I was struggling to navigate online quotes to accurately insure my car. Kasey, demonstrated excellent knowledge regarding potential pitfalls for my personal situation. He researched a number of diffe... See more
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Company details
- Insurance Broker
- Auto Insurance Agency
- Insurance Agency
- Insurance Company
- Motorcycle Insurance Agency
- Personal Insurance Company
About 1 Answer Insurance
Written by the company
Here at One Answer Insurance we specialise in drivers with adverse motoring history (claims and/or convictions) as well as taxi, courier and minibus insurances.
We have links with some of the best insurance providers in the country, which means we can offer you the best cover at the most competitive price.
Contact info
Unit A1 Chaucer Business Park, Dittons Road, BN26 6QH, Polegate, United Kingdom
- 01323 481444
- customerservices@1answer.co.uk
- 1answer.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Was very helpful in dealing with a very…
Was very helpful in dealing with a very stressful situation for myself and my family. Can only massively recommend this company for people who need insurance as soon as possible for a decent monthly set up.
hello yes was treated kindely and thank…
hello yes was treated kindely and thank you chris
Very grateful
The person I talked to was extremely helpful and nice. He also knew what he was doing and helped me though the process and he got me the best price. I would really like to thank him (Martin) for everything 💙
Van Insurance made easy
Very helpful and went through renewal explaining all aspects of policy.
Fantastic customer service
Not only did we see a reduction in our premium, Danni was brilliant to deal with - friendly and very helpful. Overall, great communication and fantastic customer service.
Emily was a friendly individual easy…
Emily was a friendly individual easy and lovely to talk with very calm and understanding. Very nice to speak to someone who actually sounds like they want the best outcome from you.
Thank you Emily
3rd renewal with them and every time a…
3rd renewal with them and every time a pleasure to deal with. This year was first year i was able to search quotes and Emily did her best to match other insurance company hence the renewal.
Kirsty was amazing
Kirsty was amazing. I can only write praise on how she handled my insurance renewal.
Kirsty was professional but also personal - she has mastered the perfect balance. She is a true asset to the business.
Really bad communication
Really bad communication, take the call or get a surprise, no email information, super unfair.
Very professional
Very professional, polite and understanding 110% customer service
Very helpful knowledgeable just a…
Very helpful knowledgeable just a really good service thankyou Josh..
Josh was great help,Fantastic price…
Josh was great help,Fantastic price beat my previous insurers by £900 and anther quote by just over £100 would recommend talking to them after you get your final quotes...

Reply from 1 Answer Insurance
Thank you today to Martin for all your…
Thank you today to Martin for all your time and effort you put into finding me an excellent quote, I truly appreciate all your effort and am truly grateful.
I would recommend anyone in the future who needs insurance to use this company. Thank so much j.patterson 10/10.

Reply from 1 Answer Insurance
Bashir and his manager were so helpful
Bashir and his manager were so helpful, just like in that good old days when people where there to help, to help you find the best solution, no AI just human to human.
Thanks

Reply from 1 Answer Insurance
Great communication
Communication from Edward was first class helped me from the start and called me when he said he would
Very helpful in a pleasant manner

Reply from 1 Answer Insurance
Excellent customer service
Josh was extremely helpful, friendly, informative, and managed to find a good price with everything I required

Reply from 1 Answer Insurance
Great customer service
Chris was knowledgeable, helpful and non judgmental. Really great customer service all round. I would highly recommend!

Reply from 1 Answer Insurance
Exceptional service from Scott
The service I received from Scott was exceptional especially having to wait patiently for 11 weeks for me to call him back! Always informative always honest and we know the policies are going to be higher with the convictions on my driving licence - but never any shocks in the figures always made me feel I’m not being mislead - always called me back in time and despite changing cars and wives in those 11 weeks Scott stayed as patient and good humoured throughout / would 100% recommend their services. A special shout out to the boss Drew too - very professional and next time I will get him to read out the full direct debit term and conditions because I may have another half an hour spare! Of course but only being sarcastic the full service provided was outstanding from the first call to the setting up of the policy on a Saturday morning.

Reply from 1 Answer Insurance
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