Advance America is a good company and they really have a good customer service team in-store or even over the phone. They always provide great customer service and support whenever you needed cash/mo... See more
Company replied
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Very helpful, you all have been professional in understanding my needs always. I have been with Advance America for years, it was also nice when the stores was open where I live interacting with the t... See more
Company replied
At advanced America, they are all very friendly and very professional. They will take down all of your information and put together a loan that suited just for you. Their rates are reasonable and the... See more
Company replied
I love this location, the staff is very friendly and informative, I generally get the same young lady and she is very kind and takes her time breaks everything down.I would definitely recommend anyone... See more
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Company details
- Loan Agency
- Car Finance and Loan Company
- Financial Consultant
- Financial Institution
- Money Order Service
- Money Transfer Service
- Non-Bank Financial Service
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
9360 Mentor Ave, Unit H, 44060, Mentor, OH, United States
- 440-205-0650
4.8
Excellent
94 reviews
Asks customers to review
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Heather did so good!
Heather did so good!! She made me feel really good!!
August 14, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Heather was great and friendly!
August 14, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Advance America is a good company and…
Advance America is a good company and they really have a good customer service team in-store or even over the phone. They always provide great customer service and support whenever you needed cash/money right away. I will recommend them to anyone because they really helped me so many times. I love the employees who works in Mentor, Ohio location as well.
August 8, 2026
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Very helpful
Very helpful, you all have been professional in understanding my needs always. I have been with Advance America for years, it was also nice when the stores was open where I live interacting with the tellers like family treated me with respect. Continue to be great helping your customers with there financial needs.
August 7, 2026
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Hello my name is Alphonzo
Hello my name is Alphonzo, it was a pleasure to meet Joyce she was very professional with her work and she was very knowledgeable about how she handles things in the business. Thanks again.
July 9, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we are very happy to be able to provide you with the money solutions you need. Have a nice day.
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
At advanced fast, easy loan America
At advanced America, they are all very friendly and very professional. They will take down all of your information and put together a loan that suited just for you.
Their rates are reasonable and they will do what they can to make your loan experience perfect. Thanks again, folks.
June 23, 2026
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We are so pleased to hear that our team provided you with a friendly, professional, and personalized loan experience. We appreciate your kind words.
Heather is the very best
Heather is the very best! I always do my business with her! Excellent customer service and support from her!
April 30, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Heather always takes care of everything…
Heather always takes care of everything I need. She walks me through all the steps to make coming here easy. Thank you
April 29, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're happy to hear that you feel supported and that everything is easy for you. We appreciate you taking the time to share your positive experience with us.
I had an excellent experience as always…
I had an excellent experience as always with Mrs.Joyce she is the best. Very patient, knowledgeable about the entire process, Absolutely the best customer service. 🙌🏽
April 27, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate you taking the time to share your experience. We're happy to hear that you had such a positive interaction and that our team member provided excellent support.
very friendly and helped me a lot with my application
very friendly and helped
April 24, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate you sharing your experience with us, and we are so happy to hear that our team was helpful and friendly.
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America, we strive to provide the best customer service, and we're so glad we were able to deliver the financial solutions you needed. Have a great day!
I love this location
I love this location, the staff is very friendly and informative, I generally get the same young lady and she is very kind and takes her time breaks everything down.I would definitely recommend anyone to come here for financial service.They offer many different options that is feasible too you.You won’t regret stopping in and always being greeted with a smile. Ask for Heather upon entering she is the best
April 23, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're glad to hear that you enjoyed your experience at our location. It's wonderful knowing our team is friendly, informative, and provides excellent service. We appreciate you recommending us for financial services!
Excellent experience and excellent…
Excellent experience and excellent customer service working with Heather
April 21, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
I always have a great experience with…
I always have a great experience with Heather at the mentor location!
April 20, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're glad you enjoyed your experience at the Mentor location! It's wonderful to know that you consistently have a great experience. Thank you for your feedback.
Joyce was extremely helpful and…
Joyce was extremely helpful and pleasant. Always easy to do business in this mentor branch
April 20, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate you taking the time to share your positive experience. We are so glad that we could provide you with excellent service and assistance!
The customer service is always…
The customer service is always excellent at this branch by everyone! Thanks ladies!
April 17, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Heather is the very best in mentor store
April 16, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Heather's so knowledgeable and nice.
April 16, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent Service!
Every time I come in here, the experience is nice and friendly, they walk you through everything at your pace. Would recommend!
April 15, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
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