Maria was so very professional… She was superb… The world needs more people like her. She was very kind and she went far above and beyond. She deserves much respect and recognition. I can’t thank her... See more
Company replied
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See what reviewers are saying
YES -- I was behind on making that payment due to couple of challenges at that time. Advance America gave me an extension and were also compassionate about reminding me by phone/eMail. That... See more
Company replied
Great service Elvin assist me with my loan and he was very professional and knowledgeable he took his time and explained all, unfortunately don’t need another debit but I will consider the PM card, my... See more
Company replied
Each time I stopped by the store located on Springs Road, Vallejo, I was treated professionally by the Branch Manager Joanne Giarletto (branch #1020). The process was simple and quick and I was able... See more
Company replied
Company details
Advance America is a licensed and regulated lender providing convenient loan options online and in store.
Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.
Contact info
2299 Springs Road, 94591, Vallejo, CA, United States
- 707-648-3253
4.8
Excellent
116 reviews
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Excellent customer service
October 4, 2021
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your positive review. At Advance America we strive to provide the best customer service and are so happy we could provide the money solutions you needed. Have a great day!
I was got assistant asap without a…
I was got assistant asap without a hassle for a emergency
December 3, 2020
Reply from Advance America - Vallejo - 2299 Springs Road
Your business is important to us, thank you for your response!
Staff are friendly and kind
December 3, 2020
Reply from Advance America - Vallejo - 2299 Springs Road
Your business is important to us, thank you for your response!
Great customer service.
November 21, 2020
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your response and comments regarding our services. We appreciate your business!
Always fast and friendly staff
Always fast and friendly staff. I love that transactions are paperless. Appropriate measures in place during pandemic to keep customers and staff safe.
August 25, 2020
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your response and comments regarding out services. We appreciate your business!
Inside the location was very clean and…
Inside the location was very clean and near. All employees were extremely friendly and nice. Very courteous. I recommend advance American and will definitely return.
July 17, 2020
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your response and comments regarding out services. We appreciate your business!
Very good customer service 15+ years!
May 5, 2020
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Thank you for your response and comments regarding our services. We appreciate your business!
They are always so cheerful and…
They are always so cheerful and helpful🤗
April 4, 2020
Unprompted review
Reply from Advance America - Vallejo - 2299 Springs Road
Your business is important to us, thank you for your response!
Building back from loss..they are a friendly asset for those in need...
Everyone there is super friendly and respectful- their personal customer service is 5-Star. Lending from them and paying back is so easy. i am just starting out again, building from ground zero, and their policies and ethical treatment of customers are refreshing and helpful Thanks to your entire Vallejo Team! You are truly a valuable asset to the local Vallejo community.
March 7, 2020
Unprompted review
You guys was very respectful and…
You guys was very respectful and professional. Personality brings about people or deter people from a place of business. I have to say-the team of people that I encountered at y’all place of business was the (BAP). Thanks for your kindness and patience with this senior citizen. D.H.
January 18, 2020
Unprompted review
Great Customer Service 👍
Great Customer Service 👍. The staff is always very friendly and welcoming. They are always helpful and willing to work with you 😊.
December 17, 2019
Unprompted review
Very polite new guy.
Very polite, always professional and quick. There was a new gentlemwn that assisted me. He was very helpful and polite.
December 11, 2019
Unprompted review
Their are pretty good to me excellent…
Their are pretty good to me excellent thank u again .... Five star ....
November 25, 2019
Unprompted review
The agents at the store in Vallejo are…
The agents at the store in Vallejo are the best! Great customer service and always willing to provide quick and easy service. They make a stressful transaction seem relaxed, by the time you leave. Keep up the excellent work. Cheers Joe B.
October 26, 2019
Unprompted review
Always friendly
Always friendly, great customer service. Very polite and welcoming. Love coming here to conduct business.
April 14, 2019
Unprompted review
Very knowledgeable service rep and very…
Very knowledgeable service rep and very nice and hospitable.
March 27, 2019
Unprompted review
Having dealt with Advance America in…
Having dealt with Advance America in the past, I came back because of the ease of the transaction.
This was even easier than I was expecting. Thank you
March 6, 2019
Unprompted review
The staff was very courteous and…great customer service
The staff was very courteous and helpful. Thank you!
December 24, 2018
Unprompted review
The customer service is excellent and…great service
The customer service is excellent and friendly
December 22, 2018
Unprompted review
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