AD Williams - Crawley Reviews 262

Would highly recommend

Really good communication throughout the process and the repair looks amazing! Thank you

I have used AD Williams three time snow both privately and via insurance and I will not hesitate to use them again should I need to.
I have found their customer service to be excellent each time and work completed to a high standard.
I will recommend them to anyone who needs car accident repairs.

Quick and easy to arrange everything I needed.
Repair was done earlier than estimated timelines too, which was nice.

AD Williams provided a timescale and delivered on time… their work was professional and the finished result was perfect. I couldn’t have asked for more. Thank you everyone x

Really polite and helpful Office staff and colleagues delivering courtesy car and subsequently ,my repaired vehicle.

So happy with the service provided & the repair. On point with everything included how fast their communication & my repair was dealt with. Without any hesitation, I can fully recommend AD Williams in the future. Perfect 10/10 Thanks for being so understanding & helpful, really appreciated it.

The Horley workshop did a truly magnificent job restoring the body work on my Volvo saloon to make it as good as new, just from the factory. Not only that, but the work was undertaken speedily - with out my asking they gave my car priority status. Their quote was significantly lower than others I received and they gave me a discount for cash .Finally they offered to pick me up from home - almost 20 miles away - to collect my car. Fantastic value for top quality workmanship. I am recommending them to all my friends and contacts. Thanks so much.

Mark Underwood has amazing customer service. Always goes above and beyond. He is extremely knowledgable and always goes that extra mile to make the customers feel looked after. Highly recommend this company :)

Brilliant job on the paintwork and always return your calls and emails.

They kept me informed always . They told me what to expect , the service was amazing . Highly recommend them , they go way and above what that have to do . Melanie from Surrey

Terrible body shop, avoid at all costs.
Don't bother raising anything to management, they let Simon Martin lie to DirectLine to avoid having to actually complete a repair and now we are left with a car that is not repaired.

Good service. Took my van in to have the rear doors repainted. Completed on time. Well done to Simon and his team.

Received my car back from AD Williams Copthorne and I am very impressed. They have fixed it well and liased with the insurance company completely and have been professional and efficient as well as friendly and knowledgeable. I would recommend them to everyone else!

I never write reviews but felt compelled to make a ‘ salute’ after such a great experience with Simon and his team at AD williams ! They did an incredible job on our VW car - it even came back clean and sparkly inside and out!!
Great service- so positive and helpful and the insurance company (Jan @ motor claims network ) were wonderfully thorough and efficient in regards to insurance and car hire while our vehicle got fixed!!

I was so impressed - that took all the stress out of a pretty stressful / potentially expensive situation!!
Brilliant!!
Highly recommend!!

AD Williams were kind, thoughtful and efficient. I had gone over a 'ninja' bollard in a car park causing a bit of the bumper to be scraped away and they sorted my car our completely - insurance and all. It looked perfect afterwards. They also lent me a unicorn (courtesy car!) for interim travel. Hugely appreciated - staff were really friendly and polite.

Just want to say thank you to the team at AD Williams Crawley after I was involved in a non-fault accident and my car needed to be repaired. A special thank you goes to Jay who really went above and beyond! Jay ensured that I was kept in the loop, meaning I felt confident that my repair was up to a high standard and he even stayed past his working hours to allow me to collect my car, so that I didn’t need to take time off work… thank you, Jay! Really pleased with the standard of repair and the whole team are a delight! Thank you AD Williams for making a stressful situation, somewhat less stressful! ☺️

Absolutley outstanding customer service, friendly and professional with the quality of repair to my vehicle being faultless.
A big thank you to Simon, Mark, Lauren, Jay and of course the rest of the team who did the work.
You truly are the unsung heroes ..
Thank you for a seamless service

I used AD Williams - Crawley last year and was extremely happy with the work that they did for me. I called upon their service once again last week and am delighted with the outcome. I am naturally "car proud"; the body work job was small but important to me that it was repaired to a factory finish. Simon the site manager was in regular contact with me and the repair was completed in days and to perfection. A big thank you to Simon and the Team. Highly recommended.

Friendly service and support.
Easy to change repair date du to unforseen circumstances.
Repair took a while longer than anticipated due to parts waiting time. But very satisfied with the result!
Definitely would recommend this repair service.