I recently had my car door repaired by AD Williams. There were some issues with setting up the appointment (between my insurer and AD Williams). However once the car was collected everything ran smoot... See more
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Once the process started and my car was collected it was swift, professional and the repair was totally great. I would recommend AD Williams to anyone who has bodywork issues with their vehicle.
Very helpful especial chris kept me up to date on a regularly
Vehicle came back with faults Quality control needs improvement Staff very helpful
Company details
Written by the company
At AD Williams we know that being without your vehicle can be an inconvenience. That’s why we offer a hassle free service, completing every repair as quickly as possible whilst ensuring outstanding quality. It’s no accident that we are BSI accredited accident repair centres. We’ve been helping motorists get back on the road after accidents for more than 30 years. Our state of the art body shops are fully equipped to meet manufacturers’ standards for your peace of mind. We only use genuine replacement parts to maintain the safety, integrity (and value) of your vehicle. Our highly trained technicians’ workmanship is guaranteed for three years. We use the latest repair technology including Smart Repair (Small Medium Area Repair Technology) and tackle all types of repair including small scratches, dents, alloy wheel refurbishments and windscreen repairs. We’re a one stop shop for first class, rapid repairs and can manage all the insurance paperwork and negotiations on your behalf. Find our nearest garage to you.
Contact info
Eskdale Road, Uxbridge, UB8 2RT, London, Middlesex, United Kingdom
- 01895 813676
3.2
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from AD Williams - Uxbridge
Thanks for the review!
My experience with AD Williams Uxbridge…. GREAT!!!!
My experience with AD Williams Uxbridge was great. Very helpful everyone. From Shel the receptionist to the drop off guy Bob who picked up and dropped my car. Would recommend AD Williams to everyone.
December 26, 2020
Reply from AD Williams - Uxbridge
Thanks for the great review!
Well the day you took my car for…
Well the day you took my car for repairs ,AD WILLIAMS was ment to bring a courtesy car, that did not happen all I was told is we forgot to bring the car we will bring it tomorrow, then for the next 3 days I could now get through to you , and then a week later whe I managed to get through to you someone there told me that my car is total loss so and I have to deal with my insurance now ,
December 24, 2020
Reply from AD Williams - Uxbridge
Thanks for the review. We will use the feedback to improve our service.
The collection and delivery service was…
The collection and delivery service was good. Although the reports that came through were a little confusing with the terminology. I couldn't get onto the app to see progress so I had to keep emailing for an update rather than being told.
December 21, 2020
Reply from AD Williams - Uxbridge
Thanks for the review and feedback. This will help us improve our service!
Delighted with the repair and finish.
December 14, 2020
Reply from AD Williams - Uxbridge
Thanks for the great feedback!
Great customer service
Great customer service, quick efficient team. Fab repairs, car looks perfect again. Thank you
December 12, 2020
Reply from AD Williams - Uxbridge
Thanks for the great feedback!
Very happy with the fast service car…
Very happy with the fast service car was clean and very polite I will recommend
December 10, 2020
Reply from AD Williams - Uxbridge
Thanks for the great feedback!
Great work done
The repair that was done on our car was fantastic, couldn’t fault, and the car was cleaned before handing back to me. The pick up and drop off of the car again was great not faults, however the customer service however not so great. I’ve worked in customer service for many years and every time I rung it took a long while to get through, they didn’t update me and the “receptionist” was so rude it put doubts in my mind about the company! The lady I spoke to always just said “they were busy with other customers” which is understandable, so perhaps a suggestion instead of phone just ringing out, an automated message, or voicemail? However great work on the car.
December 4, 2020
Reply from AD Williams - Uxbridge
Thanks for the great feedback! All your comments go towards us improving as a company. We are very sorry that your call took a long time to be answered and we will look to improve this area moving forward. We are very please to hear the quality of your repair was very good from our Uxbridge branch!
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