Ideal information always available from the staff. Sensible no nonsense policies available for all types of landlords. Well worth a 5 star rating for landlords.
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See what reviewers are saying
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... See more
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance... See more
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... See more
Company details
Written by the company
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Contact info
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
4.7
Excellent
1K reviews
Replied to 50% of negative reviews
Typically replies within 1 month
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fully satisfactory service of price and staff approach.
I found this company to meet its objectives in dealing with their customers in a highly polite, respectable and professional manner with understanding the needs of all types of people including old,vulnerable and disabled people too.
April 28, 2026
Landlords Insurance
Ideal information always available from the staff.
Sensible no nonsense policies available for all types of landlords.
Well worth a 5 star rating for landlords.
April 8, 2026
Absolutely shocking service.insurance…
Absolutely shocking service.insurance is not worth the paper its written on.stay well clear
March 10, 2026
Unprompted review
Was very easy
Was very easy. But no option to put in birthday manually. Had scroll back from 2026 to 1963 !!!
March 6, 2026
Absolutely awful service
Absolutely awful service. I’m literally trying to give them my money and can’t even get a response. Imagine if you actually had a real problem or needed to file a claim — you’d be completely on your own. I’ve messaged them four separate times, even copied in management, and still nothing. Not a single reply. Clearly, they don’t care about their customers. Don’t waste your money here.
February 6, 2026
Unprompted review
Reply from hamiltonfraser.co.uk
Thank you for your feedback. We’re sorry to hear about your experience. We’ve tried reaching out to you via the contact details on your file so we can look into this and help resolve the issue, but we haven’t been able to get in touch yet.
Please feel free to contact us at propertyowners@hamiltonfraser.co.uk or on 02080 570 431 when convenient, and we’ll be more than happy to assist you.
Kind regards,
71 Bescay
The lady I spoke to knew what I was looking for, she was able to explain everything I asked for.
February 2, 2026
VERY HELPFULL WHEN CONTACTED BY PHONE
February 2, 2026
A speedy solution to my query and great…
A speedy solution to my query and great value cover with a friendly advisor
January 7, 2026
New Business Quote
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance efficiently and politely.
January 2, 2026
Really lovely person and very helpful.
December 4, 2025
Landlord insurance
Good price. Good online application procedure.
Very good call handler.
November 5, 2025
Excellent Landlord Insurance
Total Landlord Insurance are excellent, all the members of staff I spoke to were knowledgeable, informative and extremely efficient. Would definitely recommend them!!
November 4, 2025
Excellent company to select for all landlords
Excellent website, very easy to use, and very good price!
November 4, 2025
Easy to use and very straightforward
Easy to use and very straightforward. Got exactly what I needed. Extremely happy with this service. Thankyou
Wish I knew about the commission before the email arrived though
November 3, 2025
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