️ Great Bonus
⭐️⭐️⭐️⭐️⭐️ Fast Payout
⭐️⭐️⭐️⭐️⭐️ Variety of Games and Tournaments.
⭐️⭐️⭐️⭐️⭐️ The Best VIP managers and Customer Service.
October 27, 2024
Unprompted review
Didn't follow through on…
Didn't follow through on withdrawals/payouts. Deposited a few times stupidly only ever got 15% of spins or bonuses honoured. When did win payouts weren't given within said 5-7 days instead my account was locked..anything I had gained through depositing gone. Not worth it go buy a scratchie
October 1, 2024
Unprompted review
I joined a week ago and found their…
I joined a week ago and found their games boring. So I emailed them to close and delete my account, but they keep sending me these emails trying to make me stay with them. It's been nearly two days of me asking to delete my account and them not wanting too bloody strange if you ask me. I don't know what else to say or do. Eveytime I check the app my account is still there. I'm getting real sick of these priks! DO NOT JOIN THIS CASINO!
September 23, 2024
Unprompted review
Don't trust this casino game I had a…
Don't trust this casino game I had a pending withdrawal of $300 and a game balance of over 200 they disabled my profile mid game and gave me some stort about fraudulent behaviour. It was my identification and my profile my card number used to drpoist and withdraw. DONT TRUST THESE people!!!!! SO ANGRY
September 18, 2024
Unprompted review
withdrawal
has anyone in australia had a successful withdrawal from these people.????
September 17, 2024
Unprompted review
Had a win of $1000
Had a win of $1000, withdrew it, said it was successfully withdrawn, waited 5 working days, they said 3-4, then they said it’s a problem with my bank and can I send them a pdf file of my bank statement, so I did that, now it’s been over 20 days and they said their specialist team are deciding whether I can get my payment or not. Don’t go with this mob, I got suckered in by a random email claiming to be treasury casino, messages from them are not in correct English, had 6 different excuses now, believe the previous messages as they experienced the same as me, go with the best reviewed online casinos, not these, they’ll just steal your money.*Edit-After 1 month and pestering them every 2 nd day they finally credited my bank account with my withdrawal I made a month ago, shouldn’t be this hard to get what is rightfully yours, so I’m not changing my rating.. I believe Trustpilot helped me to get my money back, so Trustpilot gets 5 stars 🌟. Oh, and if they reply to this complaint I’ll post every reply they made to me over the past month 👍
August 8, 2024
Unprompted review
Reply from zoome.casino
Hello Henry,
Thank you for sharing your experience, and we sincerely apologize for the delays and frustration with your withdrawal. We’re glad that your payment has been credited, but we fully understand that it shouldn’t have taken this long.
We’re reviewing our processes to make sure future withdrawals are smoother and faster. We’re also working on improving the quality and consistency of our communication to avoid confusion in the future.
If you have any further concerns, feel free to contact us at support@zoome.casino. We appreciate your patience and feedback.
Best regards,
Zoome Casino Team
The same to be said by me
The same to be said by me. These people are thieves. You cannot withdraw your winnings if any. They baffle you with bul#$%it to make look and sound like it's your fault.
Stay away you are guaranteed to loose all the time.
There going to reply to this and will say the same if not similar answers to previous bad ratings. They told me at withdrawal it was my card and I needed to give my bsb and account numbers. Now I can't withdraw at all. There lying thieves
July 8, 2024
Unprompted review
Reply from zoome.casino
Dear David Bell
We sincerely apologize for the inconvenience you have experienced on our website. To successfully withdraw funds, it is essential that you accurately provide your bank details, allowing us to process the payment.
If you encountered issues with the BSB code, we advise you to contact your bank directly to confirm the correct code before attempting the transaction.
We strongly recommend reaching out to our support team to resolve this matter promptly.
Thank you for your feedback. We are confident that this situation will be resolved to your satisfaction.
