Recently retired and everyone especially the manager at this location on N. Shepherd are just wonderful. They made the whole process easy and they truly care :)
Company replied
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See what reviewers are saying
I received a call, from the company and the Customer Service Representative too time to explain the process of the loan.
Company replied
That CSR lady is so professional,nice and patient with me,I will be a lifelong customer w people like her working for AA.
Company replied
Just had the most positive experience at Advance America! Angela at the reception desk instantly brightened my day with her welcoming smile and professional demeanor. It's refreshing to find a p... See more
Company replied
Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2902 N. Shepherd Dr., Unit G, 77008, Houston, Texas, United States
- 713-861-0748
4.6
Excellent
105 reviews
Asks customers to review
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I believe what's important to people is being able to understand what they are getting into. You want to feel you are not getting involved ed with Fraud.
I received a call, from the company and the Customer Service Representative too time to explain the process of the loan.
August 4, 2026
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your response and comments regarding our services. We appreciate your business!
Terrible Company
First off I have not even received my money after a couple days. I was told it would be in my account the next day and that’s the only reason I took this stupid high interest rate loan. Second, customer service will not contact me after I reached out several times. Don’t mess with these people!
I called their customer service line and was on hold for 1.5 hrs before hanging up in frustration.
June 22, 2026
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Advance America You Are Best
Advance America is always here for me when I need them. They are so easy to work with. You are the best loan company.
December 12, 2025
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We appreciate you sharing your positive experience! We're happy to hear that our team was able to provide you with such ease and support when you needed it most. Thank you!
Lovely ladies my friend referred me
Lovely ladies my friend referred me, I was able to get approved, great customer service
November 20, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We appreciate you taking the time to share your positive experience. We are happy to hear that you were approved and pleased with our customer service.
Quick transfer
I was able to pay my current loan, and apply for a new loan within minutes to help me out. I had the money in less than 30 minutes on my account.
October 3, 2025
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We're happy to hear that you were able to manage your loan and apply for a new one so quickly. We're glad our services could provide such prompt access to funds. Thank you for your feedback!
Great place to do western union
Great place to do western union. Been here twice and there hasn’t been a long line. Ladies in here are very friendly.
August 29, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We're happy to hear that you find our location convenient for Western Union services. It's great to know you appreciate the friendly service and short lines. Thank you for your positive feedback!
Excelente service interest is not that…
Excelente service interest is not that bad if you pay off early.
August 11, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Lovely ladies easy to get a loan
August 11, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Loan process was easy girls are amazing
Loan process was easy girls are amazing
July 25, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Easy to understand the loan process
Easy to understand the loan process. The person who helped me, Angela , was very courteous and professional.
July 14, 2025
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We're happy to hear that the loan process was easy to understand. We appreciate your kind words regarding the courteous and professional service you received. Thank you for your feedback.
Tye entire process was not what I…
Tye entire process was not what I expected, used this to try and stay afloat but doesn’t seem too advanced
July 4, 2025
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We're happy to hear that our team members were able to assist you effectively. We appreciate your positive feedback and thank you for sharing.
Very helpful loan process was easy lots…
Very helpful loan process was easy lots of payment options
June 26, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We appreciate your positive feedback. We're happy the loan process was easy and that you found the payment options helpful to meet your needs.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Gracias por tu reseña positiva. En Advance America nos esforzamos por brindar el mejor servicio al cliente y estamos muy contentos de poder brindarle las soluciones monetarias que necesita. Qué tengas un lindo día.
My dad referred me everything was well…
My dad referred me everything was well explained
April 4, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I got pre-approved letter fast and eaay
March 24, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your kind words! We're so glad to hear you had a positive experience with our team. We appreciate your feedback and are committed to providing excellent service.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
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