Advance America is a good company and they really have a good customer service team in-store or even over the phone. They always provide great customer service and support whenever you needed cash/mo... See more
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Very helpful, you all have been professional in understanding my needs always. I have been with Advance America for years, it was also nice when the stores was open where I live interacting with the t... See more
Company replied
I love this location, the staff is very friendly and informative, I generally get the same young lady and she is very kind and takes her time breaks everything down.I would definitely recommend anyone... See more
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At advanced America, they are all very friendly and very professional. They will take down all of your information and put together a loan that suited just for you. Their rates are reasonable and the... See more
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Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
9360 Mentor Ave, Unit H, 44060, Mentor, OH, United States
- 440-205-0650
4.8
Excellent
96 reviews
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Heather
Heather, at the Mentor store, was so incredibly accommodating, and was willing to help me make it work.
The process itself was quick, easy, and painless :)
November 16, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The lady was s nice and friendly she…
The lady was s nice and friendly she made me feel so welcomed there like I was part of a family.
October 26, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Heather was Very helpful ,you need more…
Heather was Very helpful ,you need more people in your Company !
October 14, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
The process was quick and easy
The process was quick and easy. Customer service was great. Heather was very professional, friendly and helpful. I will Recommend my family and friends. And I will use the service in the future.
Thanks again Heather!
September 14, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Tina at the mentor office made my…
Tina at the mentor office made my transition go very smoothly she answered my questions she went above and beyond to try to help me thank you Tina
July 7, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very professional and easy!!
January 12, 2023
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Advance America was awesome
Advance America was awesome. Very fast and the application was extremely easy. The money was in my account within 5 minutes. Extremely satisfied
February 8, 2022
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
-Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I was in the area and stopped into the…
I was in the area and stopped into the Mentor Ohio location to reloan
The entire process went very quickly and efficiently
Employees there ( Tammy and Tracy, I think) were friendly and helpful
October 1, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for working with Advance America to resolve your issue. If there is anything else we can assist you with, please contact us at comments@advanceamerica.net or 844-562-6480. Thank you!
Was very polite and very helpful
Was very polite and very helpful. Made sure that I knew what going on. Answered all my questions.
September 3, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Awesome in mentor .
August 6, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Very good experience with my last loan
Very good experience with my last loan. Representative was very knowledgeable about the entire loan process and was able to easily guide and explain to me the complete loan process
July 20, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
It was a very good experience
It was a very good experience. She made everything easy to understand and told us all of our options. Very smooth transaction. Would highly recommend.
July 9, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Ms Tonya and Ms
Ms Tonya and Ms. Tracey the simply the best. They make it very easy to complete the loan process. The two of them are a great asset to the Advance America family..,. Thank you ladies.
May 5, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Tracey Did A Great Job Getting My Loan…
Tracey Did A Great Job Getting My Loan Through Quickly And Efficiently.
March 2, 2021
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Keith: Thank you for your positive review. At Advance America, we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The staff is out standing very…
The staff is out standing very professional an always very under standing kind
December 12, 2020
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Your business is important to us, thank you for your response!
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Your business is important to us, thank you for your response!
Staff was very helpful and polite
Staff was very helpful and polite. It was fast and easy.
payments to fit your budget!
December 2, 2020
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
I'm a return customer and was expecting…
I'm a return customer and was expecting to get in and out. Tonya was having issues with the computer system. Talked with her supervisor and the problem was with the system. She went out of her way to help me take pictures of needed information and load them to the application I had started online. With my phone! She was very professional the whole time. She said lets give it one last try after all the needed documents were sent. After a few minutes of waiting it went through. I was able to leave with my funds. Thank you
September 30, 2020
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
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