Advance America is a good company and they really have a good customer service team in-store or even over the phone. They always provide great customer service and support whenever you needed cash/mo... See more
Company replied
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See what reviewers are saying
Very helpful, you all have been professional in understanding my needs always. I have been with Advance America for years, it was also nice when the stores was open where I live interacting with the t... See more
Company replied
I love this location, the staff is very friendly and informative, I generally get the same young lady and she is very kind and takes her time breaks everything down.I would definitely recommend anyone... See more
Company replied
At advanced America, they are all very friendly and very professional. They will take down all of your information and put together a loan that suited just for you. Their rates are reasonable and the... See more
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Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
9360 Mentor Ave, Unit H, 44060, Mentor, OH, United States
- 440-205-0650
4.8
Excellent
96 reviews
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Heather's so knowledgeable and nice.
April 16, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Excellent Service!
Every time I come in here, the experience is nice and friendly, they walk you through everything at your pace. Would recommend!
April 15, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Great service and super friendly
April 15, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're glad you had a great experience. Thank you for sharing your positive feedback with our team; we appreciate it.
i love working with heather to get the…
i love working with heather to get the loan and shes very polite i would remadien every one to see her
April 9, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Very wonderful and nice people who work…
Very wonderful and nice people who work for this company. Never had any issues. Fast service and very helpful. :)
April 9, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Heather was the best,very friendly and…
Heather was the best,very friendly and helpful, explained all the details. I would highly recommend Advance America to anyone that needs fast cash ,very easy to receive money 🙂🙂🙂🙂🙂
April 9, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Heather
Heather
She is the kindest and the most caring person I have had the pleasure to work with.Heather took the time to explain the process .she made it easier to ask for a loan.Thank you
April 9, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Loan Appreciation
Heather was fantastic made a stressful decision an easy process. Would recommend Advance America to anyone that needs quick loan
April 8, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your response and comments regarding our services. We appreciate your business!
Great service
Great service! Always welcoming when I come in. Number 1 reason I remain a customer.
March 27, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate you being a customer and are so happy to hear that you feel welcomed by our great service. Thank you for your positive feedback!
Highly recommend this location
Highly recommend this location. The staff always greet me and has great customer service.
March 13, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate your recommendation and are glad to hear that our staff greets you with great customer service. Thank you for sharing your positive experience!
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We appreciate you taking the time to leave us this positive feedback. We are so happy we could provide the assistance you needed.
Great customer service
Great customer service. The company is there when you need them. My money was in my account within the hour of me applying.
February 9, 2026
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
One Strike, Your Out!
I've waited two months, to try to reapply for another loan. I've been speaking with Customer Service Rep. Heather about receiving another loan.
February 3, 2026
Unprompted review
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-479-2026. Thank you.
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Very understanding care and really try…
Very understanding care and really try to help you
September 22, 2025
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Fast process.
August 8, 2025
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Paid off my loan early easy to reapply
Paid off my loan early and was right away offered another great easy and efficient offer to reapply. The current heat wave has caused a high utility bill. The current economy is such that grocery expenses are costly as well. I needed an advance to get my budget under control Advance America makes that possible for me. I had to get a new debit card as well due to a data breach. It was very easy to disconnect my old debit card and enter my new one for my reapplication. Advance America cares about people and there everyday needs
July 30, 2025
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're happy to hear that reapplying was easy and efficient for you. We appreciate you sharing how our services helped you manage your finances during these challenging economic times and with unexpected expenses. We value your feedback.
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
We're happy to hear that you had a fast, accurate, and nice experience. Thank you for your positive feedback; we appreciate it.
The courtesy and friendly experience of Advance America
My experience with Heather on May 7th at the Mentor, OH location will always be a pleasure for me. She made me comfortable from the moment I came through the door. She explained all details of what was available for me. Very good in what her job title is about. I would always remember her smile too. Thank you Heather for ur great customer services.
May 7, 2025
Reply from Advance America - Mentor - 9360 Mentor Ave, Unit H
Thank you for sharing your positive experience. We are delighted to hear that you had such a pleasant interaction with our team member. It is wonderful to know that you felt comfortable and well-informed throughout your visit. We are proud of our team's commitment to providing excellent customer service, and we are grateful for your kind words about our team member's helpfulness and friendly demeanor.
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