Maria was so very professional… She was superb… The world needs more people like her. She was very kind and she went far above and beyond. She deserves much respect and recognition. I can’t thank her... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
YES -- I was behind on making that payment due to couple of challenges at that time. Advance America gave me an extension and were also compassionate about reminding me by phone/eMail. That... See more
Company replied
Great service Elvin assist me with my loan and he was very professional and knowledgeable he took his time and explained all, unfortunately don’t need another debit but I will consider the PM card, my... See more
Company replied
Each time I stopped by the store located on Springs Road, Vallejo, I was treated professionally by the Branch Manager Joanne Giarletto (branch #1020). The process was simple and quick and I was able... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2299 Springs Road, 94591, Vallejo, CA, United States
- 707-648-3253
4.8
Excellent
116 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jennifer was so sweet
Jennifer was so sweet. Quick making a payment and pulling out a payday loan.
August 29, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Taking out a payday loan was so fast…
Taking out a payday loan was so fast and easy, thank you to Jennifer for helping me out.
August 26, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
We appreciate your positive feedback. We're glad that your experience was fast and easy, and we could provide the financial solutions you needed.
What made my experience ,Mr. Elvine so great was…
What made my experience so great was working with Elvin he was through and it didn't take the entire morning/afternoon he was very patient with me gathering docs i needed , I will return. Very Satisfied Customer
August 23, 2025
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Elvin was such a wonderful person
Elvin was such a wonderful person. His customer service was outstanding!
August 12, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Elvin has great customer service and he…
Elvin has great customer service and he was straight to the point. We need more people like Elvin in the world.
August 12, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Came back for a payday loan and…
Came back for a payday loan and everyone was amazing and quick.
July 25, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Elvin and jennifer were so helpful with…
Elvin and jennifer were so helpful with completing my western union transaction.
June 30, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Alvin was such a gentleman and a…
Alvin was such a gentleman and a wonderful customer service
June 30, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
Very friendly staff
Very friendly staff. Elvin is always kind when I am in a pinch and need cash.
June 27, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
We appreciate your positive feedback. We are happy that our staff was able to provide you with the assistance you needed during a difficult time.
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Easy access
June 19, 2025
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and we are very happy to be able to provide you with the money solutions you needed. Have a nice day.
Came to Vallejo Advance America need…
Came to Vallejo Advance America need ing a temporary loan. Elvin greeted me with a smile and told me what I needed for a loan. I provided everything he needed. Was approved and I'm happy. He made sure he explained terms and conditions. I appreciated that. Got my loan. Was able to take care of a situation I had. Thank you Elvin. Will come again.
May 13, 2025
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
I enjoy this app and service because…
I enjoy this app and service because when I'm late with payment you are Patient with me and give other options 🙂
April 15, 2025
Reply from Advance America - Vallejo - 2299 Springs Road
We appreciate your kind words and are glad to hear that you find our service helpful. We strive to be understanding and offer flexible options to our customers, and we're pleased that you've experienced this firsthand.
I had a good experience with your…
I had a good experience with your employee named Nasa. She was very professional and all of my questions were answered.
March 3, 2025
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review!! At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!!
I did my application online
I did my application online. It didn’t take no time. Got a response back within 10 minutes let me know I was approved. The young lady that did call was very nice and helpful on the questions that I ask the money was in my account when she said it would be there.
January 7, 2025
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Online and in-person transactions (my choice)
Excellent service and business! The ability to work with your business online and in person (my choice). I love it.
June 1, 2024
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Each time I stopped by the store…
Each time I stopped by the store located on Springs Road, Vallejo, I was treated professionally by the Branch Manager Joanne Giarletto (branch #1020). The process was simple and quick and I was able to obtained a payday loan in less than 10 minutes. I am a repeat customer and I only go there because of Joanne. She is very knowledgeable and very flexible on the due date. She is a great asset to the company and she has a great attitude and very helpful. Keep up the good work!!!!!
May 2, 2024
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
Joanne in the Vallejo California is the…
Joanne in the Vallejo California is the best. Very helpful, friendly and pleasant.
April 13, 2024
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day.
Amazing service!!…
The ease of the application process and the ridiculous delivery!! Amazing! Thanks so much! Had a few medical issues that stretched me beyond my means and my prescription prices!!
December 29, 2023
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.