Ace Energy Bath Reviews 494

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly demeanor, often highlighting their punctuality and respectful conduct. The service provided is frequently described as excellent, with many people appreciating the quick response times, clear communication, and the thoroughness of the work completed, whether for electrical, plumbing, or boiler services. Reviewers also value the company's reliability and the peace of mind that comes from knowing they can depend on them for various maintenance needs. However, some people mentioned an instance where an engineer's experience was questioned, suggesting a potential lack of thoroughness in diagnosing a problem.

What people talk about most

Service

Users describe positive interactions with service, consistently praising the professionalism, efficiency, and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Team arrived on time, kept us well informed on what they were doing and progress in general. Both engineers were very pleasant to work with and respectful of our property and cleaned up at the end of... See more

Rated 5 out of 5 stars

The two electricians from Ace arrived within 90 minutes of our call. They checked everything thoroughly and recommended further action. They behaved professionally and courteously throughout. Ace al... See more

Rated 5 out of 5 stars

Appointment arranged courteously at fairly short notice. The team arrived promptly on the agreed date and carried out the work cleanly with no disruption. We were kept informed of what was going on, a... See more

Rated 5 out of 5 stars

Just incredibly efficient all round , from initial conversations through to installation . The guys who installed were really polite and very tidy . No long waiting for someone to pick up a call and v... See more


Company details

  1. Boiler Supplier
  2. Electrical Engineer
  3. Plumber

Written by the company

Bath's leading plumbing, heating and electrical company. Specialising in boiler installations, plumbing, heating repairs and servicing, radiator installations, powerflushing, Electrical Test & Inspect, emergency plumbing and electrical work.


Contact info

4.9

Excellent

TrustScore 5 out of 5

494 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Excellent, professional work. once again. Prompt, good value for money. The electrician, Hugo, was very knowledgeable and resourceful and quickly solved a difficult task. Happy customers.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service!

Called Ace Heat Monday morning for a non emergency job.. and the plumber was with me by the afternoon and job completed there and then..with a follow up visit 8.30 the following morning for a bit of electrical work. Had been trying to find a plumber in Bath for over 2 weeks and was let down by 3 companies so this was refreshing service! Brilliant engineers. Everything was well communicated, super fast appointment, top notch work, all cleared up perfectly. Couldn’t ask for more. Will 100% use again ⭐️⭐️⭐️⭐️⭐️

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very pleased with the response we received from ACE Plumbing. Liam attended our house to replace a leaking valve and deal with a noisy heating system. Very prompt, professional and knowledgeable, with a good explanation of what he was doing to address the issues. An excellent service from start to finish.

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

PROBLEM FIXED PROMPTLY AND SATISFACTORILY

After expressing dissatisfaction about the work done on my central heating system, ACE Energy sent an engineer promptly to investigate the issue. The engineer (Jack) rapidly identified the issue, kept me informed, fixed it quickly without fuss. The system now appears to be working in an even more efficient manner than before the pump was replaced and the various valves.

September 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great service at a reasonable price

I called Ace as we had an electrical issue which left us without lights in one room. They were able to come and see us that day and resolved the issue within a few hours of my contacting them by replacing some ceiling lights. I used Arcs & Sparks for many years and will continue to use Ace (as they have become) as their service is always excellent

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

You can talk to a real person on the…

You can talk to a real person on the phone to book appointments or discuss any special requirements. (Confirmation by text) I have used this company quite a lot over several years for both plumbing and electrical work and have always found them reliable and good. The one time when there was a small issue, a plumber was sent out immediately to fix it. I have confidence and trust in this company

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Ashley, Joe and Alfie fitted new radiators in my entire house. They worked incredibly hard and efficiently as a team, they were very pleasant and polite and they even cleaned up and made good afterwards. I was really impressed and pleased with everything. The company as a whole seem very professional. My small experience with them is that they are friendly and helpful, very organised and do a great job! I also felt that they keep their prices as reasonable as possible! Thank you so much!

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

When I rang

When I rang, someone answered quickly and was very helpful. Someone came round the same afternoon and sorted the problem for me.
I would certainly recommend them.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler service

Engineer was polite and friendly. Kept me informed of estimated arrival time. Very respectful of my property. As always an excellent service. I would highly recommend ACE energy ( have used many times). Thank you.

July 19, 2024
Unprompted review

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