Best USD buying rate in the city. We visited the Liver pool street branch to change large amount of USD .Rami who is the branch manager gave us a good rate, He helped us a good customer service , we r... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
AVOID, use Victoria St FX, 4 doors away. ....On 18th June I visited the Victoria branch to change £3k to euro. They told me my debit card payment had not gone through and to do it again, which I did.... See more
Ordered in advance, in the middle of the night - no deposit, no hidden charges. Got denominations I wanted at no extra cost. Collected $ next morning. Simply done Will use them again from now on.
I have used this bureau on many occasions, and I found that the rates are better than anywhere else in the High Street. Their staff are very helpful and I recommend anyone to use the shop for their cu... See more
Company details
Written by the company
Access Bureau offer a fast and secure way to buy and sell travel money with over 40 currencies at competitive exchange rates. We pride ourselves on 0% Commission and no hidden charges what you see is what you get it couldn’t be more simple. As one of the leading providers of travel money in London and online, whether your buying holiday money for your trip or selling back we make it easy for you to buy and sell at a great exchange rate. Our branches are conveniently located minutes from London’s busiest railway, underground and Coach stations at Victoria and Liverpool Street for easy pick ups.
Contact info
United Kingdom
- accessbureau.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The change was really reasonable and…
The change was really reasonable and they were very good.
Friendly customer care staff
Good online exchange rates and staff at the bureau were very customer friendly staff
Online order did not seem to work
Online order did not seem to work. I received no email/sms confirmation, and the shop had no knowledge of my order. Luckily the guy in the shop was very helpful.
All process was quick and the personal…
All process was quick and the personal behaved in a professional maner
Very friendly cashier and excellent…
Very friendly cashier and excellent exchange rate.
Great service with competitive rates
The best rates
Very bad attention
Very bad attention
Poor old lady does NOT a clue to deal with customers
The branch was closed
I placed my order and the website gave the opening hours for the branch I ordered from however, when I arrived there it was closed. The saving grace was that the other branch was open but that was 40mins away, luckily they agreed to fulfill my order and were very fast.
Good service friendly staff
I popped in to access bureau in…
I popped in to access bureau in Victoria, I was served by the very nice, polite, lady called thess, great exchange rate given for my pounds to euro, I always use access bureau for my exchange needs.
Great place to exchange your money
Great place to exchange your money. Easy, quick and the best rate I could find!
Don’t bother. Online said open from 8am arrived and…
Online said open from 8am arrived and this wasn’t the case. Name of the shop is also different. Bad experience all round.
The lady at the front desk is so nice. They give a good exchange rate as well. One of the best places for currency exchange.
The lady at the front desk is so nice.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








