Very efficient. Customer service was great and informative. I felt taken care of the ladies there were great ,super helpful and I will continue doing business with Advance America. Thank you Happy... See more
Company replied
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See what reviewers are saying
Hey Jill helped me merge my account so that i am able to access my account online instead having to come into the store! Very satisfied customer.
Company replied
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get... See more
Company replied
Ladies here are nice and professional they helped me in my time of need and the process is simple and fast I works with Melissa
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7108 Turfway Road, 41042, Florence, KY, United States
- 859-746-0049
4.8
Excellent
116 reviews
Asks customers to review
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Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your comments regarding our service. Advance America values your opinion and will have someone contact you in the next two business days to discuss your concerns.
Have been a customer for about a year
Have been a customer for about a year. always look forward to seeing your employees in the Florence Ky store. A couple of occasions I have needed a few more days on my loan & they take care of making it happen. Always friendly & understanding. Glad I chose Advance America!
January 7, 2018
Unprompted review
Whose on first?
Confrontational,one off attitude,arch,smarmy, office has my fingerprints,my church affiliation,my deoderant,my lip sync,my drivers license, name of my cat,credit report,name of hooker client (refetence i don' want or need,who comes in and borrows the max,every month? She gets treated like a queen, i get looked at like a single tree stump in a field. I shave every day, strange.seldom use this borrowing facility,mgr talks like a robot,acta like a copy machine attebdant at kinkos high on speed.who knew?
December 28, 2017
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your comments regarding our service. Advance America values your opinion and will have someone contact you in the next two business days to discuss your concerns.
Rude customer service
One of the ladies were very rude!!! It was unacceptable! If you work with the public you should be greeted with a smile and talked to in a nice manor not with a rude and snobby attitude
December 6, 2017
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Thank you for your comments regarding our service. Advance America values your opinion and will have someone contact you in the next two business days to discuss your concerns.
The Girls in your office were very …
The Girls in your office were very helpful very knowledgeable and mostly important very caring
December 2, 2017
Unprompted review
Always great customer service
Always great customer service! Very polite and always professional
December 1, 2017
Unprompted review
Excellent Customer Service
Excellent Service, Courtesy and Respect
September 29, 2017
Unprompted review
Courteous and efficient employee.
September 14, 2017
Unprompted review
The staff who work there are so kind …
The staff who work there are so kind and understanding and it always amazes me every time I walk in they know my needs without even asking. Pam and Stacie are both not only great at there job, but they are wonderful in the way in which they treat those of us who they help.
Beverly King.
September 2, 2017
Unprompted review
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