Aconveyancing Reviews 87

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some customers also noted initial delays, particularly with searches or the start of the process, and a few experienced issues with communication or a lack of updates, especially when there were changes in solicitors. A small number of people were dissatisfied with the perceived lack of progress or responsiveness from certain individuals, leading to frustration and extended timelines.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers frequently praise individuals like Hollie, Grace,... See more

Service

Reviewers highlight positive aspects of service, with many praising the prompt communication, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the promptness... See more

User experience

People report positive experiences with the user experience. Customers describe the process as excellent from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hollie was excellent in keeping us updated and guiding us through the whole house selling experience. We liked the online form filling as it was easy to see what we had done and what was still outstan... See more

Rated 5 out of 5 stars

A conveyancing was recommended to me by couple of people based on their previous experience. Jane and Louise were really good. As it's been 18 years since we purchased our last house, we didn't have a... See more

Rated 5 out of 5 stars

I feel very lucky to have been allocated Hollie to handle my house sale and purchase. From start to finish she was outstanding – always clear, responsive, and on top of everything. What could have b... See more

Rated 5 out of 5 stars

If I could add more stars I would. As a self employed agent, it’s so refreshing when I know Hollie and Grace are my conveyances. They work tirelessly and their communication is second to none. I re... See more


Company details

  1. Legal Services & Government

Written by the company

Specialist and Dedicated Conveyancing firm offering a highly professional, personal and efficient service at a competitive price


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

DON’T LIE TO CLIENTS …

Unfortunately I have had to add another review in regards to the disgusting behaviour that I have experienced with this company. Instead of trying to resolve my complaint and move forward their actions were being defended without research or investigation. They were not willing to refund monies paid and blamed me for their shortcoming’s which led me to threaten dispute with my bank provider. All information was provided accordingly and on time. Don’t be fooled and stay well away

December 5, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Moving Experience

Emma has offered a huge amount of support throughout the entire process. When we stumbled upon some fairly big complications, she was able to keep things moving with the sellers solicitors, and ultimately ensure that we were able to complete on the date we originally specified. A huge thank you to Emma and the team.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING!!!!!

We used AConveyancing for our move which completed last week (March 2021).
We were extremely happy with Heena who worked tirelessly to ensure our house sale and purchase was dealt with efficiently, with very little issues along the way. Heena made sure that everything was done perfectly and in a timely fashion, she truly is fantastic at her job and I can't fault her in the way that she dealt with us, how she transitioned our purchase and sale from beginning to end and how she kept us updated. I would definitely use AConveyancing again and would request Heena to run our case for us without a doubt.
Thank you so much Heena! You are amazing and should be congratulated on how hard you work!

March 19, 2021
Unprompted review
Rated 2 out of 5 stars

Very disappointing experience with Aconveyancing

Very disappointing experience with Aconveyancing a bit like dealing with Ryan Air, attractive quote but with hidden extras along the way, very basic with correspondence, print all your own stationery yourself etc.

I only agreed to use Aconveyancing as I was assured by them that all work would be dealt with from their Solihull office, however it soon became obvious that the Solihull office was only staffed by one person on a part time basis, when leaving legal documents at the Solihull office I had to leave them with other none related businesses in the same building.

The conveyancing work was dealt with by young staff at their Tamworth office making life difficult.

I would NOT use or recommend Aconveyancing to anyone looking for a conveyancing firm in the Solihull area.

December 6, 2019
Unprompted review

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