123floor Reviews 681

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

So happy with my new floor. The team are great. Good advice from the start. Very patient with providing different samples. Great coordination with scheduling the work. And father and son team Paul and... See more

Rated 5 out of 5 stars

We had a new Amtico floor laid by 123floor and i can honestly say we are delighted with the floor and the service we received from 123floor. Everything from the initial sale, through to the fitting wa... See more

Rated 5 out of 5 stars

Another first class experience from 123 Flooring. Transformed a 1999 carpeted hall floor into a really stylish classic amtico flooring. Right from the start of selection and ordering by Charlie, measu... See more

Rated 5 out of 5 stars

Have just had new carpets fitted throughout our town house. Just one word can be used to describe your service.. Faultless Your precise and well trained and professional fitters with a can-do... See more

Company details

  1. Carpet Store
  2. Flooring Contractor
  3. Flooring Store
  4. Rug Store
  5. Wood and Laminate Flooring Supplier
  6. Wood Floor Installation Service

Written by the company

Leading flooring retailer in Hertfordshire and beyond. Carpets, Wooden Floors, Amtico, Karndean, all with our lifetime guarantee, finance available.


Contact info

4.8

Excellent

TrustScore 5 out of 5

681 reviews

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Rated 5 out of 5 stars

Very professional service

Very professional service. Both Charlie and Rob were approachable, helpful, knowledgeable and greatly helped us to sort out our flooring issues. Their staff were also really good at what they do and carried out the work in an efficient and tidy manner. We will use this service again.

January 19, 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend you book well in advance as very popular!

Always at the end of the phone if needed, or will get back to you very quickly.
Had a small issue in one small area [not floor layers fault tho.] and they were extremely professional and prompt in dealing with it to full satisfaction. All involved pleasant and professional.

December 17, 2019
Unprompted review
Rated 5 out of 5 stars

Job well done

Quick, professional and competitive estimate. The carpet fitters worked extremely hard, left the place spotless and the carpets look great. Good job! Thanks.

December 16, 2019
Unprompted review
Rated 4 out of 5 stars

Good service and pleasant and fitted…

Good service, pleasant and Accommodating and carpet fitted very quickly. Would have been a five if we had not found a pull in the hall carpet although it was very small I.e. 1 or 2 strands only and easily repaired.

December 6, 2019
Unprompted review
Rated 4 out of 5 stars

We had a staircase runner fitted

We had a staircase runner fitted over two floors. The guys knew exactly what they were doing - from initial advise all the way through to installation. Really happy with the final result!

November 17, 2019
Unprompted review
Rated 5 out of 5 stars

Amtico flooring to bathroom

Really pleased with 123Floor. Excellent customer service. Amtico flooring to bathroom installed to high standard and on time. Would highly recommend.

November 5, 2019
Unprompted review
Rated 5 out of 5 stars

Very pleased with service

Very pleased with service. Carpets looked really good and I was particularly impressed by their ability to move (and replace) heavy furniture so competently. Thank you.

October 28, 2019
Unprompted review
Rated 3 out of 5 stars

We got there on the end but…

We got there on the end but disappointing service. First via email I was told they couldn’t come on the agreed date, which messed up my work plans and then when they did come Wayne, our fitter who was fantastic didn’t have the right tools. He kindly agreed to come back the following weekend to save me having me to take even more time off. No word from
Head office or apology from them. I wonder if they have got too big?

Reply by them not quite accurate i chases Charlie. As I said Wayne superb. Quality of floor good but head office disappointing. Thank you

October 25, 2019
Unprompted review
123floor logo

Reply from 123floor

Dear Ms Freeland, we apologise for any inconvenience that was caused by not being able to complete the fitting of your floor as scheduled.

I have investigated this matter to understand what occurred.

The fitter reported to us that once he uplifted your existing floor covering he found that your current door profile had been cemented to your ceramic tiles by a third party and the fitter was concerned about using the wrong tool that would end up breaking the tiles.

He then left your home and went to several DIY outlets to try to find the item but unfortunately discovered it can only be obtained by special order which needed to be placed online. He then came back and reported this to you and promised to return the following Saturday so that you would not need to take any further time off.

Charlie spoke to you few days later as you were concerned that the tool would not arrive in time and you were promised a call would be made once the tool turned up. Charlie left you a voicemail on the Wednesday confirming that the fitter had the tool and would be with you on the Saturday as promised. The fitter did arrive on the Saturday and with the use of the correct tool did not break the ceramic tiles and managed to fit the new flooring without issue.

I’m very sorry that you feel we have let you down on this occasion and I can assure you we do take customer feedback very seriously. We strive to attain the highest levels of customer service and I do hope that we will be able to be of service to you again in the future.

Rated 5 out of 5 stars

Nice people to buy from

Nice people to buy from - they’re friendly, they arrive when they say they will for the quotation and the fitting and they do a quality job - can’t fault them. Prices seem fair - we’ve had two rooms done with Amtico as two separate jobs and I’m really pleased with the results - Thank you!

October 5, 2019
Unprompted review

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