Recently retired and everyone especially the manager at this location on N. Shepherd are just wonderful. They made the whole process easy and they truly care :)
Company replied
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See what reviewers are saying
I received a call, from the company and the Customer Service Representative too time to explain the process of the loan.
Company replied
That CSR lady is so professional,nice and patient with me,I will be a lifelong customer w people like her working for AA.
Company replied
Just had the most positive experience at Advance America! Angela at the reception desk instantly brightened my day with her welcoming smile and professional demeanor. It's refreshing to find a p... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2902 N. Shepherd Dr., Unit G, 77008, Houston, Texas, United States
- 713-861-0748
4.6
Excellent
105 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Employee who served me was…
Employee who served me was professional; respectful; and, clearly advised me on the application process.
January 15, 2020
Unprompted review
Thank you
Thanks to Advance I was able to move in my apt . I was approve the same day and the beautiful person who helped me was my angel sent. Thanks again Advance
December 18, 2019
Unprompted review
Always have a great experience and I am…
Always have a great experience and I am well tookin care of.
December 13, 2019
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You lost a customer over nothing
I decided to use this service because I started a new job and needed to pay some bills. I’ve been working extra so that I can pay this loan back which makes it difficult for me to take the time to stop by. And when I was going to pay the interest fee I checked my bank account to see How much I could pay them and noticed that they took $500 out of my bank account without telling me. So they basically called me and would not leave a voicemail so that knew that this was imperative and now I don’t have enough money to eat or have gas to work for a whole week. I’m still confused as to why they did that because they would’ve made more money off of me if they didn’t. I will now no longer ever consider using them again ever Or will I recommend them to anyone that I know. I will also now have to use their competitor to help me get through this next week which puts me back into a bind again. Very unhappy and displeased
October 17, 2019
Unprompted review
Reply from Advance America - Houston - 2902 N. Shephard Dr., Unit G
Your comments are important to our business and relationship. Advance America will have someone contact you soon regarding your comments.
Advance America is always there to help…
Advance America is always there to help me when I'm in a pinch. I could use my credit card instead and plan to pay it off but I usually just keep paying monthly adding on the dreaded interest. This way I know I will pay this timely. Thank you Advance America
August 4, 2019
Unprompted review
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