Recently retired and everyone especially the manager at this location on N. Shepherd are just wonderful. They made the whole process easy and they truly care :)
Company replied
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See what reviewers are saying
I received a call, from the company and the Customer Service Representative too time to explain the process of the loan.
Company replied
That CSR lady is so professional,nice and patient with me,I will be a lifelong customer w people like her working for AA.
Company replied
Just had the most positive experience at Advance America! Angela at the reception desk instantly brightened my day with her welcoming smile and professional demeanor. It's refreshing to find a p... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2902 N. Shepherd Dr., Unit G, 77008, Houston, Texas, United States
- 713-861-0748
4.6
Excellent
105 reviews
Asks customers to review
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Girls are really nice loan was fast and…
Girls are really nice loan was fast and easy
February 3, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Bought a money order
Bought a money order
Great customer service
They only take cash for money orders
January 31, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
We appreciate you taking the time to share your experience. We're glad you found our customer service helpful. We understand that our policy of accepting cash only for money orders may not be convenient for everyone. We strive to provide the best possible service to our customers and are always looking for ways to improve.
Fast and easy
January 6, 2025
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Always nice in here
December 26, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast and easy
December 19, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast process and the girls were nice.
Fast process and the girls were nice.
December 18, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Just had the most positive experience…
Just had the most positive experience at Advance America! Angela at the reception desk instantly brightened my day with her welcoming smile and professional demeanor. It's refreshing to find a place where you're treated with such genuine respect and courtesy.
The best part was how thorough and patient they were with explaining everything. Unlike other places that rush you through paperwork, Icely took the time to break down each detail and ensure I was comfortable with the process. Her expertise was evident, and she had this wonderful way of explaining complex terms in simple, understandable language.
Their online system complemented the in-person service perfectly - all my preliminary information was already in their system when I arrived, which saved so much time. The whole process was streamlined and efficient, but never felt rushed.
The facility itself is spotless, with comfortable seating and even a water cooler for clients. Plenty of parking outside, and the location is super easy to find. This team really sets the bar for customer service excellence. Would absolutely recommend this location to anyone needing their services!
December 18, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
super facil y amables
December 11, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Icely was very helpful loan process was…
Icely was very helpful loan process was fast and easy
December 7, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Recently retired and everyone…
Recently retired and everyone especially the manager at this location on N. Shepherd are just wonderful. They made the whole process easy and they truly care :)
October 31, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Everything was easy to understand…
Everything was easy to understand ladies were amazing
October 20, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Great place to do western union
Great place to do western union. The line is never long. I mean it. Also Angela is a saint and a scholar. Easily the best woman I have ever met.
October 27, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast and easy
October 22, 2024
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
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