Ideal information always available from the staff. Sensible no nonsense policies available for all types of landlords. Well worth a 5 star rating for landlords.
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See what reviewers are saying
My Landlord insurance with another provider is due for renewal and I was shocked at the premium. I contacted Total Landlord insurance today, (recommended by RNLA the landord's association) just to que... See more
I complete a quote online and at the end was told that someone would contact me the next working day which they did by email. I then spoke to a very helpful mem er of staff who completed my insurance... See more
Outstanding Service and Total Peace of Mind I've been thoroughly impressed with this insurance company from day one. The sign-up process was straightforward, the coverage options were clearly... See more
Company details
Written by the company
Hamilton Fraser provides specialist insurance and ancillary services to the private rented sector and the aesthetic and cosmetic sector. With over 20 years of experience, our team of expert advisers excel at delivering high quality customer service and tailored insurance policies that meet your business requirements.
Contact info
Hamilton Fraser, 1st Floor, Premiere House, Elstree Way, WD6 1JH, Borehamwood, United Kingdom
- 0345 310 6300
- info@hamiltonfraser.co.uk
- hamiltonfraser.co.uk
Replied to 50% of negative reviews
Typically replies within 1 month
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A very good website and reasonable…
A very good website and reasonable quotes.
The agent Vicky responded promptly.
The process was efficient and painless.
Very clear and straight-forward website…
Very clear and straight-forward website with a simple payment mechanism to pay for the insurance, without having to call a call-centre to finalise the transaction.
Simple to quote and easy to arrange
Easy to arrange insurance
Easy to arrange insurance, but could do with keener pricing.
This is for the attention recieved for…
This is for the attention recieved for query’s regarding our policy, which were answered to our satisfaction.
Really easy
Really easy, speedy and simple to set up insurance online at very competitive price :)
Efficient and competitive.
Thank you very much
Great and easy experience. Very helpful and courteous staff on the phone who aided in setting up the insurance. All in all great service.
Purchasing a landlord policy was…
Purchasing a landlord policy was straight forward, and at a sensible cost. But this is not a review on the ease of a claim (haven't experienced that).
Very good customer service
Very good customer service, easy to see exactly what cover is being provided
Competitive & Straightforward Cover
Competitive & Straightforward Cover, Fast Quote and Easy to Follow Website
Easy communication with representative…
Easy communication with representative - real person - called back to clarify several times - prompt action via email
I received an excellent and extremely…
I received an excellent and extremely efficient service today delivered by helpful, polite and knowledgeable staff who were able to provide me with same day Landlord Insurance for my leasehold rental property.
Competitive price
He is very helpful and gave competitive price for landlords insurance.
Olivia was very helpful and was great…
Olivia was very helpful and was great to deal with in setting up my insurance. Very pleased !!
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