Very efficient. Customer service was great and informative. I felt taken care of the ladies there were great ,super helpful and I will continue doing business with Advance America. Thank you Happy... See more
Company replied
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See what reviewers are saying
Hey Jill helped me merge my account so that i am able to access my account online instead having to come into the store! Very satisfied customer.
Company replied
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get... See more
Company replied
Ladies here are nice and professional they helped me in my time of need and the process is simple and fast I works with Melissa
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7108 Turfway Road, 41042, Florence, KY, United States
- 859-746-0049
4.8
Excellent
116 reviews
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Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Advance America came through
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get the part for my car to get it going they are the nicest people
December 11, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that we could assist you during a challenging time. We appreciate you acknowledging our team's helpfulness and are glad you had a positive experience. Thank you for your feedback!
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Melissa is very very good ohhh m'y good…
Melissa is very very good ohhh m'y good 👍
Venez ici les amis mellisa m'a beaucoup aidé du cash direct
November 10, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great service from Melissa as she help…
Great service from Melissa as she help me to set up my account and receive my loan.
I highly recommend this service.
November 1, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your response and comments regarding our services. We appreciate your business!
The staff are great.
August 27, 2025
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Melissa helped me get what I needed the…
Melissa helped me get what I needed the process was fast will come back
June 23, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We're happy to hear that the process was fast and that you got what you needed. We appreciate your feedback and look forward to assisting you again in the future!
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Excellent service would recommend…
Excellent service would recommend Melissa was awesome
April 1, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide exceptional service and are glad you found it here.
Melissa and Jill were wonderful they…
Melissa and Jill were wonderful they have great customer service and got me in and out quickly I highly recommend this place
March 7, 2025
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very efficient
Very efficient. Customer service was great and informative. I felt taken care of the ladies there were great ,super helpful and I will continue doing business with Advance America. Thank you
Happy customer indeed.
Florence Jordan 12/26/24
December 24, 2024
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great customer service with no issues.
Great customer service with no issues.
December 11, 2024
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Melissa is Excelltent !
Melissa was very helpful and friendly. It was my first time and the experience was great! Would recommend to a friend. 10/10 !!!
November 2, 2024
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
EXCELLENT SERVICE!
Fast, friendly, non-judgmental experience. Thorough explanation of loan requirements, options and pay-back responsibilities.
July 9, 2024
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Y'all was very welcoming and helpful…
Y'all was very welcoming and helpful made everything so easy.thank you
March 29, 2024
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
No more service
Regular customers for years and for some reason can’t never greet me by name. Bad customer service.
February 10, 2024
Reply from Advance America - Florence - 7108 Turfway Road
Advance America values its customers and we will have someone personally contact you to discuss further.
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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