Ideal information always available from the staff. Sensible no nonsense policies available for all types of landlords. Well worth a 5 star rating for landlords.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... See more
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance... See more
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... See more
Company details
Written by the company
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Contact info
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A first class service
Their strength is the speed with which TLI responds over all means of communication. If something is urgent, they take the urgency on board and deal with it as such.
Keep up Kayleigh and Co. :) You were really very helpful. Thank you.
Excellent value with good service and good cover.
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to query their terms. I have had very prompt responses to all my questions and been provided with quotes for two levels of cover and detailed documents to read and check. I have now bought my next years cover with an award winning company for a little over a quarter of the amount I was quoted by my previous company. It was so easy.
Excellent service and reasonable price
Kayleigh listened............
It does make a difference to a purchase when someone takes time to read and listen to your needs.
We are grateful to her for time and patience, not rushing our decision, and working with clarity, friendliness, and knowledge.
Thank you !
Straightforward and clear
The website and quoting process was…
The website and quoting process was user friendly and simple.Price was also very competitive.
It has given me excellent cover for…
It has given me excellent cover for several Student HMO properties at a very competitive price.
Very early days but seems excellent…
Very early days but seems excellent easy and helpful quote system
Straight-forward and streamlined…
Straight-forward and streamlined registration process, catering to the needs of expat landlords.
simple process and great prices
Webb site was easy to use with no…
Webb site was easy to use with no problems.
Can always do better.
This was the first time i contacted…
This was the first time i contacted this company. Very friendly staff and explained thoroughly.
Competitive rates.
How do you know.
Insurance is exactly that. You've no idea how good it is unless you make a claim.
It's at that point you can assess how good it really is.
Great service alround
Fast and convenient
Simple and fast procedure after all
my questioned have been addressed in 15 mins.
Yes l was very happy with the service…
Yes l was very happy with the service every thing explained and all my questions answered and in plain English so l could understand.
Straight Talking
Straightforward experience with Total Landlord Insurance. Easy to follow paperwork. Payment took less than a minute to finalise. Pleasure to deal with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








