Ace Energy Bath Reviews 493

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exemplary service…

My partner and I would like to express our thanks for the exemplary service provided by Ace Energy during the replacement of a boiler and subsequent after sales care and attention. It was a pleasure to deal with your sympathetic and friendly team.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Installation of timers to storage heaters circuit

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, and left with operating instructions. A very good experience with Ace.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Serviced boiler and dealt with the minor issues raised promptly and professionally. Will definitely continue to use and would recommend. Excellent communication and notification of timing of visits.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Ace job done

I rang first thing Monday and Ace were able to get Hugo out to me early afternoon to look at and replace a blown socket. He was very thorough, as he and the other electricians we've had in our home always are. They've been my go to for great service for quite a few years - as Arcs & Sparks and now as Ace. The clue is in the name!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Just incredibly efficient all round

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and very helpful at every turn .

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and reassuring

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout.
Ace always respond quickly which is what you need in a crisis! That is why we use them.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

A rapid response from the plumber

A rapid response from the plumber. I would ask for Jack every time I needed help of that sort. After much thought he solved what had been an ongoing problem for several years.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

6 years on the trot

Have been using Ace to maintain our boiler for 6 years now and would highly recommend them. The service is great, easy to book, good communication and the team are easy to work with. They are very trustworthy and won't simply try to sell you a new boiler!

October 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, friendly, reasonable price, and accommodating on getting the job done quickly. My shower blew up, so sourced and fitted a new one. Would recommend

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Always been very happy with the service. Ace installed our boiler 5 years ago which has all been working perfectly since, and every engineer is always very friendly and helpful. Thank you!

October 7, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look