Very efficient. Customer service was great and informative. I felt taken care of the ladies there were great ,super helpful and I will continue doing business with Advance America. Thank you Happy... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hey Jill helped me merge my account so that i am able to access my account online instead having to come into the store! Very satisfied customer.
Company replied
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get... See more
Company replied
Ladies here are nice and professional they helped me in my time of need and the process is simple and fast I works with Melissa
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7108 Turfway Road, 41042, Florence, KY, United States
- 859-746-0049
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So convenient and helpful very quick…
So convenient and helpful very quick and easy! Jill is so great!!
August 12, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your response and comments regarding our services. We appreciate your business!
Melissa made it all easy and walked me…
Melissa made it all easy and walked me through everything !!!
July 31, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Melissa help me she is so good
July 8, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your response and comments regarding our services. We appreciate your business!
The ladies here are Very polite quick…
The ladies here are Very polite quick and efficient
June 18, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great experience people are very nice…
Great experience people are very nice and friendly
June 5, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Simple process
Simple process. The review was the most frustrating part.
June 1, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our Service Solutions Department line at 1-888-310-4238. Thank you
Jill was amazing
Jill was amazing ! Very humble and had such great hospitality!
April 11, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Hey Jill helped me merge my account so…
Hey Jill helped me merge my account so that i am able to access my account online instead having to come into the store! Very satisfied customer.
April 11, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that we were able to help merge your account and provide you with online access. We appreciate your feedback and are glad you're a satisfied customer.
Melissa Jill and Stacy were wonderful…
Melissa Jill and Stacy were wonderful to work with I would recommend this place
March 23, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that you had a wonderful experience. Thank you for recommending us; we appreciate your positive feedback and your business!
Did a fantastic job thank you
March 20, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Florence - 7108 Turfway Road
We are happy to hear that we could assist you well! Thank you for your positive feedback; it means a lot to us.
Reply from Advance America - Florence - 7108 Turfway Road
We appreciate your kind words; we are so happy you enjoyed our team's service, and we always aim to provide great customer experiences.
Great girls at this location
February 27, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We appreciate your positive review and are so happy we could provide the assistance that you needed with great customer service.
Always nice to know that you have…
Always nice to know that you have someone who can help when you need it!
February 27, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We appreciate your positive feedback. We are happy to be a reliable resource and provide the financial solutions you need. Have a great day!
This is a very easy loan application…
This is a very easy loan application process, nothing hidden, very transparent. Also their customer service is very good
February 2, 2026
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Ladies here are nice and professional…
Ladies here are nice and professional they helped me in my time of need and the process is simple and fast I works with Melissa
January 15, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that our team provided you with a simple and fast process during your visit.
The ladies here are great helped me get…
The ladies here are great helped me get that I needed in a timely manner I worked with Melissa
January 12, 2026
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your response and comments regarding our services. We appreciate your business!
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that approval was easy! We appreciate your feedback and will consider how to improve our offerings.
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Advance America came through
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get the part for my car to get it going they are the nicest people
December 11, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that we could assist you during a challenging time. We appreciate you acknowledging our team's helpfulness and are glad you had a positive experience. Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.