Academy Insurance Reviews 

710
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Great company, done my driving instructor policy through them for my 3rd year and they’ve been great. Joe W from the driving instructor team is very good, very polite and knowledgeable, makes my life... See more

Rated 2 out of 5 stars

I’ve been with Academy insurance, Egham branch for decades. I assume there has been a takeover by another firm. This firm doesn’t answer the phone. And is not the same level of service that I used... See more

Company replied

Rated 5 out of 5 stars

Harvinder Kalsi is an absolute superstar! Getting my driving instructor insurance could have been a daunting task, but she turned it into a breeze. From our very first conversation, it was clea... See more

Rated 5 out of 5 stars

Second year running and can not fault the service and dedication I received. I really feel like a valued respected customer. Harvinder exceeded my expectations as usual and has most definitely gone be... See more

Company details

  1. Insurance Broker
  2. Insurance Agency

Written by the company

Academy Insurance is an independently owned high street insurance broker that offers all kinds of general insurance products.


Contact info

4.2

Great

TrustScore 4 out of 5

710 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(710)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful,

Very helpful,
Understanding,
Very polite,
And the best cover low price.
Great customer service.5stars.
Highly recommended.
Thanks Harvinder Kalsi for your professional service.

January 9, 2024
Rated 1 out of 5 stars

Very bad experience as i have more then…

Very bad experience as i have more then 12 policies with them and in regards to one new policy i have called Jamie brown 9 times in 3 days time and he never called me back.

So point is even if there is an issue customer should be updated about it and if a customer is calling you then at-least you should respond with an update.

Pathetic experience overall...

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good Service

Insurance Advisor Harvinder was very friendly & professional & catered to couple of changes I requested afterwards. Happy with the service...Recommended...

November 22, 2023
Rated 5 out of 5 stars

Have been with Academy along time

Have been with Academy along time. Have a few insurances with them. They always do their best for us & get a good price with good cover. The main thing for me is that you ring & know who you are speaking to. On first name terms with Jayne. OK we perhaps could get it cheaper & keep swapping & changing ins brokers to get the best deal but would rather stick with who we know & trust. Very helpful earlier in year when had a particular issue with car insurance.

November 27, 2023
Rated 5 out of 5 stars

Home Insurance Issue

I dealt with various individuals at Academy regarding my home insurance, my review refers only to Julie (a part-timer). Friendly, efficient, informed. Went above and beyond, to sort out the issue with the insurance. Much appreciated. An employee to be valued by the employer.

November 16, 2023
Rated 5 out of 5 stars

Excellent service

I’ve been a client of Academy for 12 years, with them arranging cover for my classic car. I’m in the process of selling that vehicle and asked for a quote on my replacement modern vehicle.
Alison was extremely helpful in running through options and sorting out my no claims bonus for the new policy which I needed to be in place for the following day.
Highly recommended.

November 17, 2023

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