1 Answer Insurance  Reviews 2,980

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their excellent knowledge, helpfulness, and professional yet personal approach, often highlighting specific individuals for going above and beyond to secure the best deals. The service provided is frequently described as professional and efficient, with many people appreciating the clear communication and detailed explanations that make understanding insurance easy. Reviewers are particularly impressed with the competitive pricing, often finding quotes much lower than expected, even for complex situations, and the excellent customer support which includes direct contact numbers for future queries. However, some customers also noted issues regarding significant admin fees for services not received or for policies cancelled within the cooling-off period. A few other people also felt that the company was not helpful, citing unclear and conflicting information, and problems with policy details such as incorrect hire class coverage.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their helpfulness, friendliness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent communication and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with competitive... See more

User experience

People report positive experiences with the user experience, often highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more

Rated 5 out of 5 stars

Josh was excellent, found van insurance for my grandson which seemed near on impossible with every other company He was friendly helpful and got back to us when he could keeping us informed at every... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Josh, who was professional, helpful, and answered all my questions. Gave us a really competitive quote and the best thing of all, a direct number to him in case of future queries. Tha... See more

Company replied

Rated 5 out of 5 stars

I m having a great experience with One Answer Insurance since day 1 and on top of this at renewal they really maked my day . KIRSTY the lady that I ve spoken with regarding my renewal she went with... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency
  4. Insurance Company
  5. Motorcycle Insurance Agency
  6. Personal Insurance Company

About 1 Answer Insurance

Written by the company

Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.

We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.

Convicted Driver Insurance
Courier Insurance

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Very grateful

The person I talked to was extremely helpful and nice. He also knew what he was doing and helped me though the process and he got me the best price. I would really like to thank him (Martin) for everything 💙

May 28, 2026
Rated 5 out of 5 stars

Fantastic customer service

Not only did we see a reduction in our premium, Danni was brilliant to deal with - friendly and very helpful. Overall, great communication and fantastic customer service.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Kirsty was amazing

Kirsty was amazing. I can only write praise on how she handled my insurance renewal.

Kirsty was professional but also personal - she has mastered the perfect balance. She is a true asset to the business.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Josh was great help,Fantastic price…

Josh was great help,Fantastic price beat my previous insurers by £900 and anther quote by just over £100 would recommend talking to them after you get your final quotes...

May 14, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Thank you today to Martin for all your…

Thank you today to Martin for all your time and effort you put into finding me an excellent quote, I truly appreciate all your effort and am truly grateful.
I would recommend anyone in the future who needs insurance to use this company. Thank so much j.patterson 10/10.

May 12, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Bashir and his manager were so helpful

Bashir and his manager were so helpful, just like in that good old days when people where there to help, to help you find the best solution, no AI just human to human.
Thanks

May 8, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Great communication

Communication from Edward was first class helped me from the start and called me when he said he would
Very helpful in a pleasant manner

May 7, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Excellent customer service

Josh was extremely helpful, friendly, informative, and managed to find a good price with everything I required

May 6, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Great customer service

Chris was knowledgeable, helpful and non judgmental. Really great customer service all round. I would highly recommend!

May 1, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

Rated 5 out of 5 stars

Exceptional service from Scott

The service I received from Scott was exceptional especially having to wait patiently for 11 weeks for me to call him back! Always informative always honest and we know the policies are going to be higher with the convictions on my driving licence - but never any shocks in the figures always made me feel I’m not being mislead - always called me back in time and despite changing cars and wives in those 11 weeks Scott stayed as patient and good humoured throughout / would 100% recommend their services. A special shout out to the boss Drew too - very professional and next time I will get him to read out the full direct debit term and conditions because I may have another half an hour spare! Of course but only being sarcastic the full service provided was outstanding from the first call to the setting up of the policy on a Saturday morning.

May 2, 2026
Unprompted review
1 Answer Insurance  logo

Reply from 1 Answer Insurance

Good Afternoon,

Thank you for taking the time to leave this review! We are happy to see you had a 5* experience.

Kind regards,

One Answer Insurance

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