Ace Energy Bath Reviews 493

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

493 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Absolutely ACE!

Absolutely outstanding service from ACE Energy! My shower stopped working. I called ACE in the morning and they were with me before 2pm that afternoon. Fault found and fixed by 2.15. Needless to say - delighted. Totally recommend and I will never be using anyone else. Thank you, ACE- you ARE ace!

July 3, 2025
Unprompted review
Rated 4 out of 5 stars

Lighting

We were kept informed about Spencer’s arrival time and he completed the job efficiently.
However, we were just expecting someone to quote for the job not to actually do it!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

The plumbers arrived on time and carried out the work in a professional manner. Good natured and an asset to Ace Energy.

May 14, 2025
Unprompted review
Ace Energy Bath logo

Reply from Ace Energy Bath

Thank you!

Rated 5 out of 5 stars

Fast and efficient service

I was recommended to Ace Energy and wasn’t disappointed.
I had a small plumbing problem with my toilet and this was fixed quickly and efficiently. The lad who came was polite and courteous and explained everything to me.
I shall certainly recommend Ace Energy to my friends

May 13, 2025
Unprompted review
Ace Energy Bath logo

Reply from Ace Energy Bath

Really good to hear, thank you

Rated 5 out of 5 stars

Ace energy always do a great job

Hugo the electrician was great, wasted no time in doing a complete electrical inspection and giving me informative honest advice on the state of my electrics and what needed to be done to meet current standards. He was efficient, polite and professional. Very pleased.

May 7, 2025
Unprompted review
Ace Energy Bath logo

Reply from Ace Energy Bath

Great news, thank you

Rated 5 out of 5 stars

Shower replacement

Shower replacement
Very pleased with the response from office staff and the engineer who attended. This was the second time I had used this firm and will certainly use it in the future
Brenda

May 1, 2025
Unprompted review
Ace Energy Bath logo

Reply from Ace Energy Bath

Thank you for taking the time to review us!

Rated 5 out of 5 stars

Great service

As usual, on time, very professional helpful service.
They are quick to respond and always solve the problem. Thanks

April 22, 2025
Unprompted review
Ace Energy Bath logo

Reply from Ace Energy Bath

Thank you.

Rated 5 out of 5 stars

Great service at a fair price

Liam did an excellent job fitting our new kitchen tap with water filter for drinking water. He was prompt, very polite and friendly, and cleaned up very well. Very good service from Ace Energy from start to finish

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

An annual boiler service

An annual boiler service. A very pleasant guy came. Very knowledgeable and efficient. He answered all my questions. The visit was all that I expected.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Work done quickly and efficiently

My bathroom light blew a fuse, I did send a photo proving it maybe unsafe and should be replaced.
The electrician arrived with a replacement, which was far superior to my original one. The work was done quickly and efficiently.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Ace replaced our boiler within 3 days of the first visit. All the options were clearly explained and a quote was provided. The engineers were extremely polite and helpful. Everything was left clean and tidy. I would highly recommend this company.

March 13, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly & efficient company to deal with

Our 20-year old gas boiler finally gave up. ACE came quickly to assess it. They then dealt very efficiently with organising a replacement, which we are very happy with. They were friendly throughout. Would highly recommend them.

February 10, 2025
Unprompted review

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