Do not use this company if you have red Mazda paint as they cannot repair this without it having the 'orange peel' effect. Went back twice and still awful (brought it back in the rain too to try and... See more
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I unfortunately hit a large deer and sustained quite a bit of damage to my golf. One quick form filled in online resulted in ADWilliams phoning me to arrange the repair. I was able to drop the car off... See more
Company replied
AD Williams were kind, thoughtful and efficient. I had gone over a 'ninja' bollard in a car park causing a bit of the bumper to be scraped away and they sorted my car our completely - insurance and al... See more
The Horley workshop did a truly magnificent job restoring the body work on my Volvo saloon to make it as good as new, just from the factory. Not only that, but the work was undertaken speedily - with... See more
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Copthorne Bank, Copthorne, RH10 3JF, Crawley, West Sussex, United Kingdom
- 01342 713 415
When booking-in the car I found the…
When booking-in the car I found the assistance dealing with making the arrangements, the temporary use of another vehicle and the general approach of a high standard. The work was carried out swiftly and on-time and although there was one small issue this was rectified immediately and with no fuss.
July 19, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
5 stars
Came and collected my car
Repairs were done promptly
Good communication throughout
Car was hoovered inside and cleaned outside prior to being returned.
Thanks so much.
July 25, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Overall AD Williams was very good
Overall AD Williams was very good
Areas for improvement
Repair tracker to be kept up to date
Better phone communication
Many thanks
July 17, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Managed my repair on time and within…
Managed my repair on time and within quote, although told on collection a lot of work went into the repair. I obviously know where the damage was , now unable to detect .
I would recommend AD Williams
Great job thank you again.
July 11, 2024
Reply from AD Williams - Crawley
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Repair :-| Collection :-|
My they offered to collect my car, wasn't too pleased with hearing it open up down the road with a cold engine. Satisfactory repair, after I sent it back into the body shop to buff down the orange peel paint effect. It Shouldn't go out like that. Basic finishing.
June 28, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
They repaired my car on time and…
They repaired my car on time and brilliant work on it
June 26, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Outstanding garage!!
Where do u start., communication was absolutely outstanding! Each and every person was extremely friendly, polite and so helpful! They was extremely efficient with collecting my car and very thorough and prompt with the fixing of my car and even took my hire vehicle so I could swap and just drive my own car away! I was upset that my car had been damaged and they was so good with me and kept me informed on everything I honestly cannot recommend this garage enough! They went above and beyond to make my experience so smooth a massive 10 stars from me and will be recommending this garage to everyone
June 25, 2024
Reply from AD Williams - Crawley
Thank you for taking the time to leave such a fantastic review, we are delighted to hear of your positive experience at AD Williams. I have passed your comments on to the relevant site.
AD Williams Coachworks – Customer Care Team
Great communication and excellent repair.
Great communication throughout the time my car was in for repair. It didn't take long to get my car back and it had also been cleaned inside and out. I chose AD Williams because of the good reviews and I was not disappointed.
June 19, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Simon was very customer focused
Simon was very customer focused, keeping us updated with the progress and the options available to us.
Helpful and friendly. Can't fault the service.
June 11, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Attention and Professionalism.
June 4, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Attention to quality and detail. Repairs here were carried out as to my…
Repairs here were carried out as to my expectations as I have used AD Williams before. Staff very polite a shout out to the girls at reception and Simon who’s personal help carried the day. From start to Finnish I encountered not one problem. A very professional repair establishment
May 28, 2024
Unprompted review
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
No Hassles and a great job
June 3, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Had my car repaired with A D Williams…
Had my car repaired with A D Williams and the communication and compassion was great. Went above and beyond to get me back on the road. Would 100% recommend
June 10, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great responses kept me in the loop all…
Great responses kept me in the loop all the time ty car looks great
June 6, 2024
Reply from AD Williams - Crawley
We appreciate you taking the time to leave a review. Your feedback is very important to us.
If we can be of any further assistance, please don’t hesitate to contact us.
AD Williams Coachworks – Customer Care Team
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great customer care. From start to finish.
Great customer care telephone manner. Also from picking my car up to get repaired. Explained the process with my car getting a rear bumper re painted. Very good all round service highly recommended.
May 20, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
Great Service…
Excellent communication and customer service, very impressed with the reception admin staff who dealt with me. Unfortunately my vehicle was not able to be fixed but it was a fast efficient service by this garage.
April 29, 2024
Reply from AD Williams - Crawley
We really appreciate you taking the time to share your feedback with us, and it’s great to hear you received such a great level of customer service, if we can be of any further assistance please don’t hesitate to get in contact.
AD Williams Coachworks – Customer Care Team
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