Withdrawals repeatedly cancelled. Casino wants more money
I have tried to withdraw five times and the balance keeps reappearing into my account despite my withdrawal saying "successful"
Support told me I had entered my details incorrectly despite me having verified with a screenshot that they were correct.
I explained this to them and they changed their story to "your bank rejected the withdrawal".
Have never had this happen before, I used the same details I have used on other platforms which have always worked.
Staff then advised the only way forward was to withdraw via crypto but I needed to deposit more money in order to be able to do that.
I am giving up on my $1000. They wont get another dollar of my money.
You wait days before the withdrawal attempt fails, and support are extremely slow at replying and write contradictory statements. Sometimes it takes over 30 minutes before saying anything meaningful other than "we are checking, just a moment" ..Etc
Each staff member seems equally incompetent.
They will tell you to double check your details again and again and keep rejecting withdrawal.
DO NOT PLAY HERE.
March 22, 2024
Unprompted review
Reply from zoome.casino
Dear David.
We appreciate the time you have spent on our website and are deeply frustrated with the negative experience you have gone through.
You made several payments, and for the first few, you were informed about the incorrect filling of the BSB, which was provided to us by the payment provider. As a result, transactions were rejected by the bank.
The last payment, at the time you contacted the support service, was approved by the company and was being processed by your bank.
On our side, the filling was correct, and we informed you about it.
Since there was a delay in processing on the side of the bank, after a while it became known that the bank rejected this payment and returned the funds to the account balance.
You were interested in a crypto withdrawal, and we confirmed that we could withdraw using this payment method.
We also informed you that in order to withdraw using the payment method that has not been used on our website before, a minimum deposit is required.
We genuinely ask you to understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, each have a major influence.
Indeed, sometimes transactions are rejected by banks, even if the payment is successful on another website using these details. For our part, we were ready to provide all the necessary assistance and withdraw your funds, but after the transaction was rejected, you used them in the game.
We also checked on your requests with the support service. The timing for each reply in chat after your question did not exceed 5 minutes. Information provided by customer support was accurate and aimed to help you solve the issue.
We're sorry for the negative experience you've had on our website, but we're dedicated to enhancing your future interactions.
Hi everyone first of all I want to let…
Hi everyone first of all I want to let the entire world that this casino is a big scam and they are nothing but scammer and they scammed me 128$,
They are a broke casino with no funds they need 128$ badly like this is how they survive and still keep themselves in business even tho it’s not for long because I will sue them to court and I have the best lawyer for this case, with that being said I just want to let everyone khow to avoid this casino at any cost PLZ and go els where spend your hard earned money, also they have no good customer support there downfall will come all this because they decided to scam me for petty change 128$ I will not let them scam anybody els like they did for me AVOID THIS CASINO AT ALL COST SAVE YOUR HARD EARNED MONEY
January 19, 2024
Unprompted review
Reply from zoome.casino
Dear Mohamed,
Thank you for sharing your thoughts with us. We understand that the casino experience can be filled with ups and downs, and luck certainly plays a significant role in the outcome of games. It's important to acknowledge the unpredictability of results and the inherent element of chance associated with gambling.
While we're sorry to hear about any frustrations you may have experienced, we want to emphasize that our casino operates on principles of fairness and transparency. Wins and losses are part of the dynamic nature of gambling, and individual outcomes can vary. It's worth noting that our goal is to provide a fun and enjoyable environment for our players. While big wins are possible, they are not guaranteed, and we encourage players to approach gambling with a sense of entertainment rather than solely focusing on financial outcomes.
As part of the diverse gaming experience we offer, trying different games or exploring various strategies can enhance your enjoyment and potentially lead to different outcomes. Our platform provides a wide range of games to cater to different preferences, and we hope you'll find options that bring you the excitement you're looking for.
We appreciate your feedback and value your perspective. If you have any specific concerns or questions about your gaming experience, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive and enjoyable time on our platform.
Kind regards,
Your Zoome Team
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