Very efficient. Customer service was great and informative. I felt taken care of the ladies there were great ,super helpful and I will continue doing business with Advance America. Thank you Happy... See more
Company replied
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See what reviewers are saying
Hey Jill helped me merge my account so that i am able to access my account online instead having to come into the store! Very satisfied customer.
Company replied
Advance America came through when I need help the most. Didn't have the extra money for car repair could have lost my job if it wasn't for the helpful lady's of this store. I got money I need to get... See more
Company replied
Ladies here are nice and professional they helped me in my time of need and the process is simple and fast I works with Melissa
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
7108 Turfway Road, 41042, Florence, KY, United States
- 859-746-0049
4.8
Excellent
116 reviews
Asks customers to review
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The ladies here are awesome and always…
The ladies here are awesome and always get me squared away, without any issues. Thank You! :-)
March 16, 2020
Unprompted review
Never had aa bad experience there
Never had aa bad experience there, always respectful and helpful.
March 2, 2020
Unprompted review
Stacy the manager N shanie were…
Stacy the manager N shanie were awesome.
...together they made it a comfortable process. And they are very smart about there work...
If you ever need some extra cash I highly recommend to see either of them...they treated me with the most highest respect...and they truly understand what it means to deliver a best in class customer experience....
January 29, 2020
Unprompted review
Great job ..ladies r always super…
Great job ..ladies r always super friendly..always ready to take of you .
January 14, 2020
Unprompted review
Great honest people
Great honest people. Awesome loan with great terms. Definitely recommend to anyone
December 7, 2019
Unprompted review
Awesome service
Stacy was great to work with. First person I thought of when I needed cash in a hurry!
November 10, 2019
Unprompted review
Excellent staff very friendly quick and…
Excellent staff very friendly quick and easy process
November 1, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Advance America - Florence - 7108 Turfway Road
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Always so friendly and the best…
Always so friendly and the best customer service. They all know me by name. It’s great to do business with such great people!!! Thank you!
October 8, 2019
Unprompted review
The ladies at the Florence office are…
The ladies at the Florence office are amazing. Always smiling and willing to help.
August 4, 2019
Unprompted review
Stacy and the crew always know how to…
Stacy and the crew always know how to make a guest feel welcome. With their large group of clients and situations arising they still acknowledge you are there. Excellent customer service is the only way I could actually explain it.
July 27, 2019
Unprompted review
Wanted to give a shout out to Sracy!!
Wanted to give a shout out to Sracy!!! I been a customer on and off for a few years,every time I come is she is so pleasant, friendly and always smiling! She is definitely an asset to your company!!!
Sincerely,
Tammi Mrazik
April 4, 2019
Unprompted review
Smooth
Smooth, simple process. I felt at ease the entire time. The staff is wonderful and very down to earth.
April 3, 2019
Unprompted review
I have been using Advance America for…
I have been using Advance America for several years.
I am always treated with dignity and professionalism by the fine staff.
This is valuable service, that provides financial assistance when needed most.
April 3, 2019
Unprompted review
This was my first time visit
This was my first time visit. They were very friendly, professional, respectful and expedient. I appreciated the technical and online receipts and communication. This up to date technology made it very easy and fast. I especially liked the use of their own checks. They made an unfortunate circumstance a very pleasant experience. Thank you.
February 24, 2019
Unprompted review
Yikes, borrowers.
One of the workers at the location I went to could not have been more idiotic. She counted someone’s cash 6 times and continued to mess up, which is fine, I think she was new, but it resulted in her yelling at the top of her lungs in frustration, and then laughing like it was a joke. I don’t expect top of the line professionals at an establishment for lowlifes, but I do expect the employees to not be maniacs. Also I feel that the interest rate to borrow in the first place was excessive.
February 9, 2019
Unprompted review
Reply from Advance America - Florence - 7108 Turfway Road
Advance America values your business and abides by guidelines established by Federal, State and local regulator in association with our products. As far as the customer service aspect, we will have someone personally contact you to discuss your experience.
Fast and simple
It was fast easy and they were helpful and answered all my questions
December 23, 2018
Unprompted review
The process is made easy and It helps…
The process is made easy and It helps to have this resource available.
December 12, 2018
Unprompted review
Pam and Stacy are always gracious
Pam and Stacy are always gracious, and extremely helpful whenever I come in, they are so pleasant, and always smiling and asking how I am and how my day was, they are THE BEST!!!
February 27, 2018
Unprompted review
the nicest people and so easy to work …
the nicest people and so easy to work with
February 7, 2018
Unprompted review
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